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    West Alabama Carpets

    5.0 (1 review)
    Closed 9:00 am - 2:00 pm

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    5 years ago

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    Carver Floor and Tile

    Carver Floor and Tile

    1.0
    (1 review)

    I went to the store right before closing on a Thursday and picked out floor tile for both my…read morebathrooms. I told the girl in the store I wanted to order the tile for sure, but wanted to know how much installation would be and maybe we'd have them install once we had the correct cost of tile. We tried to get someone out to measure the next day, but that wasn't possible. Ok, that is short notice, so no problem. So Brandon came out on Monday. Brandon was very nice and friendly. He did all the measurements and said I should get the quote the next day, Tuesday, about a quote for the tile and one with for the installation. I told him I wanted to get the tile ordered ASAP, and that I wasn't sure about the installation. Tuesday passed, then Wednesday passed. No one contacted us. I called the store on Thursday morning and told the girl on the phone that I wanted to order the tile but didn't know how much it would be. We want to get this job done by Thanksgiving and if I do the tile installation myself, I need to get the tile quickly, I also told her that f they were not interested in our business, please let us know. I received quote at 3:00pm Thursday via email that only listed the cost of installation, no mention of the tile cost. Huh??? Called the store at 4:00pm after a meeting at work and for the fourth time, mentioned I need the quote on the price of the tile. The quote they provided has the cost of the tile rolled in with the installation she said. Oh, Ok, so I again told her I wanted the cost of just the tile and I would come in the store Friday morning and drop off a check to buy the tile if I knew the cost, I know they close at noon on Friday for the weekend. It is now Friday at 2:15pm. The store is closed and no one got back with me. I am so disappointed that they didn't want to do business with us. My husband and I will be going to other tile stores this weekend and will find another tile company who wants our business. I can't recommend this store.

    From the owner: Welcome to Carver Floor & Tile, a family-operated business and your number one source for quality…read moreflooring. We're dedicated to providing a wide selection of the best products. We can handle all of your floor covering needs for your home including carpet, luxury vinyl, tile, hardwood and natural stone. We also do interior and exterior stone and brick wall applications for the texture that makes the difference. We are particularly passionate about designing that perfect home or space in your home.

    Premier Surfaces

    Premier Surfaces

    3.7
    (3 reviews)

    Absolute worst company I have ever worked with. Do yourself a favor and just go to another company…read more I hate that we spent thousands of dollars with this company. We had a complete kitchen remodel with new sink, countertops and backsplash. We were told we could not use the sink for 24 hours after install, so we obliged. When we went to hook up the sink again, we found that they left all of our water lines exposed during the install, causing the lines to get clogged and then we had to spend hundreds more to get a plumber to come fix that issue. (All we got from the company was, "Oh, I am sorry, but we aren't plumbers"). Yes, they aren't plumbers, but they should know not to leave water lines exposed for debris to collect in the lines. Also, we ordered our subway tile backsplash and the employee did not order it from the tile company. When they came to install the countertops they were suppose to leave the tile with us so we could have someone else install it. Well, she tried to blame me for a miscommunication, when it was clear it was her fault and she just neglected to order it. Once I sent her screen shots of our conversation she apologized and said she would have it shipped immediately. She did not do this, and it took over a week for the tile to even be delivered. This caused us to cancel our tile install and push that project back even further. We now have a kitchen with walls that have been ripped apart, and no tile to even install. This is the most incompetent company I have ever worked with and I strongly recommend you RUN the other way! They have cost us hundreds of dollars on top of the thousands we already paid them for their terrible service. JUST RUN!!!!!!!

    I very good customer service from everyone. From the scheduling, the install all very…read moreprofessional. We had a little offset and Bryant came out to review and now all is perfection. Thank you for the excellent customer service iv

    West Alabama Carpets - carpeting - Updated August 2026

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