always stellar service Patrick's team always goes above and…read morebeyond car rentals are always tailored to your needs thank tou guys

Worst experience. We called for our 9:30 pre-reserved pick up as soon as they opened at 7:30 am,…read moreper the national reservation agent instructions. The person at this branch said it was too early to request the pick up, and to call back 30 minutes beforehand. I started calling at 9 a.m. and could never get through to anyone. I would be on hold until I was disconnected for being on hold for too long. After this happened a couple times I called the national number. I was put on hold while they tried to reach the local branch, only for a new agent to come on and for me to start the process all over. The national agent couldn't get through to the office either, and said they would leave a message on their system for the local branch to call us back. As you can probably guess, they never called us back. We needed this car to leave on a day trip out of town and now, four days later, we have still not received a call back! We luckily had no faith and booked the car with another company. Had we waited, our entire day would have been ruined. As it is, we were greatly delayed! I worked in Enterprise briefly and I can tell you that reserving a car means nothing. I understand that they can get busy, but not being reachable Whatsoever, even by the national company, is absurd. I've never had a problem with Enterprise in the United States, but I've heard horror stories about how they operate in Montreal after comparing notes.