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    Diversified Mortgage Group

    5.0 (2 reviews)
    Open 9:00 am - 6:00 pm

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    Dean & Shanna Tucker -  VA Home Loans Idaho - Legal Disclaimer

    Dean & Shanna Tucker - VA Home Loans Idaho

    (3 reviews)

    We had an amazing experience with the Benchmark team for our home refinance!…read more From start to finish, the whole process took less than 21 days! (Two other banks quoted us 60 days MINIMUM to process our refinance.) Benchmark quoted us a 30 day or less timeframe and they kept that promise. We were given comparison documents less than 24 hours after providing our personal information and what we were hoping to accomplish with the refinance. The staff was vary transparent and kept us updated along the way. Their customer portal was very easy to use and navigate through when uploading and signing documents, as well as seeing exactly when documents were reviewed and accepted. We called the office several times with questions and they were always cheerful and helpful. We were never put on hold, and they always returned calls quickly. Through the whole process, it felt like we were their only clients because of how much attention they dedicated to us. I was honesty amazed by the level of customer service. Between their "family" like feel, the quality of ethics, and detail of service, Benchmark has been the best company we have ever worked with in the industry. I highly recommend them and will absolutely be using them again next time we purchase or refinance a home.

    What an amazing team that work with you to get your mortgage done in a timely matter. Very…read moreresponsive to any question you might have as well. I'd highly recommend them.

    Dean and Shanna Tucker - Benchmark Mortgage

    Dean and Shanna Tucker - Benchmark Mortgage

    (6 reviews)

    As a realtor, I have dozens of lenders my team could recommend to our clients. We have worked with…read moreDean and Shanna at Benchmark Mortgage for over ten years and they have consistently provided excellent customer service and communication and they get the job done smoothly and efficiently for our clients. Their team has great attention to detail, a lot of knowledge, and great follow through. You will not go wrong if you work with Benchmark Mortgage on your purchase or refinance!

    We had an amazing experience with Dean, Shanna, and the Benchmark team for our home refinance!…read more From start to finish, the whole process took less than 21 days! (Two other banks quoted us 60 days MINIMUM to process our refinance.) Benchmark quoted us a 30 day or less timeframe and they kept that promise. We were given comparison documents less than 24 hours after providing our personal information and what we were hoping to accomplish with the refinance. The staff was vary transparent and kept us updated along the way. Their customer portal was very easy to use and navigate through when uploading and signing documents, as well as seeing exactly when documents were reviewed and accepted. We called the office several times with questions and they were always cheerful and helpful. We were never put on hold, and they always returned calls quickly. Through the whole process, it felt like we were their only clients because of how much attention they dedicated to us. I was honesty amazed by the level of customer service. Between their "family" like feel, the quality of ethics, and detail of service, Benchmark has been the best company we have ever worked with in the industry. I highly recommend them and will absolutely be using them again next time we purchase or refinance a home.

    Melinda Kim

    Melinda Kim

    (2 reviews)

    Review update January 2020. Melinda continues to be the lender I trust the most in the…read moreBoise/Treasure Valley market. Melinda is now the manager for the local Guaranteed Rate office. She has also had a name change to Melinda McCaslin. Melinda isn't necessarily a yelper. I think I actually ended up creating a profile when I first left a review for her years ago. She simply the best in our local market--I needed yelpers to know about her! I had a yelper reach out to me for her current contact information so I am updating the review to reflect that. Whether VA, local Idaho housing options that out of state buyers may not know about, conventional, or jumbo mortgages, Melinda is the most knowledgeable loan officer out there. She also gets things done 100% of the time and I trust her completely for my own mortgage needs and those of my clients. melindam@rate.com or 208-631-9194

    We had a great experience working with Melinda Kim at Guild Mortgage to secure a home loan for our…read morenew house in Boise. We were buying from out of state and considered working with other lenders, but ultimately chose Guild after meeting with Melinda because of her professionalism and reputation in the Boise market. She and her team were fabulous--extremely efficient, responsive, thorough and personable. Even though we were under a time crunch for our closing, they completed our loan process with time to spare. I highly recommend Melinda and the Guild team!

    Diversified Mortgage Group - mortgagebrokers - Updated July 2026

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