This place is the best customer service I ever seen ,not like u- u-haul , penkse , and all other…read moretruck rentals . .they are quick , friendly ,time saver , easy to talk to , Absolutely come back and recommended

Called me THREE minutes before I was supposed to pick up my truck they called to cancel. I asked…read morethe guy why he waited until then as I booked this A MONTH AGO he said it's not my problem take it up with budget and freaking hung up on me! Unbelievably tacky, unorganized, pathetic and unprofessional. Do not rent from here. It took me 4 hours to get another truck from uhaul on a SATURDAY because it's the busiest freaking day of the week to move. The audacity to hangup on me is just so disgusting. I will never waste my time with these clowns again. The small business that rents these out is just as responsible and pathetic. How are you taking reservations you know you can't fulfill? Nothing about this screams I'm a real business owner and know what I'm doing.​

These guys are great. We have dealt with them twice and they were the best. Super friendly and…read morehelpful. They put us in contact with some great guys that helped us unload our rental truck. We couldn't be more happy with them.

I had to rent a 9 foot van for some last minute moving of items. I was able to locate and rent…read morewithin the hour at this location. The process was very easy and the staff very professional and friendly. The truck/van was newer with easy driving. It was very clean. The van had rubber flooring and wooden rails on the inside walls to help with tie downs during transport. The pricing was great. My overall experience was exceptional and I will be returning if the need arises. I highly recommend this place for u-haul and other equipment rental needs.

I drove over an hour to get wiring installed on my car. They said they called to reschedule, but I…read morehad no missed calls. I guess they didn't think to email me with the email I used to sign up with? Really disappointing and I'd suggest taking your business somewhere with any consideration for their customers.

SLOW (3 employees with only 1 other customer) kept me waiting, and unprofessional/indifferent (NO…read moregreeting, eye contact nor thanks for business) from the woman with blue hair and toenails.

I rented a one way Penske truck for a 370 mile trip with the drop off at this location in Foley,…read moreAl. It was the best rental experience I had ever had... I was too sick and had to work, so I couldn't unload my truck in time for the scheduled drop off time. Due to this, I called the 800 number and they gave me until the next business day (2 days later) for free! This was because the drop off location was not open. However, this location changed their hours and called to let me know. The owner did his best to accommodate my situation and I returned it a day late and paid $0.79 tax only...virtually nothing...even offered a storage unit at a discount when I told him how I was moving into a smaller place. I will continue to only do business with this establishment and let everyone I know that they are the best I have ever dealt with.

From the owner: Save Up To 20% When You Reserve Online Today!read more

Renting from this Budget has been the worst truck rental experience I've had so far. My husband and…read moreI picked up a truck for a three day rental, and when we returned the truck to the Memphis location, we were charged an additional $98. After calling customer service three times (and eventually being hung up on by customer service because they refused to assist), Budget as a company refused to waive the fee. The issue is, we were lied to when we picked up the truck from the Daphne location. We were told to return the truck on Tuesday, no time was specified. The rental agreement also did not include a specific time. Due to returning the truck four hours "late", we had to pay the full $98 late fee. Again, customer service was no help. They even hung up on us. We will never rent from Budget again, and highly recommend anyone else considering this company use at your own risk.