Terrible customer service and communication. Made an order got confirmation. Then nothing for 5-6 days. Called to get some info. Told me they didn't have it and cancelled my order. I only found out by contacting them that they didn't have it. Then he proceeded to hang up on me. Stay away. Don't waste your time. read more

Please do yourself a favor and NEVER order from this company! I placed an order in the beginning of December and never received my items, even after contacting their customer service by email. I called today, and the agent said they were out of stock. When I started to inquire why I wasn't informed, after saying about three words, he shouted at me, "What do you want me to do about it?! I just told you!" Then, he hung up on me. What horrible customer service and integrity. I almost never write a negative review, but thought I should save others from grief, disrespect, and disappointment. read more

I have not used them for a few years, but used them for many years with no problems. I always got my orders. Just place an order and I'm sure it will arrive. read more

Doesn't stand behind his product. Thousands of dollar spent in this place and I asked for 1 bag of protein to be exchanged as the swam was bad. Mike acted like I asked for his last dollar. Won't be returning read more

Avoid this company at all costs. Never shipped my order. Ignored my email asking for status. When I called, I spoke to someone who claimed to be the owner saying we don't have it and then he hung up on me just when I tried to ask why no one never got back to me. I've never experienced someone trying to sabotage their company like this. read more

Had a good price on an item I wanted to order... Website says free shipping on a $100 or more. Mike called to say shipping would be $30 because of the weight/distance. I suggested they change the website. Repsonse was, its fine as is. I asked if I could do a smaller order, then I was essentially talked over, told the order would be cancelled. Mike I found to be rude, impatient and disrespectful. Guess I dodged a bullet by not doing an order. Of course my charge is in limbo now, similar to other reviews. read more

Very good selection . And curtious service. I will definitely be going back. Not very well heated in the winter so come warmly dressed.

I ordered some eye drops on Sunday and by Wed, I realized I wanted to order something else so I called the store to see if it could be added if it hadn't shipped yet. Whoever answered the phone told me the order was cancelled and my card wasn't charged. I asked if they usually send an email to explain the order was cancelled and he said he didn't know and I could email them to ask?? He then said, "Thank you" and hung up the phone! Not a good way to treat a customer so guess I should've checked the reviews first. Not cool. read more

Found this company on Google Shopping and was looking for a 10 lb bag of whey protein powder. I found them to be among the cheapest anywhere on the internet, even with Amazon and eBay as a competitor--but I now realize why. They don't fulfill any orders and when you email them to ask for a status update on your order, it gets cancelled. About 2 weeks go by and they still haven't refunded my money. For those that don't know, they also go by the name, Vitaglo.com, and upon visiting their website, they used a pretty dated-looking platform to sell their products. I didn't really care what platform they used as their e-commerce platform as long as they come through and send me what I ordered in a timely manner but they didn't. Website itself says most orders ship within 7-10 business days from date of order and 'supposedly' most orders get processed within 24-48 hours so by my math, by the 2nd day, there should already be a tracking number being provided but none ever popped up, either via email or via their embedded link that takes you to the order confirmation page that also serves as the page that will provide you the tracking number. By the third day, I emailed them asking for a status update and by the time I realized that they never responded back a whole week had already come and gone, and I come to find out that they cancelled the order. But they still have a pending charge on my credit card statements that won't go away until they clear it on their end. I emailed them already asking them to refund and/or release that hold on my money and no response. Total radio silence. It is now that 2nd week after emailing them and my credit card statement still reflects a 'pending charge'. Credit card issuer can't do anything since it's not a posted charge and the merchant is totally unresponsive. This is basically a stuck credit card. This company is shady is hell. AVOID AT ALL COSTS, unless you like having your money stolen. Report them to the BBB or their state's licensing. They should be banned from ever doing business anywhere. Totally unethical. read more

Guys a Guru he's a great dude. Just ask him and he's got the answer. A ton of different vitamins

This company used to be good. I'm not sure if it changed ownership or what happened. On my last order, they waited three weeks to send out my product. When I got it, it was wrong. Every time I called to ask questions about it. The man who answered the phone was very abrupt and always put me on hold. When I sent the product back because it was wrong they wouldn't reimburse me for shipping to send it out or to return it. So I was out the $53. He also hung up on me on our last conversation when I asked how we could fix the shipping problem. I don't think I've ever dealt with a company this unprofessional. I'm not going be ordering with them ever again. read more

I've ordered from here for 7 or 8 years. He has the best prices, biggest selection and free shipping over $100! Much cheaper than the other gym supplement websites!! I stick with the best!! Peace y'all, Bryan D. read more

Be very careful ordering from this company. Less expensive always has a price! I placed a large order and several items were missing. I left a message and noone called me back so after several calls I finally reach someone who tells me the items are supposedly out of stock. Now this is weeks after my order and no refund, credit, email, or any alert of any kind that they still had my money and I didn't have the product but they 'say' more they will give me a refund. When I politely ask why noone had let me know, SHE HANGS UP ON ME! Wow... ok so I call back and I'm still being incredibly polite and ask how i can return these items and of course they refuse to take the items back and now they're telling me that one of the missing items were in the package, which is an outright lie! This company is very shady so be careful with them! read more

Best prices, fast shipping and great customer service. My go to place for all my supplements.

RUDE, RUDE, UNCARING, AND UNWILLING TO CORRECT THEIR MISTAKES!!! Do not order from this company...believe me, you will be better off without having to deal with this one!!! Product was sold/shipped to us damaged, Mike the owner (I'm guessing), told me it happens all the time! Seriously, it does not!!!! We have been online ordering this particular nutritional powder for 25 years....damaged, seal broken and product leakage has NEVER HAPPENED!!!! Mike said nothing I'm going to do about it....so that's his customer service. Sell a person something damaged, or others have stated out of date, AND HE WILL DO NOTHING TO CORRECT HIS WRONG DOINGS.. OBVIOUSLY WILL NEVER ORDER FROM HIM OR HERE AGAIN...suggest the same for you! read more

Buyers beware this company /Mike Schwartz is a scam, selling products with about to expire "BEST BUY" dates. This label signifies when a food product will be @ its peak quality or have the best flavor.Upon notifcation of this issue M. Schwartz became extremely rude & refused to refund my money. So I will be filing a complaint with the New York State Attorney Generals Office about this so called business. I'm sure there are numerous customers who have been defrauded by this guy, for anyone trying to save money & purchase products from here there's a reason the prices are so cheap. Do yourself a favor, spend a little more money with a company that dosen't have a F rating with the BBB. If more people file complaints against companies like this, less would be in business today. read more

I placed an order with Vitaglo.com (Aka Discount Natural Foods. Received an order confirmation promptly. Over 3 weeks later, no updates at all. Email requests for order status went unanswered. Called the "customer service" number and asked for order status. I was asked for my zip code. When I went to explain the reason for my call, the person barked "stop talking". I told him to "be nice" and he hung up the phone. I called back and asked why he barked at me and he told me he hates it when people keep talking when he is looking up orders. Not the person you want to assist you. Anyway they never had the item in stock but I never got any updates stating that. The order was then cancelled. When I asked about the lack of communication, I was told "don't know. Save the hassle & avoid this company. read more

I order a 12lb bag of fibers. They accept the order with the $5 bucks fixed shipping (I'm in California). The status of the order page never changed and I sent an email asking information. After 10 days from the order, not having any news I called. Somebody answered the phone and he told me the the shipping was too high for them, so they cancelled the order (without any communication). When I started to ask explanation, he simply hang on me. Morale: scammers, stay away from them! read more

This is a complaint against Discount Natural Foods 3990 New Court Road Syracuse, New York 13206 Telephone: (315) 437-4542 Tollfree: (866) 401-5402 Fax. (253) 679-6807 sales@vitaglo.com Vitaglo.com On 4 January 2021 I purchased five (5) of the following item from Vitaglo.com / Discount Natural Foods. The item was: Vega Essentials Vegan Nutritional Shake Powder - Chocolate - 21.6oz UPC: 838766011103 Price: $24.04 each Total: $120.20 Shipping: $zero Webpage: https://www.vitaglo.com/vega7570052.html The e-mail confirmation of payment that I received stated that I would receive the products in within 7-10 days via UPS. The products did not arrive. I spoke with Mike on multiple occassions. According to multiple negative reviews on Yelp, Mike is the owner. https://www.yelp.com/biz/discount-natural-foods-syracuse The owner of Discount Natural Foods is Michael Schwartz, according to the New York Department of State ID#: 1156309. Registered Business Address: 2120 Burnet Avenue, Syracuse, New York 13206 Website Payment Address: 3990 New Court Road, Syracuse, New York 13206 On 11 February 2021; Mike stated on the phone that there was a COVID delay, and it would ship out the next day. The products not arrive. On 6 March 2021; Mike stated on the phone that payment was not processed, that I needed to give him my credit card information again over the phone, and then it would ship that day. I notified my credit card company of possible fraud. The products not arrive. On 6 April 2021; my credit card was charged $120.20 for the five (5) items. On 11 April 2021 four (4) items arrived. I called to complain. Mike stated that he shipped me four (4) items, because they were each 1#-5.6oz, and therefore over 5# in total. The webpage states that the item is "Vega - Essentials Plant Prtn Chocolate 1Lb". He refused to send me the 5th item paid for. The website also states that the item's UPC is 838766011103. UPC 838766011103 is associated with Vega Essentials Vegan Nutritional Shake Powder - Chocolate - 21.6oz. https://www.upcitemdb.com/upc/838766011103 I called again to clarify this with Mike. Mike agreed that I was correct, and said that he would ship me the final item that day. The product did not arrive. On 17 May 2021; I asked Mike if I could speak with any other person at Vitaglo.com/Discount Natural Foods. His reply was "Absolutely not!" I have filed a Better Business Bureau complaint and credit card dispute. read more

I've ordered from this outfit on and off for 10+ years. It is owned by a guy named Mike and sometimes he'll hire a female helper, who answers the phone. 50% of the time my orders were fine, but the other 50% were problematic. Some of Vitaglo's products are almost 40% lower than competition, so It keeps many of us coming back despite the lack of service. I would order several of the same item to stock up. Mike knows people order from him because of his prices, so he doesn't give a crap about anyone - he is making money, we are saving money, that is all that matters. It is all about the money. Unless something is really old or something is seriously wrong, I generally do not need to make a return or need any customer service; but if something does go wrong, you are stuck with the problem and Vitaglo won't help. Orders take up to a MONTH to arrive, backordered items may or may not arrive, but your credit card will be charged. If it goes beyond a month, Mike most likely forgot about your order. It is up to you to keep track of it and get a refund. Refunds - know ahead of time that you will not get one from Vitaglo. Mike will agree to it, but you won't get it. You have to go through PAYPAL OR YOUR BANK and dispute the charge to get any money back. A lot of times the items ordered are not in stock - these items generally do not ship. Only once have I had a backordered shipped to me weeks later. I'm sure I've lost money on many orders, where the missing items were never shipped or refunded and it was too late to dispute the charge. I emailed a link to Mike asking if this item was in stock, he was too lazy to click on the link in his own site and emailed me back, "what is it." That was it. This business is basically a one-man show, where customers come last - there will always be new customers attracted to the prices offered by Vitaglo and owner does not care about repeat business. This way, he does not have to hire more help or deal with the nitpicky details of each and every order/customer. I've stopped ordering from Vitaglo for a couple of years and I don't miss it. Every once in awhile, I'll do a search for a product and Vitaglo will come up with the best price, but upon remembering the headache of having to deal with Mike, it's easy to decide to pay a few bucks more buying somewhere else. read more

I ordered 4 bottles of Zinc 50mg a week or so ago. I had to follow up with them to get tracking info. When the package arrived, there was only 1 bottle! So I called and the man was very short with me and said he was expecting more in (but offered no date). When I ordered online it showed that the 4 bottles were in stock! So I wrote back and asked for a refund. No reply. So the next day I called and again the man was very short with me and said he'd issue a refund. Days have gone by and no refund, so I started a Paypal dispute. This money should have been refunded immediately; moreover, they never should have partially filled the order without checking with me first. Stay away !!! read more

My experience was exactly like all the other 1 star reviews: Mike doesn't know how to manage inventory and sold me something that he didn't have in stock. I called to check on the order and Mike starts freaking out like a petulant child so I started laughing at him - act like a child and you will be treated like a child. I then told Mike to cancel my order, that I wouldn't be doing business with him since he can't behave like an adult. He decides to send me the product anyway. I call the bank, have them issue me a new card (so he couldn't try to charge me again) and canceled the charge from this adult child. I then called UPS and told them to turn the package around, that I refuse to accept it. If you have any morals or principles, don't do business with someone who treats other so poorly just because he saves you money. There are far more important things in this world than money! read more

One of six items was shipped, but I was charged for the entire order. Before cutting the call off, a very nasty person told me that I would be credited for the product not sent. No credit came, and later I saw that they decided to send the rest. Before the shipment went out, I asked them not to send, but request was ignored. I didn't (and don't) want anything more to do with this Company -- disgusting operation. read more

I work for a company that used to rely on VitaGlo aka Discount Natural Foods to supply us with e-cloth mops, deep cleaning heads, and dusting heads. I never really understood why this kind of company sold cleaning products, but I didn't really question it since we were getting such a good deal and they were reliable for the 2 years that I placed orders with them. My boss had been happy with them from before that, so we weren't worried until we had issues with no communication or followup starting in August 2016. On August 12th, I placed an order for 2 mops, 10 deep cleaning heads, and 10 dust heads. We received an email that the order had been received and that we could expect the items to arrive within 10 business days. As far as I recall, we always got our shipments on time before this order was placed. But when we found ourselves in need of these mops and without any mops, I checked and saw it was already late August and we hadn't gotten our notice of shipment via email, which was unusual. I emailed Michael Schwartz at sales@vitaglo.com, which is the email listed on the website, on August 31st and informed him that we hadn't received our order and asked him to advise. I didn't hear back, so I tried emailing vitaglo@yahoo.com, which is the email from which the order confirmation came and received no response from there either. After being unable to reach the company via email, I tried calling and got the run around. A man who didn't seem at all interested in providing customer service answered the phone and put me on hold. He asked for the zip code and then asked if I was someone else. I identified myself and the company and provided another name that the order might be under. He put me on hold again and then said he'd call me back. That didn't happen, so I called again on another day. He said the items should ship out soon without providing any sincere apology or explanation. Mid-September came and we were still without our order. I called again and it was more of the same. I called and he said he'd look into it and call me back. I never got a call, so I called again and was told the order would ship soon. I said I'd heard that before and that it was now over a month since we'd ordered and even longer since we'd been promised the items. He kinda-sorta apologized and said the mops would ship out that week. We finally received them but didn't get either types of heads. Still, I trusted them, since this had been the first time we'd had issues, and put in another order for 4 mops on October 3rd. I realized the mop heads hadn't come, so I called on October 6th and the same guy who seems to always answer the phones took some information and said he'd call me back soon. October 7th came and went with no call and there was no followup on October 10th, so I called on October 11th to cancel both the new order of 4 mops and the old order of the 10 deep cleaning heads and the 10 dust heads, which were then 2 months late. He pulled up the information and said something to the effect of "They never came in. We'll refund your money." I thanked him and he hung up. We didn't get a refund from that order directly. We ended up having to file a dispute through PayPal and did eventually end up getting a refund on the mops and a shipment of all but 1 of the mop heads (it was even indicated that 1 was missing on the paperwork that accompanied it) and it's been 2 months since then, so I think we'll never see it or a refund. It's really amazing how poorly this business is being run. While I will say that their prices are reasonable, they aren't super cheap, and there should be no reason that a company cannot inform a customer that there is an issue with their order. And there's no excuse to then basically ignore a customer when they point out problems. I could understand if they aren't getting their inventory from someone and it's holding up the process, but then you need to be proactive and contact your customers. Unfortunately, you aren't extended that courtesy with them, so we'll be taking our business elsewhere. read more

THE WORST ONLINE BUSINESS BAR NONE I called this store just now to ask if they carried a particular product, and some young guy who answered the phone was curt, rude, and hung up on me when I asked to speak with someone else. I called back and he was immediately insulting and hung up again. This is not a business it is haven for egotistical jerks. I agree with one of the previous reviews. It is DISGUSTING customer service. DO NOT BUY FROM THIS PLACE! Nel G. read more

I was appalled by my recent customer service experience with Vitaglo, the website associated with this business name. One of the products in my order (coconut oil) had what appeared to be mold in the jar -- small green sediment at the bottom of the jar. Upon inspection, I noted that the product expires in one month (June 2011). When I called, I was told to send it back if I didn't want it. I asked if he meant postage due. He said no -- they don't pay for return shipping. He must have pulled another jar from stock and said he could see what I meant but was sure it was fine and I had like two months to use it anyway. He wasn't very polite (put me on hold twice without asking if he could put me on hold, which is pretty standard) nor service oriented, so I asked to speak to a manager. He told me there is no manager... he's the owner. He repeated that I should send it back if I didn't want it and hung up on me. I buy a LOT online. I have never experienced such poor customer service. read more

I just find it quite strange that "Discount Natural Foods" on the internet is "Vitaglo". Why have two names? Do they operate under 2 different businesses? At paypal checkout, I learned that my order from Vitaglo was actually Discount Natural Foods. Both names show the same business address in Syracuse, N.Y. Last year when I ordered, I got free shipping for anything over $50. Now it is $100. read more

I would have left zero stars if possible. Ordered protein bars 4 weeks ago. Today after waiting patiently for a month I phoned to inquire when the order would ship. I was told: "oh, that order was cancelled. Could not get that product" The phone was then slammed down without so much as a goodbye, or sorry. I never received an email with notice of cancellation. Rude, rude, rude. Do not order anything from this horrible merchant. read more

Worst experience dealing with these people. Never sent product after 20 days. After calling to cancel order gave me run around. Hung up phone. After three calls told me to e-mail only. Never respond to e-mails. Think it's a harvesting site stealing credit card info and/or market research firm to track what is in demand. Don't buy here; not a real store!!!! update: fraudulently charged my credit card. Will need to waste time to correct. Scum Bags read more

I placed an order, received email confirmation, and waited 8 days for my order status to be updated. When I reached out to find out what was going on, I was sent this very brief message, "we dont have it you were not charged" with no other explanation, information, or apology. I never received anything informing me of this prior to my following up. There was no cancelation message. If I hadn't followed up, I supposed I would have just waited forever to receive nothing. I will never order from this site again. read more

I live in California. I have been an internet customer for the past 2 years and feel like now it's time to write a review for Vitaglo. The main reason I ordered from Vitaglo is that they have the best price compare to other online retailer. I'm into organic rawmeal and amazing grass which Vitaglo sell them cheaper than others. I've ordered from them a countless time for the past 2 years and HAVE NO ISSUE with the delivery service. The items arrived on time with no issues. Anyhow, there's a huge recall for Rawmeal recently which prompted me to contact Mike (the owner I guess) via email for the recall issue. Mike replied in the email that he would sent out the replacement to me as soon as new batch arrived. His reply was also short and he did not give me any confirmation. I was so skeptical because of all the bad reviews on Yelp, however, I waited for about a month and got a new batch of products last week with no charge. Overall, I'm happy with the service and will continue to order from them. read more

When I called to ask questions about the Caninedopholis for my dog (probiotic that is consumed/eaten), the man who answered was agitated and rude. His response to my questions was "I'm not a vet, so you'll need to ask your vet to get the answers you're looking for". You'd think he'd have some knowledge of the products he's selling. When the product arrived 9 days later, the ice packs were not only melted, but they were hot. I immediately sent a reply email from my confirmation email, explaining the situation; and followed up with a phone call this morning. The same rude man answered. When giving him my order #, he rudely/abruptly interrupted me and asked for my zip code, which brought up my order because he said my name. He then stated: "Yeah, I read your email and your vet is wrong. The product gets shipped to us and is unrefrigerated for a day or 2. There's no way the ice packs can keep the product cold until it gets to you. Being unrefrigerated for a day or 2 is OK". I stated that I understand it not being refrigerated for a day or 2 but not being refrigerated for a few days while he received it from another company; and then an additional 9 days until I received it from his company, is way more than a day or 2. What really upset me is this man (stated he's the manager and owner so there's no complaining about anything) admitted he knows nothing about the product when I called to ask questions before I placed my order. He acts as if he can't be bothered with inquiries of any kind. Then, when I tried to call him out on shipping me a product that wasn't kept cold during shipping, suddenly he knows all about the product. IF I COULD GIVE NO STARS, I WOULD, as this man not only has bad business practices, he ripped me off and that's not OK. I take comfort in "Karma", "What goes around, comes around" and the idea that he will get what's coming to him for ripping so many people off. DO NOT DO BUSINESS WITH THIS COMPANY AS THE MANAGER/OWNER, WHO REFUSED TO GIVE ME HIS NAME, IS NOT REPUTABLE. read more

Absolutely disgusting customer service. They voided my order because they didn't have the product. They didn't tell me, so I had to call 10 days later to see what was going on. They said they never charges me but I'm looking at a charge on my bank! They hung up on me three times and told me I was harassing THEM? The guy yelled at me and told me to have the bank figure it out. I used a visa gift card so there's no bank to call. Absolutely repulsive, rude, horrible behavior on the phone. They didn't have the product advertised, voided the order, and now won't give me a refund. I hope this company stops doing business since they have no concept of decency. read more

I ordered from "Discount Natural Foods" or "Vitaglo" recently. I ordered four bags of icon meals popcorn and didn't read the reviews until after I placed my order- then I instantly regretted ordering from this site. I got my order rather quickly and when I opened it, I noticed that they subbed one of my bags of popcorn for another random bag of popcorn. They must have run out of the one flavor so instead of contacting me and asking me what I would like to do, they just took it upon themselves to sub in another random bag and keep my money. I will never be ordering from this place again. read more

Horrible, terrible people. Do not shop here, or on Vitaglo, they'll charge you for products not received, won't honor their coupon codes, and will send you promo product in place of a product you pay for. If the above happens, contact the manufacturer, and inform them of Mike's hideous policy practices. Such an disgusting, incompetent fool doesn't deserve your hard earned dollars. Btw, it took me 3 weeks to receive my order, and were in the same state, when I asked him to cancel he said he wouldn't, because the box is packed! Note I received my order 2 weeks after that call. read more

Horrible company. After a month of waiting I was treated very rudely by "Mike" and never received my order. Don't believe the good reviews they're fake. Believe the bad ones. Yelp won't let me leave zero stars so I have to give one. read more

Rude customer service. Doesn't inform you when they can't process orders. They don't process refunds. When you call to inquire, they yell at other people while you're on the phone with them and tell you not to "be testy" when you display annoyance at their rudeness and ineptitude. read more

Love this place! The best natural foods store in Syracuse. Amazing selection and prices you cannot beat. I love going in a talking to the owner, he is nothing but helpful. I have ordered online and have never had a problem....it was always quick and nicely packaged. I recommend you check out the website to see how many different brands he carries...you will be blown away by the variety and his prices. This is a must for anyone who wants to live as natural and organically as possible. :-D read more

I placed an order of over $100 to get free shipping but received no order 20 days after they sent me a confirmation email of my purchase. They did not reply to my email inquiry after another week. I called them a month after my order and the man I spoke with told me that they would not ship until I paid $30 for shipping, even though my confirmation email listed shipping as free. Poor communication, and rude customer service. read more

Can't believe there are so many bad reviews for Vitaglo. I am reposting this review as I truly love the company. The best prices on the products I buy (KAL Stevia Extract specifically). Sure, it's a small business and "New York" style - abrupt, quick, no BS, but it IS actually pretty good. I emailed an inquiry in and a few days later I got an actual phone call back. i appreciate the personalized service has always been very fast in each of the 5 or 6 times I've ordered from them. read more