Problem: We have a samsung washer that runs in "rinse and spin cycle" in loop that never completes…read more Alex came to look at the washer issue. His appointment time was a window from 9-11am. He arrived around 10:45. I explained him the problem. He did run a couple of spin cycles on the washer. While those were running, he said it could be a problem with Valve but I am not sure. Opened rear top part of the machine and said everything looks fine. After the cycles completed, he said machine's not shaking too much either, so it could be the control board issue and can cost a lot. So far, he's not sure on anything. He was on phone with probably one of their colleagues to discuss the problem. While he was checking all this, I told him that I had done a little bit research which shows it could be an issue with the wire assembly that's connected to the drum on rear panel which might have been damaged due to drum shaking with the load, also showed him the youtube video. He reluctantly agreed to open the rear panel and realized that is the exact same issue. The sensor wire that connected to other assembly part was broken. I asked him why would that happen to which he said its probably the number of years on the washer (5) and wear and tear. After that he checked the parts availability and told me it would cost me $345 for parts and labor. I asked him what would be the labor and part cost separately to which he answered the same - "total $345". The original samsung part costs $23 on amazon - https://www.amazon.com/dp/B00ZUYJ066?ref=ppx_yo2ov_dt_b_fed_asin_title. So the labor is about $350. I asked him should we check for the suspension system as well which he completely rejected and started packing his stuff saying no need. I asked him what if this breaks again in next few days/months to which he said that can happen and had no solution for that. He was not even willing to check it to see if that could be the actual problem and was in just rush to leave saying he is getting late for his next appointment slot starting at 11am, when it was 11:15am then and he had barely arrived 30 mins ago. Whatever issue we identified was due to the research I had done instead of him finding it out and after that he just wanted to collect visit money and leave. Now, I have no clue whether that's the only issue I need to fix or it needs more work. I had called them up purely based on reviews and seems like you cannot go by those these days which is why I decided to write this one, so it can give someone real picture before deciding. Extremely disappointed and DO NOT RECOMMEND at all.

The fridge was making a lot of noise, so I called this company. Alex the repair guy came in for a…read morediagnosis, charged for the diagnosis, but did not provide any documentation or report and just mentioned that he had cleaned the fan and everything was fine. He charged $10 more than the diagnosis amount. My husband and I asked Alex the repair guy in 6 different ways whether a fan motor can be tested, and whether that needed to be replaced. He said that if a fan is running, there is nothing to test. He clearly lacks knowledge. There are many videos online that clearly show how this can be done. Alex needs to watch them. Few days later, the sound started again and I called them. They said that the entire assembly needed to be replaced. They charged me full price and did not subtract the diagnosis fee. Additionally, they charge 4% extra if you pay by credit card. Then they should not advertise that they accept credit card payments. Very, very bad service. Alex did not check anything, condenser coils, other pipes, just came in, switched out the fan in 2 seconds and boarded everything up. Avoid this company.

I was quoted a good price for what I needed., but he used car problems as an excuse for not showing…read moreup. Also, he was not great in communicating.

Came by to fix our washer, did an awesome job deffinetly a call for the future repairs! Thank you…read moreAlex!!

Price Great prices - $24.95 service visit and the cost of…read morethe service visit is applied to the cost of the repair if you get work done that same day. Customer Service Very easy to reach by phone. I do think they have several different phone numbers. I think they might also do business as Appliance Repair Clinic and Reliable Appliance. Victor S is the tech that they've sent to my house for the last decade. I've had them out for 4 at least different repairs (fridge, dryer, washer and washer). He is very no-nonsense and very honest & ethical. Before my third visit, I had a plumber add a faucet added to my deck and we had to disconnect the lines running to the washer. When we reconnected it, some debris got trapped in the filter or the line and impacted the machines ability to call enough hot water into the machine for use, so it kept throwing up errors. The plumber came back out and tried to resolve the issue, but since it wasn't a plumbing issue, he basically threw in the towel (but he was very apologetic). He suggested I call an appliance repair service out to clear the filter. I kept trying various things, but eventually gave up because I didn't want to damage the machine, so I called Same Day Appliance. On the day of the visit, OF COURSE, the machine worked fine. Victor spent time trying to get the machine to replicate the issue. I showed him the video I'd recorded with my phone. Victor felt so badly about having to charge me for 'doing nothing,' he volunteered to reverse my dryer door to make it easier to load / unload - just so he'd feel better about having done some actual labor. I've also used The Appliance Doctor 770-428-6400, but their service visit is $85 and every time I've ever had them out, they were never able to do my actual repair because the part was on backorder. Overall Highly recommend.

I've taken my sewing machine here to get it serviced and cleaned for many years. The other day I…read morebrought the machine in because I knew the problem was due to operator error, me... therefore I did not want to leave my machine for the tech I want to see what I was doing wrong. The nice gal at the register, I think her name is Lynn, Took my machine apart and even though she was not a tech she was able to determine what was going on and why the machine continue to jam. I wouldn't ordinarily ask for on the spot diagnostics but I was a regular customer. Because I was able to learn what I was doing wrong I was able to help my daughter complete a project due the next day. Five stars to any business who is willing to go above and beyond like this one!!!

Let's see if they make good on my $119 service…read more.. Took my Pfaff in for routine service, including noisy bobbin case. It took over 2 weeks, and when I got it home the bobbin was still hanging up and in addition, the feed dogs wouldn't raise/lower! Called them, they said the service "is under warranty" but that they can't take it in for at least a week. ARGH! It cost $119, the tech is supposed to be Pfaff-certified, but right now I am so frustrated I could bite! But I'll take it in next week and see what happens. By the way, the ladies who work there could not be nicer - I have no beef with them, just the technician/repair on my machine. Expensive, slow, and added a problem without fixing the old problem! I'll write back with the resolution once I see what happens.

My home warranty company assigned this company to me. The appointment was set several days out…read more It was confirmed. I was given a window of 11:00am-3:00 pm. I called at 2:45, and left a voicemail. I texted also. At 4:30,I contacted the home warranty company. They immediately responded that they spoke to the technician and he would be contacting me shortly to give arrival time. No call received. I called and texted them again. Nothing. So, if you want to waste all day, be sure to call them.

Ali did a great job fixing our gas oven. He diagnosed the problem quickly got the right part and…read moremade the repair quickly and tested everything several times to make sure all was working properly.

Fast, reliable service many times same day if a common part it's carried on their trucks. Boris…read moredid a great job fixing my side by side frig.

My refrigerator quit and I was prepared to spend upward of $1000 for a new one. I noticed that…read moreAtlanta Appliance Repair would make a house call for $7.95. For that amount I would see if the problem with my existing refrigerator could be fixed. The service man replaced a part in about 30 minutes for a total charge of $164.00. Saved me a lot of money and a lot of trouble.

I love these guys. They fixed my old machine twice. It's dead now .... but it was quite old so,…read morerest in peace. They are very nice people and I love the nature of their business.

I did a 100% telephone transaction here and it was great! I love how it's all family run. They were…read moresuper helpful on the sale- I bought a sewing machine for my daughter who lives in Atlanta and arranged for one of her friends to pick it up and deliver it! Fun!

Went to see if I can have my sewing machine fixed. A very nice young lady provided great customer…read moreservice and explained what I should do to get it done. They also sell sewing machines, and they seem to offer different types of sewing classes. There is also a selection of materials for sale. While I was waiting for my turn, a gentleman came to pick up his machine, and he seemed very happy. I did ask the sales lady, how much it did cost and the price seemed reasonable. Of course, every service price is based on the additional parts and labor needed. So, I will definitely give it a try. Seems like it will take few weeks to get your sewing machine back, but I'm sure it will be worth it.

When we first moved to Atlanta, my husband recommended I go see this place that he just happened…read moreto see while getting our car serviced across the street. I'm so glad he did...This place is amazing... from customer service, to any kind of material you need to create your own designs on or off the sewing machine, to teaching what you don't know, and need to know about any machine they have available. I've bought both sewing machines and sergers from this store. They give you excellent deals when purchasing anything, and if ever a problem they always provide the right solution. Their classes are very informative, well worth the price, their expertise is amazing, and their machine repair is second to none. And, as always, the buck stops at the top...their Manager is second to none, always available, fair, honest, and if it's fixable, she can fix it!