we traded in our truck on a new vehicle to us. Robbie and the whole team were very nice to deal…read morewith and would highly recommend if you are looking for a new vehicle.

After confirming that my vehicle purchase included a ev charger and an adapter Island Ford tells me…read morethat my purchase did not include these items and I will have to purchase them, this after the sales manager confirmed they are included. As well my trade in was devalued due to the Carfax report flagging a discrepancy in the odometer reading which Island Ford said was odometer rollback. After submitting a ticket to Carfax they investigated and found it was a data entry mistake. Island Ford refused to refund the difference in the trade in and actually stated that I lied about the Carfax. Stay clear of this dealership and especially the sales manager.

Was scammed 1100.00 dollars from this dealership. Car was filthy and disgusting. These guys are…read moretotal scammers. Beware of doing any business here. If I could give 0 stars I would have. I can't believe this dealership hasn't been closed down. You've been warned.

Was scammed for 1500$ and tried calling them back but they never returned the calls, car was filthy…read morewhen it was received. Would never recommend these scammers

Spark plugs turned into $4,400??? Why does this always happen at dealerships? "Maintenance", but we…read moretake good care of our vehicle. NEVER AGAIN. We will take it back to our local guy. He's the one who was honest enough to send us to the dealership in the first place as it may have been a recall. And what kind of business doesn't take a cheque? We paid $32,000 for an item with the same chequing account. I guess they will only have the one chance to gouge us. They *tried* to do our coolant, which we did last fall, and our tranny fluid, which we also did less than two years ago. When I said that, they said "Oh, really? Well, I will take that off the list." Should have RUN then, but we need our vehicle.

Not too impressed with this dealership. Once they get the new car sale, they forget about their…read morecustomers. They aren't honest with owners later when it comes to warranty issues and problems. Say they'll get back to you but they never do. Not sure if it's incompetence , laziness or just poor customer service. Found myself having to inform them of technical details about the car that they should know. How you judge a dealer is by how they treat you AFTER they've sold the car and on that count, Bow-Mel falls short.

I wasn't intending to buy a new vehicle but Jack and Jacob were so kind and helpful and no pressure…read morethat I ended up with a new truck! I felt very well looked after and like I wasn't being talked into extra things I didn't need but presented with practical honest information. I would send family here.

Most dealers wash vehicles before they sell them. Spare keys that actually work are usually given…read morewhen a vehicle is sold. Don't fall for the 3rd party insurance scam they sell, Galaxy takes their commission and provides zero support when they admit their client got ripped off by the 3rd party insurance galaxy sells. Now 6 days I've been waiting for a promised sale, still no payout and they dont seem to have any interest in honoring the price offered 6 days ago. If you want a company that does not stand behind the vehicles and products it sells, pick Galaxy. I wish I never had. WORST COMPANY EVER

I bought a 2007 Honda Fit here in September 2026. Six months later I am still very happy with the…read morecar. Purchase was easy and hassle free.

Don't Trust Paul I just purchased a Toyota Sequoia that…read morelooked to be in great shape only to find out that the frame was completely rotten. Someone bondo / fibreglass and painted over to look like a New frame the Toyota Sequoia wore through the rear tires down to the metal bead at the heels in under 10k, when I took to a shop for new tires and alignment, the mechanic showed me the rotten frame and how somebody tried to hide it. I'm not saying Paul did it, but Paul did sell me the vehicle. I gave him the opportunity to make good. Paul won't commit to anything on paper. He's avoiding any response or written acknowledgment to fix it. He said he had the parts (lie)now he say he is getting them... ? he's been ducking me for almost a month. This whole incident has cost me thousands so far And I still don't have a truck. Will post progress for now I would say be careful and give your business to someone more deserving and honest!!! Save yourself the heartache

Bought a key fob for my 2019 Qashqai from Amazon for $30. Knew dealer had to program, but was…read morequoted cost to program was $185+GST. If fob bought from them, it was $500 including programming. Made appointment and took in the car for programming. Got bill for $235. They charged $25 for shop supplies. The car never went into the shop. I supplied the fob. I told them i understood if getting work done and small items like hose clamp or zip ties were used, items too small to inventory. But not for programming a fob. Talked to service manager. They refused to remove the charge. It's the LAST money this dealership will ever get from me.

Very poor service. Manager was supposed to call me about an issue we had, never happened. I called…read morehim and he said he'd get back to me, never happened. It took over a year for them to resolve our issue after we called over and over. Finally it was resolved when we were considering buying another car. Then the sales people harassed us relentlessly, to the point of me having to block the number. If I could leave less than a 1 star review, I would. Save yourself the headache and don't get a vehicle from Nissan of Duncan.

We bought a new Kona from The Victoria Hyundai because these guys were charging a way higher price…read moreand they refused to budge. With our new Hyundai we had coverage that allow us to get fixed anywhere. Since we didn't get it with them, they were really clear that they wouldn't do us any favors. They have been absolutely reckless with their customer service. Trying to charge us for simple things that any car dealership would deal with. They've been absolutely unworkable. Today the general manager Andy James Hung up the phone on my partner for simply asking whether they felt they were responsible for making us wait a month to get something fixed at their shop and then told that they actually can't fix it. We will be waiting several months now. The customer service here is poor and you aren't going to get a deal. I would stay far away from these guys.

The customer service has improved since I was there last. Phil was great…read more They have added new futures at there service center

I had diagnostics on a check engine light done the same day, literally squeezed in because I was so…read morenervous to drive more. Much appreciated!

I took my 1951 truck into H and M to see if they could make it run better when I got it back it…read moredidn't run any better, charged me $300 and when I got it home I noticed that both mufflers had been crushed. I went back to H and M and they told me that they didn't do it. I told them that they must have done it because I had never run over anything and no one else had ever driven it since I had the new mufflers installed. They still denied doing it and when I said that I would show them how they did it on their middle ramp they asked me to leave and offered to give me the $300 back that I had already paid them. I took the money. When I got home again I found 2 broken engine mounts and 2 dented chrome valve covers. I went back with the motor mounts and they physically threw me out of the shop. They must have run it at speed up onto their center ramp and because it is low they hooked the mufflers on the ramp pulled the engine back far enough to break both engine mounts and dent both valve covers on the firewall. Use these guys at your cars peril