Horrible customer service. Ditech made an incorrect escrow payment to the insurance company. I requested a manager. The manager talked over me, was very combative, belittled me, and refused to assist me. read more

Terrible service. Telling me that I missed payment for Septemeber 2017 and now is the January 2018. Have confirmation of payment. Find out this when they send me a check of the amount they couldn't explain. No one couldn't answer my question for what was the refund. Keep telling call in couple days. I don't want to waste my time calling every couple days and getting no answer. read more

To whom it may concern, Recently my mortgage account was sold to Ditech Financial from Citi-Mortgage. I have been trying to pay my mortgage by phone 1-800-643-0202 or online ditech.com, for months but it won't let me and I am getting further and further behind. The phone payment system prompts me through account numbers, SS#, until it ask me to press # to access my mailbox or enter the number of the person I am calling, since I don't have these numbers, it says good bye and hangs up. When I go online it wants me to pay my entire amount (Which is growing), all at once or it won't let me make a payment. I believe they are making it difficult to pay your mortgage to rack up late fees or possibly to make a case to take your home away from you. Maybe there president can get something done - here is their contact information: (NYSE: WAC) ("Walter Investment" or the "Company") today announced that David Schneider, EVP of Walter Investment and President, Servicing of Ditech Financial LLC ("Ditech"), will be named President of Ditech with responsibility for leading both the Servicing and Originations businesses, effective immediately.Feb 8, 2016. Walter Investment Management Corp. 3000 Bayport Drive Suite 1100 Tampa, FL 33607 Click here for Google™ map and directions. Phone: (813) 421-7600 Pray your mortgage doesn't get bought by Ditech! Shawn R. read more

Giving Ditech more than a fraction of a star is way too much but one is the lowest option. The biggest issue I have with Ditech is the FACT that I pay every single bill through auto payments on a biweekly basis. Ditech pools all my funds in an unapplied funds category and then threatens me. First time it happened with the threats and letters, I thought... ok it was just a glitch. Second time I got a nasty letter and their web site claimed I was thousands of dollars behind while my principle balance had sky rocketed 10,000 dollars. Keep in mind I paid all my bills and their own records reflected my timely automatic funding. Is it reasonable to expect that when you pay a mortgage servicer they will pay your mortgage. Apparently this is to high of an expectation for Ditech. I never chose ditech and never had issues with mortgages until Ditech took my loan from GMAC. Green Tree was the former name of Ditech. Ditech falls under Walter investments which is valued at around 75 cents a share now. Sadly somehow Ditech will escape this financial destruction. I have a serious problem when a company cant do the 3 seconds of extra research before claiming I haven't paid my bills. No what actually happens is Ditech sucks so much they don't pay my bills when I give them money. Thank God I never opened an escrow from them because other reviews suggest that is another nightmare of its own. If you want a mortgage provider that pays your mortgage when you give them money clearly designated to pay your mortgage Ditech is not a good Choice. Ditech not only is a disaster of a mortgage provider, they are a complete dumpster fire. Yes you heard that correctly. Ditech doesn't pay your mortgage when you give them money then they accuse you and harass you with out checking their own online records that you actually do in fact pay your bills. I don't have a near perfect credit record for nothing. To say I'm dissatisfied would be far too kind. I am pissed and I'm usually a reasonable and calm individual. The hired phone talkers are innocent. But who ever is really in charge needs to fix this place pretty fast. Stay tuned for the next review when they do this to me for a third time. They need to be sued and put down. Green Tree was late on my refinance closing and caused me to delay moving thousands of miles as well to finally meet a notary. when I called Green tree i talked to a pretty nasty punk. don't know his name but it was obvious that this company doesn't give a crap about anyone. read more

I am an existing Ditech customer. I am being charged 11.25% interest on a loan I took out 10 years ago. I asked for a lower interest rate since 11.25% is ridiculous in this day and time. Instead of just saying no, they made me make out a lot of papers that meant nothing. They never even considered lowering my rate. They have made a fortune off this loan, but their only thought is that they want to make more and more money. They could not care less about their customers!!! read more

Ditech is about the worst company I have ever dealt with. My mortgage was sold from another bank apparently and I ended up with this horrendous institution. Customer service is terrible. They changed the tax amortization on my loan. Got it wrong, and it has been a nightmare to correct. Late fees, inappropriately charged, even after I paid all they asked, but before they made corrections. WOW. They also constantly are trying to up sell on mortgage products. Even when I am just trying to get errors fixed. The reps on the phone have no tools or skills to correct the errors, but they have no problem trying to sell something else. Incredible. read more

I sent $3000 principal to Ditech via bill pay. Ditech said they sent it back to the bank 2 days later for insufficient funds. I had more than sufficient funds! Wells Fargo gave proof of payment and said they did not send the money back. This was all on a conference call with Wells Fargo, myself and Ditech. Ditech said yes you did, Wells Fargo said no you didn't. Ditech wanted my last months statement to prove they didn't send it back. I gave it to them 10 days ago but they only entered it into their system after 9 days. I told Ditech to give Wells Fargo a transaction number proving it had been returned. The Ditech woman said "I know you are frustrated." I said "I'm not frustrated, I'm angry." She then told me not to yell. I wasn't yelling. Oh my heck. She kept saying "are you satisfied." NO, I'm not satisfied your crooked company stole my money and won't give it back. I wish I could report them to police for robbery. They told me they have 30 days from the day they uploaded the statement to resolve. That's 14 days after my first claim and 9 days after I uploaded the paperwork they asked for. This company is criminal, they are thieves. They don't know where my money went. Good grief. Apparently they accidently sent over 500 payments back to Wells Fargo but they say that happened 2 days before they lost my money. I only know that because Wells Fargo said it not Ditech. If you have a choice stay away from this horrible, horrible company. So awful. If I could give them negative starts I would. read more

This company is a nightmare. I was in Army Ranger School and was not able to make 2 payments because I didn't have access to a phone or the Internet. Upon completion, I immediately made the payments. Under the Civil Service Member Relief Act, I am protected from late payments/credit history reports on payments missed due to military service. I went through the formal process of writing a letter to the company describing my situation, and I received a response stating that the credit reports would not be taken off my history because I was late on a subsequent payment. This was not the case, and I had the payment history to back up my claim. The customer service assured me I would get it removed after I showed them their error. However, I received another letter 6 weeks later stating they had made no errors and I would not get the late reports taken off my history. I have lost my patience with this incompetent company. They mistreat Service members and cannot properly perform their jobs. Avoid at all costs!!!! read more

My father and mother, are in their 80's, currently finance an investment property through Ditech. I was recently added to the deed, and started doing some investigating on why my parents were paying more insurance than they were supposed to. I then discovered that Ditech was charging my parents for their high cost insurance in addition to the insurance that my parents already had on the home. When I called the company to fix this issue, they said my parents nor myself were not authorized to inquire about the property. They said my late grandmother who passed away six years ago could only inquire about the property. I told them my grandmother passed many years ago, and clearly my parents were the only people making the payments for the past ten years. They told me to fax them the updated documents, and our issues would be resolved. I then faxed them the current deed and insurance documents to get this issue resolved, and they claimed that they didn't receive them! To add to this, it takes 30 minutes to an hour to get a representative on the phone, and every representative will provide you with conflicting information. As current owner of several other properties, I can tell you without a doubt this company is a scam company that will do whatever they can to take advantage of the elderly. Please consumers BEWARE, and thoroughly research this company before conducting business with them. read more

I am a customer, I want to look for another company. I always make my payments through their site, last payment supposedly didn't appear and I was charged a late fee! Today, I made a payment and i was charged double!! I called and they told me to contact my bank to stop the payment instead of helping me solve this issue. I never do this, but this company sucks! read more

@ditech made a huge mistake and reported my alive and well wife as deceased due to some unknown system error to credit bureaus. @ditech help. All someone from ditech has to do is call the credit bureaus business line I.e Equifax experian transunion etc and tell them to fix the erroneous info. But so far they have refused to do that and tell me that ditech can only send info to bureaus electronically. However according to Equifax , the info sent by ditech is still not correct. My wife and I are really frustrated and upset. Please help !! read more

Worst mortgage company ever!! Our mortgage was purchased by Dietech and it took me three months to set up ACH. They told me it was set up and two months later I get a notice I was two months behind on my payments. If that wasn't bad enough they didn't pay my homeowners insurance or flood insurance out of my escrow. I was sent a cancellation notice by the insurance companies otherwise I'd of never known. After 3 hours on two different phone calls I finally got them to pay my insurance. They said it was my responsibility to contact the insurance to ensure payments were made. Really?? I've had my mortgage bought several times and never had these problems before. They said they didn't know why my flood insurance wasn't paid "it was declined internally". If you enjoy long waits listening to elevator music before you actually speak to a representative this is the company for you! Tried using their "online system" several times and it kept having me reestablish an account. When I complained about it the rep said "yeah there's a lot of people complaining about this". I would never recommend this company to anyone. read more

My best worst review for this Financing Company which his solely purpose is to rape their customers! I have been with them since the mortgage loan was transferred to this financial mediocre business and I have been since then very un-happy with them; forced me to create an escrow account with threatening letters; after a few years don't not record on time payments to ask you for more money for the escrow account so you have to pay upfront what they request or make your monthly payments higher, they create the monthly bills one business day before to miss the payments for the ones we make one time payments and record payments as missed. Their billing accounting is a mess made on purpose so customers gets confused and leave billing statement alone. Very deceptive practices. Astonishing they get so much protection from regulation agencies, after so many complains for so many years. read more

My check to Ditech cleared my bank on the sixth of the month and Ditech sent me three notices telling me I was in arrears and was charged late fees. I called Ditech and got a "customer service" woman who said that Ditech had received payment on the ninth. WRONG, they got paid on the sixth. Liars they are. Anyway, the grace period ended on the 16th, so Ditech was totally wrong about everything. Another frustrating part was the poor quality voice directory that required me to enter my account info and then transferred me to the "customer service" woman who again demanded that I provide the identical information to her again. And she repeatedly interrupted me. I decided to nip that rude behavior in the bud by repeatedly stating: "PLEASE DO NOT INTERRUPT ME" until she would shut her trap. What was the frosting on the cake was when I explained to her that she was interrupting me, she interrupted me to claim that she was not interrupting me. After me wasting 30 minutes of my life trying to compensate for Ditech's shortcomings, I mentioned that I charge a service fee for doing Ditech's work and I was told to basically go to hell as they would never compensate me for doing Ditech's work for them. Ditech is a bottom notch company that needs to go out of business. My mortgage got sold to them and they are poorly run. Please do not ever initiate a mortgage with Ditech, it is a garbage company. read more

Ditech inherited my mortgage servicing from Greentree. I have 2 loans with this company. 1)Property one: Countrywide to Bank of America, to Greentree, to Ditech, we cannot get them to review and remove PMI. Supposed to automatically drop off in 2011 (loan crossed 80%LTV in 2010. STILL WAITING. None of the information matches that they send (wrt %LTV). Only document I am willing to honor or consider is the one i SIGNED AT CLOSING. I have even filed a complaint with CFPB, and their response is to issue yet another set of dates and criterion. In addition, they filed property two documents under property one's loan.... 2) Property two. refinanced in 2014, no escrow. I have paid my taxes and insurance outside of the loan. I Had direct deposit set up and have had no problems for 3 years. All of a sudden in April 2017 they took out over $3300 for the mortgage payment (should have been $1148) so of course I call to find out why. I was told I had an escrow payment of over $1900 and thats why. I have no escrow - never have. It took 3 hours to figure out why: Ditech contracts with Core Logic to handle their tax payments. Corelogic contacted my county auditor and requested not only MY Bill but the bills of 4 OTHER PROPERTIES and tied them to my loan. Call to county reflected that in fact they paid tax bills on parcels that I do not own. Core Logic refused to take the counties call to resolve this. Instead, they began an "escalated review" of the issue. In the meantime, I asked when my 2200 would be put back into my account. 3 weeks later, my "escalated" review was nowhere to be found and I was told that I had to prove my parcel number from my loan docs. The representative also LIED and told me they called the county but the county would not take their call. (County people heard nothing) I didn't understand why I had to submit my closing docs for the parcel information, since they had the loan? But I did that same day. 30 days into this I had to go to my financial institution to reverse the payment they took, cancelled auto pay, and made the payment that should have been made. My request was to have all 5 parcels paid sent back to CoreLogic and my account adjusted to reflect NO ESCROW, CoreLogic took 4 payments back and refused to take the 5th, because they would have to pay a $147 penalty. NOT MY PROBLEM NOR MY ERROR. My request was specific and the county was working with me to resolve this. Not to mention the over $150 worth of NSF and bounced payment charges incurred because they would not credit the overage back to my account. Fast forward 7 months: THIS ISSUE STILL IS NOT RESOLVED. 15 documented contacts with supervisors and numerous notes regarding this issue. 8 documented phone calls to Core Logic as well. 5 phone calls to county auditor. Now i learn they will not release the documentation regarding my attempts to resolve this?? If I could give a zero stars, I would. I didn't ask for them, but inherited them. TERRIBLE CUSTOMER SERVICE. They point fingers at their vendor, CoreLogic, CoreLogic points fingers at Ditech and the county. No one will do what was specifically requested of them. If I can prove that I was upcharged on interest or paid to NOT have them escrow, I will be demanding a refund of those monies as well. NOT recommended for any lender transaction. There are so many others that are better suited. read more

Had loan through ditech. Sold my house. Prior to closing the Title Company received a payoff letter. The Title Company helped close on the house and wired the payoff amount to ditech. Ditech timely received the funds. The transaction should have been completed and I should not have had any further dealings with Ditech - wrong. Ditech sent me a "Short" letter. I had the Title Company verify the transaction. On December 11, 2018 I called Ditech with the details of their erroneous information - spoke with a supervisor, Kristie Samuel x70604, in Manila. She confirmed that the loan had been paid off and she would pass the information along to Ditech's Service Center, but she would not provide me written confirmation. She called back later and again advised the loan had been satisfied and I should ignore the "Short" letter. One month later Ditech sent me another bill for the monthly loan amount. WTH. Ditech's left had does not know what their right hand is doing. Avoid these folks - re my matter, they continue to be incompetent. read more

Goodness Gracious what a NIGHTMARE having to deal with these assclowns! I had the unfortunate experience of having my mortgage sold to Ditech. You would think that setting your loan on auto-pay with direct debit from your checking account, and always having more than enough in your checking account for the monthly payment on the payment-date would be enough to eliminate any of the headaches of dealing with a mortgage servicer. NOT TRUE AT ALL WITH DITECH! Over the past month I have been receiving postal mailings from Ditech regarding an alleged "lapse" in insurance coverage. The postal mailings are very vague, and most of the times when I have called Ditech, they were unable to tell me specifically what the problem is. I have had an insurance policy with Allstate all along on my condo. Allstate's website shows the insurance policy and shows that the premium has been paid. Ditech's own website shows the most recent payment from the escrow-account to Allstate. I have uploaded PDF copies of the policy to Ditech's website, and I have faxed copies of the policy to Ditech. I have played phone tag with Ditech and Allstate for a month, and I am still receiving mailings from Ditech, threatening to charge me exorbitant rates for insurance during the period when the policy has allegedly "lapsed." One of the times I called Ditech, the representative clearly had no idea how to help me, and told me she would "transfer my call" -- which she did, into another automated phone-tree IN SPANISH. After making half a dozen calls to Ditech, I finally got connected to a representative who seemed to know what was going on. They explained that my condo unit policy was fine, but it was the "master policy" for the whole building that Ditech didn't have proof of. I was astonished, as I own 3 condos and have had mortgages with several other servicers in the past, but I have never been asked to provide this information. It took a couple days of playing phone tag with my condo HOA association, the building's management company, and their insurance company for the building's master policy in order to track down proof of that insurance. I have uploaded this document to Ditech's website now, so hopefully that will clear up the situation... but I'm not holding my breath. They have yet to send me any kind of confirmation or acknowledgement. Hopefully I don't have to go through this headache every year as my HOA association renews their "master" insurance policy for the whole building. That's not all -- There's a second problem with Ditech. The ACH direct/auto debits for my payments are set up to happen on a certain date of the month. Luckily so far I have always kept enough funds in my checking account in the days leading up to the payment-date, to cover my mortgage payment... because on a couple of occasions, Ditech has taken the ACH debit up to 3 days earlier than the scheduled debit date! I guess I always just have to keep a large extra buffer of funds in my checking account to avoid the possibility of overdrafts, because Ditech does not debit the payments on the date that they say they will. Very frustrating. read more

By far, the WORST company ever! My experience has been poor at best. Ditech has an admitted bug in their system and have misappropriated my payments for the last two years. Worst, with all of my payments being on time, they reported me to the credit bureau, resulting in my credit dropping well over 100 points. I have called multiple times to address this and continue to get passed back and forth between their poor customer service and collections. No one knows what is going on with my account and cannot answer any of my questions. They continue to tell me they are working on appropriating my money and that someone will reach out to me. It's been 3 weeks since I have heard anything and I have reached out almost daily. I have gone as far as to file a claim with the Consumer Financial Credit Bureau. I still do not have resolution. Buyer beware-worst company ever! read more

Tried to call in a payment today Friday 4/14/2017 while in traffic at 6:45pm. They wanted $19.00 to accept it over the phone. Clerk didn't have authority to take my money unless I paid her to. Had to go home and do it on the website. Never had a problem giving my money away. Need more customer service like that. read more

HORRIBLE!!! They recently took over the servicing of my mortgage. They barely get statements out in a timely manner so that the mortgage payment stands a very good chance of being late (A ploy for that late fee perhaps?) Then over the weekend I receive a notice that my homeowners insurance has lapsed due to Ditech failing to make timely payment. Why do I have an escrow account if Ditech cannot make timely payments or ANY payment? What if a bad storm hits and my property is damaged? Now what? Are they going to force place the insurance at four times my rate, add it to the principal balance and charge me interest on it? Is this how Ditech goes about making a little extra on the side? I do NOT want to have to refinance a mortgage that I have been paying on for years and start all over with more interest that principle but if this isn't straightened out and quickly it will be a lot less expensive than if my tenants get injured and I get sued. Thank you Ditech for looking out for your customers best interest...NOT! read more

I really wished I could give LESS than one star rating. Ditech purchased my loan from my former mortgage company, and it has been a nightmare ever since. First, Ditech had the wrong last name on my account for years, and only corrected that info after several calls. Then, after reportedly correcting the name, they mailed an escrow refund check with another incorrect surname. At their direction, I returned the check with the correct spelling of my name and was promised another check in 10-14 days. After waiting more than 3 weeks, I attempted to resolve the issue by phone, but encountered a series of very rude and unprofessional representatives. I requested but was unable to gain access to a supervisor or manager. Only after filing a complaint with the Better Business Bureau was the matter resolved, however there was no phone or mail contact from Ditech with me resolving the issue. The most recent complaint involves Ditech incorrectly applying payments to my account. I make the monthly payments at least one month before the due date. My April 2017 payment (mailed 2/1/17 and clearly indicated it was for April) was incorrectly applied to my escrow account instead of to the mortgage payment. I endured several unsuccessful phone calls in an effort to reconcile Ditech's records with mine. Finally, I spoke with a representative who was able to track down the source of Ditech's error and adjusted the record to indicated that not only was my account up-to-date, but currently one month ahead. Today, I received a letter dated 4/1/17 indicating my account was in arrears and I was assigned an "account representative." Needless to say, efforts to reach the named representative at the number provided were in vain! I am really fed up with their poor record keeping and lack of customer service, professionalism or accountability. I am seeking a new mortgage company as Ditech is the aboslute WORST!!!!! read more

HORRIBLE!!! and Incompetent. Dealing with Ditech is one of worst experiences of my life. Over the span of 6 months, Ditech continues to mess up on my 2 loans I have with them. How they ever got control of my loans is beyond me. Ditech has messed up everything from Escrow miscalculations, lying about removing the mortgage insurance off my loan, adding home repair insurance to my mortgage that I never authorized, not applying my mortgage payments to my loans, charging me fees and penalties for thier own errors, and the list goes on. This last Ditech screwup truly shows thier incompetence. I get a letter from Ditech dated 7-17-18, threatening collections and fines because my payment was not made, which is made electronically, by the way. I then go online to thier own website and see where they show my payment was received on 6-29-18. Duh!!!!!! This will be about the 20th time in 5 months I have had to called Ditech to get my accounts straightened out yet again, from thier ongoing errors. How this company can even stay in business is beyond me. One star is even too good for Ditech. BEWARE AT ALL COSTS!!!!!! If they were the very last lender in the world, I would starve to death before I went to them. read more

they are a total waste of time, they dont try to help, they dont call you back. discusted....

Our Mortgage company was bought by Ditech after we sold our house and they owe us the balance in our escrow account and they refuse to send us the money. It has been 13 months now since we sold our house! When you call all they say is the check is in the mail but never actually send you anything. We wrote a letter and they wrote a letter back saying they are investigating. Investigating what- investigating why they refuse to send us our escrow money back? Ditech is the worst mortgage company on the planet! Probably worst in the galaxy. Poor customer service unresponsive. People that simply pretend they are helping pretend they are supervisors but never actually do anything. We have owned 6 homes and used 6 different mortgage companies. We have never had such a horrible experience. Save yourself the headache and use a different mortgage company! I want to put negative 4 stars but it seems the system will not allow me so I just put 1. read more

OMG people don't do business with these pseudo professionals!!!!! They are dishonest, deceiving, totally unfeeling, rude nasty and just don't care!! This cult talked me into applying for a loan modification! Well i applied in july 2015! On Sept 29 i got a call from Ditech telling me i had been APPROVED! Well it's now April 2016 and all they've done me is string me along ( probably just to get me to pay my mortgage )with lies! They had me mail the SAME documents over and over, and if i voiced an opinion, they would hang up on me!! They even harass me by calling me and letting it ring only twice, then hang up! This way i can't track who called me! SO i've more or less given up! But i just want everyone to know that when i either file for bankruptcy, or default on my loan, Ditech COULD have prevented it!!!!!!!! People please notify the FTC if these D B's are messing with your life, and just remember KARMA!!!!! read more