1. Discoveries Counseling

    1. Discoveries Counseling

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    Rochester, NY

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    Discoveries Counseling

    5.0 (1 review)
    Closed 9:30 am - 8:00 pm

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    Gavia LifeCare Center

    Gavia LifeCare Center

    1.4
    (8 reviews)
    4.9 mi

    The Good: I used to get my mental health care from this facility. My therapist at the time seemed…read moregenuine with their level of care, and their type of questioning was actually very helpful as it had been followed up with planning and a very direct path on how I could help myself. I did learn a lot and I am grateful for that period of time. The Bad: I had been referred to different types of group therapy. While I was hesitant, I still went, because I'm there to help myself. What I found in group therapy was a complete mess. It was very quickly apparent that the loudest person in the room would hold the floor for the whole session. This is so incredibly frustrating when you just feel like you're in a session to have someone say the same things every week, have the same problems every week, and have them hold the floor every week. It was beyond disappointing. I backed away from group therapy but still maintained my standard therapy sessions. My father got incredibly ill, very quickly, during this time. I had to travel a lot and ended up cancelling appointments due to the fact I was out of state helping my mother cope with my father dying. I got a call during this time that my therapist was no longer with the practice. That's fine. I still needed help and I'm not shy to having a new therapist, especially with the trauma of my father dying. What happened at that point, is I got a lot of automated phone calls and texts. I responded to all of them. I got a single call back at some point letting me know that they had found a therapist that could work with challenges. Then a couple days before my scheduled appointment, I got a voicemail saying that the therapist couldn't take me on. Then it went back to the automated phone calls and texts, with no way to actually reach someone. This went on for months until I received a letter in the mail stating that they were terminating me for non response. Completely baffling and beyond frustrating. Here I am, burying my father, responding to these automated things, and I get a letter saying I never reached back out. Heartbreaking. To sum it up, my therapist when things were good was actually great. Now reading other reviews, it's pretty clear that Gavia in general has a very difficult time with HIPPA violations and the general nonchalant environment when people need help. And reading some of the stories, I've definitely had other people walk into a session. However, I was lucky enough that the session would essentially pause and nothing was discussed in front of me, at least. But looking back, I wouldn't do it again. The therapist was good, but it's outweighed by layers of bad. I would honestly be careful if you care about your mental health: I'm not sure anyone reaches out repeatedly when they are stuck in limbo from the office, just to have a letter reach their house saying they never did.

    I wish I had read more reviews before starting therapy here. It's been a while since I was a…read morepatient, but a number of red flags still stand out. For my very first session, I was mistakenly sent a video link to another person's appointment -- a clear HIPAA violation. Throughout my time there, I saw multiple therapists who often showed up late, seemed distracted, or even dozed off during sessions. I was pressured to try therapy formats I had already said I wasn't comfortable with, like group therapy, and when I declined, I was treated like I was being difficult. I also felt strongly pressured to go on medication, and when I expressed that I didn't feel it was the right path for me, I was met with resistance and made to feel like a problem rather than a person. Instead of feeling supported, I felt gaslighted, invalidated, and eventually bullied out of continuing care. I had gone in hoping for professional help, but I left feeling worse and more discouraged than before.

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    Discoveries Counseling - c_and_mh - Updated July 2026

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