Shortened my leather belt after I lost some weight. Quick and a great value! I highly recommend…read morethem!

After reading the amazing reviews and story about this gentleman, I felt there was no one else I…read morecould trust with my $600 Dooney and Bourke. The purse was torn down one side and had oil stains on it. The gentleman (Mr. Creamer?) assured me he would do his very best on his free time, pay it extra special attention and did let me know it would not be returned to me perfect, however... but he'd do his very best. After receiving the message 3 weeks later to pick it up, I was a little disappointed that he said he could not repair it, but I was grateful all the same, and as I didn't make a purchase as there was no repair, I bought cologne just as a gesture. Little did I know that there was a reason I wasn't shown my purse and that it was tucked away in a plastic bag for me to take home. I realized my shoulder strap was missing. I called into him and he said he had it. I said I would come and get it. It was about a couple days later that I realized that he actually did try to repair the purse... and absolutely destroyed it beyond repair. It took me a couple days to finally muster up putting my purse away in the closet because I really did want it repaired. I could not wait to FINALLY carry it!! So, I looked up Dooney and Bourke and wanted to see if they could do something with it. When I went to photograph the purse for Dooney and Bourke to request a repair ticket... I can't describe to you. I cannot. There are not words to describe to you what he did to my purse. I cried for 3 days. I am feeling like crying writing this now. I cannot describe to you what I saw. The purse is absolutely ruined beyond repair now... and I am completely devastated. What he did to my bag is butchery. It was pure butchery and he just continued to butcher it. I don't understand. And it saddens me to have to state that. I mean absolute butchery. You cannot repair what he did. He didn't even show me it. If you're reading this, why couldn't you have atleast shown me what you did? Said sorry? Tried to explain? I told you with tears in my eyes how important that bag was to me. You didn't even show me my bag. Instead, you hid it away to not address it in a plastic bag. That was the first designer handbag I ever purchased myself, I told you that. I looked at it online for almost 3 years. I bought it with my best friend Laura, in cash, and cried and it was monumental to me. I did explain how it was damaged 3 days after it's purchase and I almost broke down to you explaining my story and the importance and significance and everything and finally having it repaired. You could have atleast shown me. You could have apologized. Or you could have left it alone if you couldn't do it. I told you I waited 2 years to have it repaired. I was in no rush. A simple I can't would have sufficed. I'm torn apart over this and I don't know how to ever make it right. I guess you can't. Something would have been nice. Something, because all I read... you sounded like such a grand man. You must have been so ashamed and that is why, but you broke a heart that didn't need to be broken and didn't even try to let me down. What an absolute misfortune. A woman came in with a Louis Vuitton after me looking for some repair or cleaning... I don't remember, but I can't not say something to others with precious belongings after this. These are not men's work boots needing repairs and new soles. These are beautiful leather handbags that most of us as girls dream about and are lucky if we ever even get to own one. You took away what I could have fixed of my fairy tale as a girl... a woman. This broke a piece of my heart in more ways words can describe. I can't even face you to get my shoulder strap. I just want to cry. I absolutely just want to cry.

100% do not recommend, he lied straight to my face…read more Paid him to replace zippers in English horse riding tall boots due to one being busted because he said that he could. After 5 weeks zippers still not replaced only busted zipper repaired. When questioned, his only excuse is "that is a big job". Bottom line believe the negative reviews, everything said is true. Will not do business with this place again.

I will not patronize The Cobblers Bench in Dothan ever again! He had my shoes since March and…read more every time I went in he said the part didn't come in . On last week this is now 5 months later,my mom went there again, I asked for my shoes and refund. He refused and then said they well they were broke when I brought them in .Of Course, I did to get them repaired.I paid him upfront and the service was not rendered . I expressed he will be receiving a bad review , the owner said, " write it I don't care". So for anyone using The Cobbler's Bench in Dothan BEWARE !