DO NOT USE THIS COMPANY. all they do is take your money and don't come to fix the problems. I have no issues with the workers they do a decent job. But the business staff is horrible, I started my claim in September 2025. They started out great but after they took my insurance check for 16000 they disappeared I called repeatedly and was told I needed to pay an additional 1200 which I promptly paid. Then no work. I received another check which I refused to pay until work is completed and they no showed. I finally got them to come back and do some work. Then they disappeared again. I am a senior citizen. I just feel like they're taking total advantage of me like I said the workers are great.it's the staff. All they care about is getting money and then leaving you sitting here in my house tore up my wife is close to 80. I'm close to 80 and we're stumbling and falling all over a thing and they refused to come and do their job even though I got a check for them they want the check ,I refuse to give them a check. I think Better Business Bureau should consider their rating if they have a rating at all thank you very much. hope you don't get stuck with these people like I did. It was my choice. I made a poor decision on hiring these people. I hope this helps you make up your mind to never hire these people again. I believe I'm gonna call all the TV stations. Tell them my story how they abuse, a senior citizen who is willing to pay whatever it took to get their house back in order. Have a good weekend. read more

I would like to offer some advice if you choose DRP. Very VERY important! Verify your coverages with your insurance before signing any contracts. I cannot stress this enough! We did not have a particular coverage and ended up having to shell out quite a bit of money. Another item you may want to consider is hiring your own contractors to do the rebuild. Our insurance carrier barely covered the rebuild amount. We were able to get more than one quote to afford our rebuild. Also, we were able to complete our rebuild much faster by hiring our own contractors. DRP did a good job with the water mitigation work and cleaning up the mess. If your insurance covers all their fees, by all means go with them because they do good clean up work. I am sharing our experience in my review due to lack of insurance coverage. Not their problem, but it could help save you some money by verifying coverages with your insurance company first. read more

We had a disaster in our condo and Zac has done a magnificent job! If you have a disaster, call this company they will go above and beyond!

This company epitomizes unprofessionalism! They were hired by my HOA before Helene and Milton and lied to me as to the commencement, process and completion of project. They trashed my teak wood floors, hired inexperienced people to come in and not protect my property. They would stay a few hours then leave to do other big projects. The broke my window sill and asked for photos. Still no reply from owners. Their receptionist Maddy was poorly informed, uneducated and quite frustrating. No owners ever called me back. They went after the big money from the storms knowing I had mold in my home that needed to be removed. Don't waste your money or your time on this place. AWFUL!!!! read more

After water damage in our townhouse, Disaster recovery pros came to do our remediation and rebuild. The remediation part went well and the team was responsive and on top of it. However as soon as we needed the rebuild (only had use of half of our kitchen) that's where things got rocky. In the end it all got done to a good result. It was just a rough process to get through. If you're considering using DRP here are my recommendations: * Don't allow a front-loaded contract. Minimally half up front and half when work is completed. * Be very proactive about timelines and holding DRP to their agreed upon tasks and actions. * Be aware of the black hole between remediation and rebuild and take full ownership of the process * establish a good relationship with your insurance claims adjuster as they can help if things start to fall apart. There were two staff that stood out - Shaun the project manager was great. He was professional and responsive and held the contractors to the standard I was looking for. There was another person that helped tie up loose ends at the end of the project. I don't remember his name but he was really sweet, caring and awesome. read more

I had them come out last year to look at a property I own for possible mold. The guy, Sean I believe his name was, was super helpful and told me I could probably just handle what was going on with a duct cleaning. He didn't upsell me on anything although he could have after getting a very expensive quote from a popular mold remediation. I recommended him to some friends recently after they got a very expensive quote and a very open ended timeline. They called him and got the job done with him and were very happy. Thanks for being such a professional! read more

I want to write about another great interaction with the company. I am trying to remove the 2 post but I don't know how.

Faced on a Sunday with water damage and needed to call someone. They were out within the hour. Professional and responsive. Explained the process every step of the way. read more

These guys are great! I received a consultation at my home and rather than try to scare me into buying as I expected, the guy who inspected did a thorough inspection of my house and told me he didn't expect there was any mold. He said, "I can do an even more thorough inspection that would actually cost you a little money if you absolutely must know for sure where I take air samples but I don't think that's necessary, you have absolutely no indications here for it." or something similar. This was utterly refreshing in a mold company. Usually they'll use some kind of scare tactics to try and get you to buy the service. These guys were honest and up front even though I was calling them with concerns due to respiratory issues my daughter and wife were having. It would have been very easy to convince me it may be a mold problem and pray on my sympathies for my family but Sean, the inspector didn't attempt that at all. It only made him want to be more sure whether or not I actually needed the work. Very refreshing! read more

Disaster Recovery Pros helped us totally clear out a mess of a unit. It was FULL of junk and dangerously high levels of mold. They were quick to get started and kept us updated throughout the whole project, which went very fast. They were the most reasonable quote we got and they went above and beyond the call of duty. We got a full clearance on mold and are now at a place where we can begin the flip. Very happy we went with Disaster Recovery Pros and would absolutely use them again! read more

This company (disaster Recovery Pros herein called DRP) was called to come assess a washing machine water damage. At the same time, my home warranty company was on site as DRP were going to their truck to write the quote. DRP saw the warranty truck and took down the information and TOOK THE LIBERTY to call that company and ask how they would pay for the damage! I had not elicited them to do the work, nor did I give them any other's phone numbers. I was extremely upset to hear the boundaries they crossed--then to hear the quote which was totally unreasonable for a small area wet by a washing machine. When I told them I would NOT be interested in their work, their management called me to learn why and I shared this with them, but their only response was "I am sorry you feel this way." I hope they have changed their practices by now. read more

This company is a complete scam. Feel free to contact me for details related to my experience. Essentially, they will ask for you to pay them your homeowners deductible in order to start the job, which will "go towards the rebuild." If you decide not to go with them for the rebuild, they will keep a portion of the deductible based on their estimate/quote for the rebuild. My rebuild scope included charges for things that didn't need to be done (i.e fireplace repair, drapery repair, taking appliances off the wall/ceilings etc, and replacing them, laying concrete to even the floor)...The damage that occurred in my house was in the master bath, and yet I was still going to be charged for "fireplace repair"...when I questioned this, the owner told me that he needed to account for IF there was a fireplace. They have ridden off into the sunset with my deductible and I can't get a hold of them. Meanwhile, they have been double paid by State Farm and myself. Already filed with BBB...my advice would be to choose any other company than Disaster Recovery "Pros." read more

Disaster recovery pro did a great job restoring my home to a even better condition than it was before the leak happens. Working with Jim & Jill was a great experience and I would definitely recommend disaster pros for anyone who needs to there home renovated after a leak or mold remediation. read more

We had water damage and it was an emergency. We needed help quickly. We were referred to by a friend who used "Disaster Recovery Pros" We are so glad we contacted them !! Sean, Jill and the educated trained team did an incredable job. Their professional handling of the water damage, dryout and mold remediation all came into a managable focus and was completed timelyand professional.We will also be recommending this Company to all our friends and business associates. read more

the recovery part was quick and efficient. The rebuild part was a long drawn-out mess, not all the rebuild pros fault, until they wanted way too much$$$ for "changes". I may be dumb, but I am NOT STUPID. They tried to intimidate me by threating to end the work my complex was paying for, and claiming no other work would be done without upfront payments. They totally lost my respect and trust. read more

A pipe had a leak in our home. After the plumbers (Cornerstone) came and fixed it they recommended this company. They were fantastic! They came out that day to start the process of drying everything out and talked me through the process. Dan was fabulous and answered all my question. The Zach's were great too! Hoped this never happens again but we would definitely call them again. read more

This company is absolutely amazing. They do all the work for my companies plumbing side when needed. I dealt with Jill and her employees which their customer service is spot on. I had a hot water pipe burst they came from Clearwater 2 hours away was there within 3 hours got me fixed and dried out and was constantly in touch and always answered their phones right away. If your in need as I was desperately you can't go wrong. Thanks Jill. read more

These guys are the experts in handling disasters in your home! They truly care about you, your home, and your health. We had a flood in our bathroom and called them. Sean & a tech came out, assessed the situation and got onto handling it right away! Water can't wait in FL, and they were on top of making sure anywhere the water could've gotten to was completely dried out. We thank them so much for helping us and preventing any mold from developing. read more