There is a long story to go along with the review.... please read all sections to understand the…read moredisaster we experienced! Do not use this company!
WHAT A HUGE AND VERY EXPENSIVE DISAPPOINTMENT!
We were given directions and the access code to the new condo unit. We were told that the new condo was a good comparison to our original pick, and as such, no payment adjustment needed. At this point, we were stuck...it wasn't our first pick....but this is what they had available. Since we were told that the unit available was nearby, we decided to check it out, and turned the car around and headed in that direction. While we expected a bit of dust, we were not expecting what we found. Upon entering, the place almost smelled like a dead body, seriously. It was enough to take your breath away. I literally looked in every crevice to make sure there were no bodies. There were however, many dead flies, mold in and around the kitchen, refrigerator was moldy, furniture that was worn and outdated.....the place was just disgusting (nothing like the newly refurbished place with a great view of the ocean that we just left). What a complete disappointment! On the plus side, at this point, there were no crazy people. Since we had already wasted half of another day of our very short vacation just to try to get a place that was promised, booked, paid in advanced, and confirmed with us months ago, we felt that we had no choice but to make the best of it as we had no other options. This is what they had. The new condo unit was in Wavecrest, unit 211. In addition to being dirt/smelly, the unit was very old and outdated, and the view to the ocean was significantly blocked. It did have an "ocean view," if you ignored the condo building, pool and massive trees blocking the view. In comparison to the recently remodeled unit with great views of the ocean that we just left, this was an obvious significant step down, especially in terms of value. Molokai Vacation Rentals didn't make it right as promised, but at least we hoped that no one would assault us there, like they had at Molokai Shores.
We had paid in advance for a condo that was newly remodeled, right on the ocean, perfect view at $165/night (plus tax) and were given (moved to) a room with mold, dirt, dead flies everywhere...a hot mess of a place that you could technically see the ocean but it was almost completely blocked by the pool area....all for the exact same price as what we had originally paid. Upon returning home and after investigation, we found that the unit that we were moved to listed at $95/night (plus tax). So in other words, not only were we seriously inconvenienced by having to move (wasted almost an entire day of a 5 day vacation!), be assaulted by an obnoxious family, but we got down-graded in accommodations (from very clean and newly remodeled to vastly dirty and very outdated), and were offered no fee "adjustment" to account not only for our troubles but also for the listed price rate differential. We had already paid for the $165/night condo in full but were transferred to a condo that only costs $95?! At the very least, we should have received a refund for $529.01 (refund the first night of the hellish ordeal, as well as refund the rate differential (plus tax) between the two units). To date, we've not received any such refund to "make this situation right" as we were promised.
We are not rich by any means and we spent a great deal of time, money, and energy to find accommodations for our short get-away. We only asked that Molokai Vacation Rentals hold up their end of the contract.
Lastly, I wanted to make one more comment- while we were still on vacation, we got a phone call the day after we moved to the new unit asking us to "put something in writing" for the Molokai Shores condo unit owner (and a "Board Member") in order to provide him more information about what transpired. No follow-up since that conversation.