My father is not an easy-to-please person. His longtime pool person passed away last year and I was…read morea little worried about who would be able to fill his shoes. I suggested to do a search on Yelp and he landed on Deluxe Pool Services. I held my breath... and they came through. The services he gets include opening/closing and weekly cleanings. Dad is especially impressed because whenever there are issues with his pool, their customer service is so top tier, they are on it immediately to resolve the problem. Their location is in CT but you can see from the reviews that they work with pools all over LI (and apparently as far as Albany, according to my father). Their maintenance people are fast, friendly and thorough (I've been at the house a couple times when they serviced the pool). Reasonably priced, too. Important to note that my father is someone who doesn't tolerate inconsistent timeliness (this probably goes for 9/10 dads, no?) and they are always on time or they call. You really can't ask for anything more when it comes to pool services.

I hired him to set up my above-ground pool in 2024. Before the installation, I specifically asked…read morehim to place it in the middle of the yard because that area was flatter. Instead, he insisted on putting it in a different spot, assuring me that he had leveled the ground and that it would be fine. The pool looked okay at first, but it only lasted one season. Last year, the liner ripped, and I initially thought it was my fault. This year, I had another pool professional come inspect it, and they immediately pointed out that the original installation was done very poorly. They found that there were tree roots underneath the pool that had continued to grow, causing the ground to become uneven and the pool to lose its level. I was also told that the area should never have been used in the first place because of the roots. I trusted his judgment when he assured me the spot was properly leveled, but it turns out that wasn't the case. While the pool may have looked fine initially, the poor placement and installation ended up costing me a damaged liner and additional repair expenses just a year later. I would not recommend this service based on my experience. If I could give a 0 star;I would.

have used this company for a couple of seasons now and we have been very satisfied with the quality…read moreof service

Hired him to fix gaps in lining last summer, in picture you see them coming out after he opened…read morethis year. Hired him to close and open pool which he guaranteed any issues when opening g if he closed. He started opening asked to be paid for though would be back, paid him expecting he would be back and finish job , though like other reviewers stated as soon. as you pay him that's it he stops returning calls . Picture shows how he left pool. Keep away from Pete's Pool service

Job was to get a swampy, uncovered and unwinterized above ground pool up and running. Kareem came…read moreprepared and tackled unforseen obstacles like the pro that he is. A projected four hour job turned into three times as long (and twice as dirty!) and he remained collected and dedicated. Finished product was better than expected. Highly recommend.

Amazing service. Right on time, good work and price. I will be keeping this company for my yearly…read morepool cleanup and so should everyone else. Thank you

Lorenzo & James did an exceptional job ...it exceeded my expectations...so absolutely happy...I…read moreneeded a liner...they came...looked at the pool...gave me a price...came and did the job...so very happy...thank you guys!...

In short, this is a company that shows very little integrity. I wish I had seen other negative…read morecomments earlier to avoid this experience, so I'm posting to alert others. About four months ago, we signed a contract for a $15,000 project to rebuild all the pipes of an in-ground pool, for which I paid a $6,000 deposit. Just before the project was set to begin, I decided not to move forward (the reasons are another story I may leave for a separate review). Zachary initially agreed to refund the deposit, but that's when the horrible experience started. They first claimed the entire $6,000 deposit had already been spent on "materials," and that it would take time to recover the money from their supplier. The project itself was mostly labor, and even if every material had been purchased upfront, it would not reasonably exceed $1,000. I was never provided any proof to support their claim. They promised to return the full refund within six weeks. Partial repayments were made, but the schedule kept changing, amounts kept shrinking, and payments were skipped repeatedly with various excuses. Now, 16 weeks later, only about half of the deposit has been repaid.

Shari was amazing for booking! She explained my pool opening in detail. She gave me several options…read morefor all my questions & was very courteous & responsive! Mark showed up with Reggie & opened the pool without no issues & explained everything! He showed me how to use the robot vacuum I had as well as folded & put away my winter cover. The value was great for setting everything up making sure no leaks & testing the water to endow it was good.

Hired blue wave for a pool vac. Loved the results. Booking was fast and easy. Shari is very nice…read moreand my pool looks amazing!!

When I couldn't get my 15 year old pool heater to work I called several companies. Only Better…read morePool Service called back. Didn't make a difference that I hadn't used them before. James came the next day. We determined a new heater was the best solution and he had it ordered and installed in a week. The old one was hauled off and we are enjoying our pool and spa.

This is the worst contractor I've ever dealt with. He did a terrible job and now we can't get him…read moreback to fix the problem. Won't acknowledge texts, voicemails or emails. I'd never recommend this pool service!

We are a bulk water delivery company. Lou from Rise & Shine Pools hired us back in May of 2017 to…read moredeliver water to a pool he had installed in Watermill on Memorial Day weekend of that year. We supplied our service as requested but he has yet to pay us. We've contacted him numerous times over the years with no call backs or any time of communication. All we ask for is to paid for the service he requested that we did provide. If he treats the companies he hires this way I can only assume the service he provides his customers would be just as subpar. I would definitely stay far away from this company and look elsewhere to a more honest, reliable and dependable pool company that knows how to treat their suppliers and their customers with the same respect.

From the owner: Pool Heater repairs and installation Leak Detection…read morePool Design / Renovations Salt systems Pool equipment installation and repair Pool water problem diagnosis and treatment