Will was excellent! Customer service above and beyond. My truck broke down about a mile away. My first trbl-shoot step get a battery. Plan A, O'Reily's only about a mile away. Walking to O'Reily's now becoming bad idea. Stepped into Lee Rollins, uncertain if the sold batteries without repair included. they do. Will was kind enough to take me in his own vehicle to my truck and even helped me a little troubleshooting. Was nice surprise for me and grateful. read more

I had a nail in my tire this morning and was already stressed because I was going to be late for work. I called ahead to make sure they could take me, and they told me to come in. When I arrived, I was quoted about an hour, which I understood. While I was there, he overheard me mentioning that I had somewhere I needed to be and went out of his way to help get my car taken care of faster. I ended up being in and out in about 20 minutes. The service was quick, professional, and genuinely kind. I really appreciated the extra effort and consideration -- it made a stressful morning so much easier. Highly recommend if you're looking for efficient, friendly service! read more

I usually go to Discount Tire because the inspection is free, but this time reminded me why "free" isn't always worth it. The last time I had a tire issue there, I waited over 3 hours before anyone even looked at my car, only to be told I needed a new tire. This time, I went to Firestone with a nail in my tire. They fixed it for $35 and had me out in under an hour. No upselling, no scare tactics, just straightforward service. Hands down the best $35 I've spent. read more

Brought my car in this morning for three different things. I had a meeting to get to by 2 p.m. so I told them when I called a few days prior, that I'd need it done by 1:30. They got it done a lot sooner than that, and the price they charged was great, and the staff friendly and helpful. Great service!!! read more

Been going to Lee Rollins Firestone for years. They've always been honest and take care of my vehicles without and issues.

I brought my truck in for an oil change, they gave me a list of things they recommend needed to be done. The first thing on the list was a new radiator which they said had a crack and after having a second opinion, there is no crack no leak. I feel like they were just going to take my money would never go back there again. read more

I was recently having some other maintenance done on my car in the same center that Lee Rollins is located. I've been a return customer and during the other maintenance discovered I was in severe need of replacing all four of my tires. They worked with the owner of the other shop and between the two shops they made the needed moves from shop to shop without the need for me to make additional trips there to move my vehicle back and forth the two shops. Fantastic team work here, professional, compassionate and very efficient with all of their services that they provide. read more

Excellent service! We are from Utah and blew a tire while passing by and the whole team rallied around helping us. They even drove to pick up our tire from the warehouse saving us a ton of time on our vacation. I would highly recommend these guys. 5 stars no doubt. read more

If I could give this Firestone 100 stars I would but I guess I'm limited to 5. I'm a mechanic myself and typically never pay or trust a shop to work on my vehicles but unfortunately due to a bunch of time constraints I have going on at the moment I had no choice but to pay a shop as my Hummer needed some complex repairs on short order. I can tell you in all my years in this space I have never experienced a more dedicated and professional team of people. I feel like the whole shop came together to help me out, and they are honest and straight forward. If they tell you something isn't right you don't have to question it, they are telling you the truth. Saying they went above and beyond would be an understatement. I should also mention these are not people I previously knew, this was the first time I met all of them. I just had a friend that referred me to them. Special huge shout out to Sean! Ask for Sean though I'm sure anybody there would do you right. On top of it all, their local knowledge in San Diego is unparalleled. One challenge we came across as they had my fuel tank down for a pump repair is they found the fuel inlet had a small leak, and rather than have to replace the tank for thousands of dollars they had a connection with a local plastics fabricator that was able to restore the tank to better than new for an incredibly reasonable price. I could go on and on. Bottom line, it's not a shop you need to be skeptical about. This industry is a tough industry, things don't always go perfect or in a straight line despite expectations but however it goes these guys have your back and will get across the finish line with grace. read more

I had a difficult to diagnose repair that took a bit longer than expected. The Lee Rollins team was diligent, stayed in communication and helped me out with transportation. At the end they completed the repair and woud not accept additional money for unforeseen repair. I will definitely be using them in the future. read more

I received excellent service from Sam, I had a bunch of work that needed to be done on my Jeep Wrangler, he provided estimates to me in a very timely manner and explained everything that needed to be done. We later discovered that additional work needed to be done. Again, Sam was very helpful and I was able to get the work done quickly and without any issues, he was very professional and responsive. read more

Today's service was just as great as it has been for the last 14 years! The quality and professionalism of this crew is always 100%! I appreciate the honesty and respect Mark, Vinny and George have shown me and my 3 daughters who also bring their cars to Lee Rollins! Thanks for always taking good care of us! read more

My Mercedes dealer told me my front brake pads need to be replaced. I Called this business to request a quote to replace brake pads. They would not quote a price and said they would need to inspect them and maybe needed rotors too. I agreed to an appointment for inspection five days out. The available day was my third choice. I showed up on time and was told it would be a two hour wait for someone to look at my car. I left never to return. read more

Got a flat tire from a nail on the road and was driving on my donut for a couple days until I called this place. Spoke to Mark, who answered all my questions with cordiality and patience and was open about pricing - didn't try to hawk the most expensive product like some other mechanics. My tire was fixed within hours and feels as good as new. read more

Lee Rollins off Mira Mesa in San Diego always gives excellent customer service. Their high quality standards and honesty is what I love about all the mechanics. They're super friendly and do excellent quality work. I value and trust Lee Rollins have been going to them for years. I highly recommend all my friends and family to Lee Rollins and Mayra. read more

Out in the woods Or in the city It's all the same to me When I'm driving free The world's my home When I'm mobile Goin' Mobile - The Who Back in 2000 I moved to the neighborhood and started taking my 1996 Civic to Firestone. They offered a lifetime alignment warranty. It was convenient as I could drop my car off and bike home. Over the years I've gotten to know the the guys that run the shop: Robert and Vinny. They provided great service keeping my Civic running great. I upgraded to a 2006 Civic Hybrid and Robert and Vinny have kept it running as well. They charge less than the Honda dealer and are nicer to work with. I never had that great neighborhood garage you always trust your car with till now. I don't worry about my car not working. If anything breaks I'm sure Robert will get it fixed or point me to the right place to go. My main concern is where my next road trip will be to. I have a 50qt Yeti type cooler I wanna fill with exotic out of town ice cream. read more

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Sam provided top notch service and was very transparent with the process and what needed to be done with my vehicle after I dropped it in for service repair. He gave constant updates and photos during the repair process and professionally answered all my questions. He was also very easy to communicate with and provided quick responses. read more

During the times of uncertainties Lee Rollins Firestone answered their phone calls within a timely manner and answered all my questions!! Got my alignment and full synthetic oil change with them for my PriusC. It was done within approximately a couple hours after drop off. Great customer service would highly recommend to anyone needing great friendly service! You can walk in or set an appointment with them! Whichever works for anyone!! read more

Always honest and always take care of my car like it is their own. Pricing is ip front. No hidden charges.

I have used Yelp for many years, but this is the first time that I felt compelled to share my experience with a review. Let me start by simply saying THANK YOU to Mark, Robert, and Crew! I was having trouble with my 2015 VW GTI and received a $4500 quote for repair from another German auto repair shop. I was actually referred to Mark and team by another mechanic that I trusted as he was too swamped to get my car in. In trying to keep this short, I'll simply say that Mark and Crew repaired my car for a total of about $1300 ($3,200 less than my previous quote!). What's more important to me is that they only repaired things that actually needed to be repaired. There was absolutely ZERO upselling here...they not only repaired the car timely, they actually found the problem. My previous quote didn't even include the item that was repaired here - which means that I could have paid $4500 and still had the same issues? I sincerely appreciate the friendly customer service, conservative approach to repairs, and integrity displayed by the team at Lee Rollins Firestone. Consider me a customer for life! read more

I was referred to this shop by a neighbor who has been using them for years and speaks highly of them. I always thought that Firestone just did tires, but this is a full service shop. I was able to get in quick for an alignment and check of the bushings on my 2002 Toyota 4-runner. All other recommended shops I called did not have an appointment for more than a week out. Work was done all in one day and I was provided with a detailed receipt showing me the alignment numbers green and within approved limits. This shop is family owned, friendly, very professional, and the guys who run it have been here 35-40 years! I can highly recommend them from my experience. read more

I am so thankful my friend referred me to this place! Vinnie and Ramon were fantastic, so friendly and on top of everything! I was getting huge bill after huge bill from the dealership and Vinnie gave me the great news that nothing was wrong with my car, saving me tons of money! Super speedy too! So glad I took my car here! They also fixed my son's car for a fraction of what I had been quoted, again at the dealership. Very grateful for them, they have a customer for life now! read more

Used to be fair and professional. They added a new staff and they're not fair either professional anymore. Messed up my computer after a service and they were not responsive and willing to take responsibility for that. Need to find a new mechanics in the area now read more

Vinny and Robert have been absolutely outstanding since my first visit here over 5 years ago--this review is long overdue! The customer service is outstanding and they'll make you feel welcome and help you understand everything going on with your car issues and repairs. Prices are good, even for a broke graduate student like I used to be! I was always able to bring my dog while I waited for an oil change, and they gave me rides when I needed a lift for a longer repair. I miss bringing my Honda Fit here since I moved out of state! If you're looking for an honest car repair shop that truly cares about their customers, this is it. Thank you for being so reliable, honest, and reasonable with every oil change, tire replacement, and repair! I have only good things to say about Lee Rollins Firestone! 10 stars! read more

Awesome quality repairs, super convenient location. Vinny is the best tech out there. So knowledgeable and kind. Will be recommending this place forever. read more

My daughter took her car in. Vinnie was happy to speak with me on the phone and kept me aware of everything he did. He inspired a lot of confidence with both my daughter and I. Great comfort for a parent with a child away at school. Thanks Vinnie! read more

I just came from a good tire shop up the street that was honest and professional. I had three experiences with Lee Rollins not a good day. I was personally abused verbally. Laughed at for asking a logical question when they're professionalism wasn't up to speed. As a veteran and a senior citizen I was not treated well. I recommend highly that you go anywhere else. Not nice people. You will be up sold. Watch while they do the work, don't leave it unattended. I don't trust people that I have to micromanage. I was sold an inferior product and had to go up the street to have the work redone. All the mechanics in the great shop were shocked at the low quality parts I got at Lee Rollins Firestone. They had to redo the work and replace the parts. Lee Rollins leaves a bad taste in my mouth and he cost me money! Don't let it happen to you! read more

I've been taking all my cars for alignment here for years. This time I went here to get one of my cars rims swapped out. Talked to Vinny and his team took care of me and also did an alignment same day. I set an appointment in advance since this work will take half a day. Vinny called me back few hours later car look awesome with new rims and alignment done! They Also kept my car clean by putting plastic liners on drivers seat and placed the old rims in back seat row. They deserve 5 stars since I've been going there for years and never gave them feedback yet. read more

I took my car into LR Firestone for a SMALL oil leak. When I brought my car home and parked it overnight, I found my car literally pouring oil from underneath, which has never happened before (photos attached). I immediately called LRF to make them aware of the situation, and their response was, "it's not our fault, BMWs leak, bring it back to us or don't." Mind you my car is a newer model with low mileage and has never leaked oil before. They couldn't take a look at my car right away, so I decided to cancel my follow up appt with them, and instead took my car into Pep Boys. They fixed the problem immediately and let me know what LRF did wrong (write up attached) and advised me to call and request a refund for their mistake. My car has not leaked one drop of oil since its repair. I called LRF to let them know what they did and they basically told me too bad, we'd not refunding you, BMWs leak, what do you want us to do, and hung up. This issue has not only cost me time and money, I have also had to spend extra money to have my parking spot cleaned due to the HOA complaining about the massive leak. AVOID this business at all costs! HORRIBLE experience all around. read more

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Robert is the best! He got my car in for tires and oil change in one day even though shop was super busy! I felt respected and well taken care of. He's friendly and open. Iwill be back for service here for sure! Highly recommend! read more

I had tires for my classic car and asked this place to put them on and they said no. They told me they don't do that , if they can't order them you can't bring your own tires in. Is this place a joke?? A tire place that won't put tires on... this is where we are nowadays. Apparently they don't need business that bad.. and they won't get it from me or my friends. Pathetic read more

I took my BMW 540i to Lee Rollins for tire service last week. Robert assisted me. He was the ultimate professional. Robert was efficient and knowledgeable. He gave me a honest appraisal of my tire situation. No beating around the bush, straight to the point. It is refreshing to do business with such honest and professional folks. I intend to return to Lee Rollins Firestone in the future with any of my tire needs. read more

The guys at this Firestone are awesome. They treat you like family and let you know what you need and what you don't need. Prices are awesome and fair. Shout out to Mark, Robert, and Vinny. read more

Super responsive and personable. They were able to check out my car last minute, send me diagnostics and fix it all in 1 day. Amazing service read more

These guys are amazing. I came in because my tire was making a popping noise and it turns out the wheel was actually loose. They fixed it as part of the inspection and didn't even charge for it. They also changed my oil and I had my car back within hours on a Saturday. Robert was extremely helpful and communicative. It is refreshing to have found an auto shop that is transparent and doesn't take advantage of me as a girl who knows nothing about cars. I will definitely recommend to friends and will be coming back. read more

These guys are great! Great communication. Did exactly what we asked. They didn't try to upsale us!

I don't always have great experience with the Firestone chain, but this specificstore not only has extremely friendly services, but has also always met my scheduling needs -- including a few rushed last minute requests. They are very thorough with their work and are patient enough to explain things to me at the level I (someone with very little car knowledge) can understand. My family and I have been with them for more than five years and serviced nine different cars of all makes and mileages. We are very satisfied with this Firestone's services. I highly recommend them. read more

This place is great! Super easy to make an appointment. I got there not really knowing what to expect as my tire pressure was low for a while and I put it off..and put it off.. until finally bringing my car to get an inspection. The inspection was quick and painless. The technicians checked all my tires, removed one nail, patched the hole and had the keys in my hand in about 30 minutes max, mind you they were pretty busy as it was a Saturday afternoon. Friendly, efficient, great pricing, and professional. I will be back for sure. read more

Let's just say it probably goes without saying that it's hard to find a great repair shop that treats you not only fairly but goes above and beyond the call of duty. Firestone exceeds all my expectations. They are friendly, informative, efficient, knowledgeable, through, accommodating and precise. This is the first time I've been to this Firestone and was recommended by my BF. Since my car was past due on repairs I expected the worst. My brakes were acting weird and my check engine light was on and it was vibrating too much on the freeway. Oh brother. The waiting room has coffee, a flat screen TV, free WiFi and comfortable seats. Since we live in close proximity to Firestone we got a quick ride home while waiting for repairs. Came in at about 8:00 AM and they had an estimate for me rather quickly. When I saw the quote pages were thick I was not surprised. Robert went over each page and covered not only what I had asked to be looked at but at the whole vehicle, listing each repair recommendation in the order of importance. So I could if needed pick and choose the repairs I could afford now and save up for the repairs that could wait. What I especially appreciate while going over the list of recommended repairs, Robert was very patient, kind and willing to answer all my questions. The pricing was itemized and I believe was fair and reasonable. My car is running very smoothly now thanks to all the great people at Firestone! This is officially my new 'go to' place for my car. read more

Great interaction w staff. I felt that they are honest and do not try to up-sell at all .