Very expensive. Avoid at all cost. Charged us over 800$ to change hinges for an exterior door.read more

I made the extraordinary effort to join this site because I was upset with my experience. My wife…read morecalled this establishment because one of our garage springs gave out. Their technician came quickly, did a good job, and took her money before I ever got home. The garage works well. However, the bill is exceptionally high. While labour is just $98 per hour, not too bad,...the parts are 2 or three times what I would buy them for at FULL RETAIL. A 4 inch pulley at $25! They are $11.99 at Home Depot, and rated five stars by ALL reviewers. Are theirs made of titanium? If you want to pay at least twice the retail price of every single piece, then these are your guys!! Oh, and they replaced everything. Every cable, every latch, every spring, every pulley. Almost $700. What a huge dent in our budget. I know I could have had this done for under $400. :(

I asked this company to help find a way to open my garage door easily from the outside. They…read moreproposed a 120$ keypad with a 35$ service call. The technician spent less then 10 minutes installing a keypad we later found on Amazon costs 38$. When I confronted the company about this outrageous scam, they tried to justify the total cost by saying that the 120$ covered the keypad and the working time (which is 65$ and minimum 1 hour). They had NEVER mentionned a working time fee until I confronted them about the bill. This company is dishonest and will install cheap parts while inflating the price. Be careful! Ask for the name of the parts they are installing before hand and verify the actual cost online.

Very satisfied with the service they are prompt with scheduling and the installation of my windows…read more Would recommend this company. thank you.

The day they installed my window I reached out to the office to make a complaint. it goes to an…read moreanswering machine , so I keep trying various times finally getting to talk to the receptionist. I have to make my complaint online and received an email acknowledging that someone would get back to me. No one got back to me , I finally spoke to the owner by cell phone. Three times he said he would look into it. still no answer one month later. The installation inside looks fine, the exterior the chalking is choppy and there is no framing around the window. There is a big gap between the window and the siding.It seems like a simple fix but I now wonder how well it is actually installed. I hope they get back to me to fix this issue. At this time I am not satisfied.

made an appointment, they canceled, rebooked, they canceled, called me to tell me they need to…read morerebook, I text to confirm the day before. tells me they can't make it. very unprofessional massive waste of time, and they have no respect for peoples time

They do not stand behind their product and do not even return my calls. The pulley and string of my…read moregarage door has detached for the second time, narrowly missing my wife's head. The original installation was the wrong size and they tried to McGyver a fix. We have air spaces, improvised weatherstripping and this detached spring has come off again. They do NOT offer emergency service and do NOT RETURN CALLS. Go elsewhere for your garage door needs.

They do attics too…read more This winter I had giant icicles all the way around the house, and a lot of ice on the roof, triggering a leak in the front porch. My neighbors suggested I might have an insulation problem. Out of the blue, BSQ called me (actually, looking for my late mother) to follow up on older files and the sump pump in my basement. "Oh by the way we have now branched into attics and insulation." Funny you should say that.... and within a few minutes I had scheduled a free attic inspection. Before the agent visit, I received a detailed booklet by mail describing the need for insulation, the types on the market, and what type was appropriate given our climate. it also contained a mini survey of the problems observed, which the agent would later use to calculate the quote. The agent went into the attic and took a series of photos and measurements. He confirmed that my leak was not from any hole in the roof (there wasn't one visible), but from condensation caused from inadequate insulation. The insulation that was up there was the original when the house was built -- about 60 years old, matted and dirty, and not helping the house at all. He recommended cellulose that would be blown in; it would never deflate, it was waterproof, fire retardant and pest resistant too. And he was eager to correct the poor impression BSQ had made during the earlier sump pump installation. The installation took about 11 hours. I lost track of how many bags came out of the attic -- I think Petro counted 40.  They kept me updated with their progress throughout the day.  I was a little nervous about the front door open for hours on end, but fortunately there were no squirrels or birds or other unwanted visitors.  It was not too noisy, I was able to hear easily during phone calls. They did blow a circuit at one point but we went downstairs and figured out which circuit to reset. A display of plastic collectibles fell on the floor, but none of them broke.  After they left I saw there was a hook in the closet that got bent out of shape, and a small piece of sugar art broken. But these were minor issues. The team was also very good about cleaning up their mess, both inside and outside. The trapdoor to the attic is through a bedroom closet at the back of the house. They put down tarps on the floor, the furniture, the exposed items in the room. They took away all the bags of old insulation. I just had to sweep up a few crumbs afterwards, and put the shelving back. One heads-up I wanted to share: It took a couple of weeks to empty out the closet where the trapdoor is. There were lots of books and magazines on the side shelves, and I had never seen the floor of this closet. Some of the items were older than I am, and every single thing needed a new, if temporary, home. Definitely a positive experience, although the true test of the insulation will probably only be seen next winter.

Systemes Sous-Sol is an amazing company. They are honest and look out for your best interest…read more They send an engineer to assess your needs and do not try to sell you repairs you do not need. We had an issue with sloped floors and we needed to stabilize the house since lifting it was not an option (too expensive, causing major interior damage, etc.). Mike Costello was our rep and he was very knowledgeable and helpful. The team, headed by Yuri Melnick, sent to execute the work was unbelievable. They worked tirelessly, professionally and as cleanly as was possible in this kind of job. The project was done exactly in the time frame contracted and to our utmost satisfaction. We do not hesitate to recommend this company for any kind of foundation issues and then some. Jack, Dollard-des-Ormeaux

The wife had a dream, an in-ground swimming pool for our backyard. With an infant, our expectation…read moreof going on vacation for the next few years were pretty slim, so we decided to bring the vacation to us instead! We visited to Trevi in early-May and looked at the nice setups they had on showcase. After speaking with a vendor who sold us the "dream", my wife quickly went for it. They paraded us to a variety of finance people and asked us questions that rivaled the Spanish Inquisition but in the end... we prevailed. The purchase was complete. The sales guy shakes my hand and tells me the project coordinator will contact me when it's time to start the setup and take care of my needs. It started off well, with a plan architect showing up barely 48 hours later and taking down the measurements of our backyard. He was young, intelligent and polite. He took care of us. A great start. Then we waited slightly over a month before we finally got a call, the parts are here and delivery is scheduled for the next day. Now being in mid-June and an unbearable heat wave, the pool couldn't come soon enough. Delivery was made with a nervous delivery driver making sure I checked off EACH AND EVERY ITEM ON THE LIST which left me cautious and puzzled. Then no news, for over 2 weeks, while my garage was full to the brim with boxes of things for the pool. We called several times to inquire what is going on, nearly 7 weeks since we signed for the pool. If this was Florida, I wouldn't care about the delay but being a few days short of July, with our short summers we get... it was time to start knocking on some doors. In-ground pools take 1-2 weeks to be built. We shot out a few e-mails to select people wondering what was going on. Thankfully we did because a few days later the work finally started. I quickly realized once the project started that Trevi mostly deals with contractors for ever single facet of the job. One contractor will be excavating, one contractor will setting up the pool parts, another contractor will pour the cement, another contractor will setup the electrical devices and another contractor will setup the pool for the customer.... needless to state, a lot of people who in no way or form interact with each other daily and just do what they need to do. If a project coordinator was supposed to contact us to keep its principal stakeholder up to speed, that wasn't done. Everything seemed awkward with 1-2 day delays (not because of weather) as the work went on slowly. Someone did call us a few times but kept feeding us the wrong information which made it even more confusing. Such and such will be there tomorrow morning but they showed up in the afternoon instead or the electrician will show up on Thursday but does so next Tuesday after we contacted him directly on Friday because the person who told me he'll be there on Thursday encouraged ME to contact HIM to see his availability? So much for a turn-key solution. In general, the contractors did a reasonably good job except for a really huge mistake where one of the cement guys had an accident with half a wheel-barrel of cement spilling inside the pools which was full of water. 5 pool clean-ups, 4 new filters and 2 weeks later we were finally able to use the pool in late July, over 2 months after we signed up for the pool. The final product is however without issue, the pool is aesthetically beautiful, we're enjoying it very much (weather permitting!) and maintenance is a breeze so far. The quality is there but the road it took to get there needs a lot more work. Expect this when dealing with Trevi.

This is a terrible retailer. They weee more than twice the lead time they promised for my spa…read morecover. then they refused to install the cover. Additionally they did not remove the old cover as promised. To add insult to injury, their sales person promised me that I could return a bracket if the box wasnt opened. Then the sales mis manager Stephane parent refused. This is a TERRIBLE company. try someone else.

I dealt with Serge. Great plumber. He had great solutions for my problem. On time, meticulous and…read moreknowledgeable. J'ai été enchanté par le service offert par Serge. Travail efficace et soigné. Merci! Vivianne V.

Excellent price for eclectic '60's decor. No air conditioning. Best way to cool was to open the…read morewindow and the door to generate a cross breeze. Otherwise it was 77 Fahrenheit all the time. Bed was comfortable & we liked the pillows. Free WiFi, kitchenette& TV. Great customer service People were very friendly.