Brought in an older 428i BMW. Shaun and his team were thorough, more than reasonable pricing and…read moregot the job done on time. They communicated with us each step of the way and helped us understand our options. It felt like high end BMW service treatment without the costs. We needed a new wind shield wiper pump, fix the passenger window, service and reset items that other places neglected to reset (brakes were new and showed 7-30%), etc. We would absolutely recommend them and will use them again.

Shaun was so kind to spend time with helping resolve an issue I had with a lost car key. I would…read morenever take my car anywhere else!! I am am so impressed that they are so professional and willing to assist with even the smallest car related difficulty

After three years of not being able to successfully have a leak fixed, my sister's friend told me…read morethat Schuyler has been her mechanic for 20 years and told me to take my Honda to him at DRIVE Autocare. Working with the people at DRIVE Autocare was a great experience from start to finish. I spoke to and worked with 3 different people in the N. Cedros office and all were very friendly, kind, professional and honest. I felt like they actually wanted my business. I dropped the car off, (they drove the car to their Hwy 101 garage), they shuttled me home, Paul called to let me know what needed to be repaired and told me the car would be ready the next day. The next day Paul called, sent a car to pick me up and let me know there is a 2-year warranty on the repairs/work that was done. The pricing is not cheap and it is not expensive; it is reasonable and fair for both parts and labor. In fact, Paul even suggested that I try to ask if the previous place would replace the oil pan gasket under warranty to cut the cost by 50% even though it would mean less money for DRIVE Autocare. This experience was a simple, easy, efficient process. I will be going back to DRIVE Autocare from now on for all my car maintenance and any needed repairs.

Brought my car in for a wheel alignment. I used their website to request an appointment. DRIVE…read morecustomer service responded quickly and I was able to book my second choice appointment. Communication was excellent. Work was done during time promised. Very professional. I highly recommend.

Discount Tire rules! I had a hidden nail in one of my tires that I for the life of me couldn't…read morefigure out. Very quickly, they found the very small nail and sent me on my way - with also checking the other tires and doing a tire rotation. I couldn't believe how fast their service was and I was expecting a whole ordeal, but they made it smoother than I could ever imagine. Thank you so much Discount Tire. I had also purchased a four set of tires from them in a whole other state, but it was no worries getting my situation handled. I again I'm in disbelief how seamless the service was - thank you! Highly recommended.

Really great service and great team for customer service! Everyone was quick to help and advised me…read morewith care.

When I damaged a rim (curb rash) on my new Tesla, I was given the contact info for The Wheel Guy by…read morethe Tesla dealership themselves. That tells you something when Tesla recommends ANY outside vendor....that is extremely rare for them to do. Travis was quick to respond and showed up right on time for our appointment. He explained the process and was able to restore my damaged rim in just over an hour. He did a REALLY good job! I think that Travis's prices are very reasonable, considering the quality of his work, and the convenience of having him come right to your home or business to do the repair. Highly recommend!

Excellent job, extremely prompt and professional. He came out as scheduled and fixed my Tesla wheel…read moreright on my driveway. Fair price too. Highly recommend

I brought my son's car in for air. Without pressuring me, they showed me bubbles on his tires and…read moreexplained how they could result in blowouts. Very scary to think what might have happened if my son didn't notice and the tires blew out on the highway. Thank you to Mark and the team at Evan's Tire Encinitas for educating me on options and coming up with an affordable solution. They also needed to replace one of the tire sensors. I'm relieved and grateful that I came in today. Mark was very helpful and kind.

Do the Repair of the Tire that I ask for free of charge for the tires that I bought from you guys…read more Don't touch the tire that's not flat but in the spare tire area

Brought my car here for an oil change and they were great! Super friendly staff! Will definitely…read morebe brining my cars here in the future!

Wow.... I have never ever dealt with such rude customer service. Is this some kind of joke?? The…read moredisrespect is something I have NEVER experienced anywhere else.... wow. Truly appalling behavior.

I brought my car to Pep Boys in Encinitas because my car is getting older and I assumed I needed…read morenew brakes. I dropped it off expecting a big bill. Shortly after I got a call from Jorge. He told me I actually had plenty of brake life left on all four brakes. No upsell. No pressure. Just honesty. That kind of integrity is rare in auto repair. Jorge could have easily sold me work I did not need. Instead he did the right thing. He is a highly ethical person. This Pep Boys location has earned my trust and my loyalty. I will absolutely be a customer for life. Highly recommend asking for Jorge if you want honest service.

I rarely leave negative reviews, but I am extremely upset with my experience at Pep Boys Encinitas,…read moreand I hope someone takes this seriously. On Friday, June 5, my dad brought my 2013 Scion FR-S into Pep Boys Encinitas for an alignment while I was out of town. According to him, the appointment seemed to go fine, and an employee even commented that he couldn't believe I was selling the car. The shop also mentioned that the car had other repairs that would cost around $1,500. However, after the alignment, my car began having a serious issue it had never had before. When turning, the steering wheel would get stuck at an angle and then suddenly snap back into place. The car also started losing traction when going around bends, even while driving under the speed limit. This was extremely scary and unsafe, and this problem did not exist before the alignment. On Tuesday, June 16, I brought the car back to Pep Boys for an inspection and explained that the issue started after the alignment. The employee helping me dismissed my concern and said it had nothing to do with the alignment, even though I was explaining that this was a brand-new issue. I dropped the car off at 9 a.m. and asked several times when it would be done, but I was repeatedly given vague answers and no real estimate. To make the situation worse, even though I gave them my phone number and I was the person driving and dealing with the car, they called my dad when the car was finished. My dad lives in Mammoth and was not the person available to pick up the car or handle the issue. I found that extremely unprofessional and dismissive, especially after I had been the one communicating with them. They then told my dad the problem involved a rod or bearing and that the repair would cost around $1,500. When I came in to pick up the car, they again insisted it had nothing to do with the alignment, despite the fact that the car did not have this steering or traction problem before the alignment. I understand that cars can have existing issues, but I do not feel my concerns were taken seriously at all. A serious safety problem appeared after the alignment, and instead of properly addressing it, the shop dismissed me, gave unclear communication, and called my father instead of me. What I find unbelievable is that after I described a steering and traction issue, they still let me leave with a car that did not feel safe to drive. I left feeling ignored, dismissed, and extremely uncomfortable with how the situation was handled.

The best VIP service at incredibly reasonable prices. So convenient they have a caring driver while…read moreyour car is being serviced too. So grateful as they exceeded all my expectations!

Years of 5-star service from Drive is what I have had, and now finally, this review…read more Like most of you reading this, I have a BMW, in fact I have had many. The last 3 have all been serviced by Drive in SB. Best decision ever. This review is prompted from Drive, and especially Brian for going not beyond, but WAY beyond. Let me say that if you go to Drive, you will get fairly priced (not expensive, not cheap, fair and affordable!) service. You will get the best customer service experience you have ever had, and I can promise you, IF by some chance something isn't what you want, they WILL work to resolve it. There is never a need to put a negative review for them, I know for a fact, they will go to the end of the earth to resolve anything, they are on your side. Case in point, my 2013 needed valve cover gasket, new radiator and other things. 3K of repairs. But I have a purchased warranty. So in all cases your mechanic has to call them and get the repairs approved. They approved the radiator but not the 2K for the valve stuff. Brian called me to notify me about this.. Remember he was on the phone with them for quite some time, on hold, then the adjuster, etc.. So I called, same answer. Urghh!!! Brian suggested another way to approach it and offered to try. Guess what, another 1K towards the repairs. That is the kind of thing Drive will do for you. I go there for every single thing for my BMW. I have never ever been anything but 100% satisfied. I never have to worry, or stress. What more can you say.