I walked in the store to get a quote on countertops & flooring and 3 workers walked by and didn't…read moreoffer to help me out. This is the 3rd place I've been to look, and so far the employees have sought me out and asked how they could help. Not here! They lost out on a sale just because of blatant disregard for their customers.

The sales people aren't friendly. The first time we went to this business, to pick out carpet and…read moretile, there was no one else in the store and the salesman, Michael, was doing nothing. Unfortunately, we forgot to take a carpet sample and returned the next day to purchase. Again, not a soul in the store but the saleswoman, Leah, told us Michael, our salesman, was out of town and we would have to come back. Because we don't live close to the store, we requested Leah assist us and she very reluctantly did so and it was obvious she didn't want to. I never heard of a business where salespeople won't help each other or the customer. The measurement appointment was set for two days hence and took 2 minutes. I called the next day for installment info and Michael told me he hadn't heard from the measurement guy who was busy doing other measurements and he would let me know when he heard from him. It's an order for a simple square room, for carpet and pad that is in stock. They couldn't call the guy? It's been 6 days and no word from anyone. I guess that transaction doesn't generate enough commission to warrant the sale and that's too bad, because we're doing our whole house.

Incredibly difficult to work with. Incorrect quotes, incorrect billing. Installers damaged tubs…read moreafter being told to cover and protect tubs. Not the least expensive quote I received. I should have known better than to use them when I had to go into the store 3 times to correct the quote. Still received incorrect bill. Difficult to deal with and resolve issues. Tubs not repaired

The people at Stout's were so accommodating, fast service, professional and careful. I am extremely…read morepleased with the carpet and my new bedroom

Daniel, thank you for your response. I don't think I accurately expressed my feelings. No I did not…read moreunderstand that you do floor repair, but going past that point, even though I was annoyed at how often I was contacted, that level of trying to get my business means I will definitely give you a serious chance at getting my business in a month or so when we replace all the floor covering in that rental unit, and possibly another unit. Just wanted to clear that up, and make sure other potential customers understand the length you will go to, and that can be a good thing.

From the owner: Quality Carpets is a complete flooring center with expert installation and customer service. We…read morecarry many brands of carpets, vinyl & hardwood flooring, ceramic tile, andluxury vinyl click. Call us today for help with all your flooring needs! But don't forget we're more than just floors we also specialize in tile showers and backsplashes!

I called on a Saturday and they came and gave a quote within hours. They made arrangements to work…read moreus in on a very short notice. I am very impressed with their work and how quick they were able to complete it! Jackie was so nice and helpful throughout the process. I definitely recommend this company for flooring/carpet needs.

From the owner: West Alabama Carpets has all your flooring needs covered in the Tuscaloosa, AL area, Whether you…read morewant hardwood or tile flooring, we can help!

Amazing furniture and the best service ever! I would highly recommend buying from them!read more

A terrible terrible store do not buy from this store we ordered a custom leather sofa and the…read morechaise was on the wrong side we told them that and they still made us pay for it. It was over 4,000 and it was not even good quality. Stay away from the store. You can find better and less money