I used the auto tire service for the first time. I chose Guelph over the Kitchener location…read morebecause Kitchener is just a Kazoo. I checked in 1 hr before my 3pm appointment and was advised about 1.5hr, if someone's late for their appointment they will just slot me in. Right at 3:30 I did get my call to pick up my keys. Here is the tragic moment, I was 3rd or 4th in line to pick up my keys...and it took 35min for me to get to the service desk, behind me was a queue of 8-10 people. For some reason they only had two people assisting customers and the two people were running every customer in order that they arrive except if you had an appointment to drop off you could skip the queue. I hope this location considers changing up priorities, maybe dedicating one person to do the appointment sign up and tire purchase, while the other person is for intake and outgoing customers who simply need to drop off keys or pick up. Then second person can step in and do transactions if no queue. Overall there seems to be a lack of team work behind the counter. My struggle was the time and my senior parent was with me- I would have left my senior parent sitting in the food service area if we knew it would take SO LONG. As a bonus, the shop does note the tread condition for the tires they remove and store in your car so you know how it is and when you need to change it. I got brand new summer tires on May 2, they were able to pull my winter tires off, pull the rim from my summer in my trunk and load it up, balance and the works- and load my winters in- so basically a tire change with my purchase. It's appreciated. My experience may have been also associated with a Saturday visit- I guess if I went on a weekday during business hours my experience might be very different.

Everything was great till leaving the exit. The check out ticket checker person was so rude. I…read morecalled the complaint department. I am still so embarrassed because I reacted towards the check out woman. The cashier told me to fill up my bag because my cart was full. My husband was pushing the cart and had the receipt. He was walking slower than me and I forgot to stop . She yelled and demanded I come back! Then demanded I move stuff in my bag so she could check it. She could have moved it but demanded I do it. It was heavy ! I only had two hands. Like I was a thief. (Big scene) Spent almost $500.00. To spend money on a membership card to have the privilege to shop there, I am not sure I will renew my card membership, when it is time to renew. Never encountered such an upsetting exit before. Yes she has a job to do but that was beyond rude. Otherwise have never had a problem at the Guelph outlet.

It's closest to us Plus it has wide variety of all kinds of…read moregoods every family needs plus it's prices is fairly fair ! Costco should enforce more security of its customers, many were targeted in its parking lots And police should also supervise for the time being so its customers feel safe to shop at Laird location !

I'm not a mega Costco fan (don't love huge crowds these days lol) but my husband is so I end up…read morehere more often than I'd like haha. Thankfully we've only gone to this location on off peak hours (it's still super busy) so it hasn't been too extreme in terms of peeps or fighting for parking. We've found some neat items for our house etc here and for sure some good deals. However since we are a family of 3 (which includes a two year old who doesn't eat much lol) we find we can't get through many of the fresh produce or food options unless we share with extended family. On our most recent visit, we tried the hot dog, pizza and poutine. I was surprised at how decent the poutine was, only wished the gravy melted the cheese curds a liiiiiitle more. It also would be great if they had a healthier option or two on the menu as well. See ya again soon, Costco!

A friend of mine has been cleaning out his dad's apartment and needed tyvek coveralls with booties…read more This is the only place in the gta which had them, so I pick them up for him.

I recently moved and have made several trips to Home Depot for painting supplies, staining,…read morekeys/locks, gardening tools etc etc. Every staff member has been very helpful despite the many number of people in the store. I do wish there were more people in each section of the store because there have been many times I've had to wait long to speak to someone for help.