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    Labcorp - The 30 min wait with 3 patients waiting in the lobby and only one exiting from the back in the 30 mins of waiting from 4:45-5:15p.

    Labcorp

    3.5(4 reviews)
    0.2 km

    I use this site at least every 3 weeks. I have never had a difficult experience. The staff is…read morefriendly and professional.

    I am writing to express concerns about the patient experience at this location, which has become…read morechallenging since the departure of Ashley and Nadine. Specifically, I have observed that while generally a skilled phlebotomist, Andrea's patient check-in demeanor has been negative. On one occasion, patients waited for 25 minutes, leading one to leave.My attempt to address this with Regional Director Nicole Gray was not productive. Andrea returned from the back with her supervisor on speakerphone and, seemingly unfazed by the situation, exhibited unprofessional and rude behavior, including a dismissive verbalization of "I Don't Care!!!". This type of response is unacceptable, especially in a healthcare setting.I am also troubled by the handling of previous issues. I was informed that Nadine, who consistently demonstrated politeness, professionalism, and courtesy, was to receive an award. However, she was removed from this location and, to my knowledge, did not receive the promised recognition.Furthermore, my attempts to contact corporate have gone unanswered for several weeks. A separate, serious concern involves unsanitary practices at the LabCorp Catonsville location, where phlebotomists' extremely long hair extensions are allowed to come into contact with patients' arms.To resolve these issues, I propose the following:Immediate attention to Andrea's patient interaction skills, including training and clear expectations for professional conduct.Clarification regarding Nadine's departure and the status of her promised award.A prompt response from corporate regarding my previous communication.A review of hygiene protocols at the LabCorp Catonsville location, with immediate correction of the hair-related issue. As the patient, an experience at LabCorp should not result in distress. I am committed to working collaboratively to find another location to perform routine labs iand ensure a safe and positive experience. There is a pattern of unprofessionalism here. At this point, leaving a review and finding another LabCorp is the only recourse. Wishing everyone the best.

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    Labcorp - The ALWAYS broken kiosk. Alone with lthe poor customer service, checking in manually creates more delays.

    The ALWAYS broken kiosk. Alone with lthe poor customer service, checking in manually creates more delays.

    Labcorp

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    Labcorp - Location

    Labcorp

    3.4(12 reviews)
    2.9 km

    The office staff were friendly and helpful. And the technical staff provided excellent care during…read morethe blood draw. Hardly any wait to be called back and the automated sign in was easy and efficient. Great overall experience.

    I have a horrible experience that I define as HOSTILE, UNSAFE, UNPROFESSIONAL and THREATENING. I've…read moresubmitted my rating on your website and my local Yelp website about this location. I used the Steven Forest, Columbia MD location since it's closer to work, and they had an early appt on a work day. It is also close to my office in Columbia, Maryland. The staff left a key was in the door, so I thought I was being kind by taking it out and giving to them. Person #1 snapped at me rudely saying why would you take the key out, that's so stupid. No one told you to do that. Then she starts rudely talking about it to the Person #2 loudly, which went on for my whole time there. I stated usually it's odd to see a key in the door, and again #1 said I was stupid. Then #2 was rude when taking my 3 tubes of blood - no greeting and had a demeaning tone, unlike others before me #2 greeting over the top nicely with hello, etc. It sounded not genuine just to make a point to me of her dislike for my action of taking the key out of the door. She came in rudely demanding that I confirm my name and dob, which I did. Most techs are kinder about their approach and tone, which made me feel unsafe of how she would do the blood draw. I stated my vein is hard to find, and a butterfly needle is usually needed. An issue I've had for 40 years, so share proactively. #2 took offense and said let me do my job as I know what I'm doing for the last 16 years; she stopped before saying the "b*tch" word. As I was departing, asked why they couldn't kindly tell me that about the key needing to be in the door, rather than speak rudely and loudly for the whole waiting room and me to hear. A reasonable person will remove the key if they find a key in a door. No sign is posted there stating don't remove key and the design issue of door does not give them the right to be rude. #1 than said "I know you were raised better than that; you are ghetto and f*ck you". It was the first time I felt in an unsafe environment at LabCorp, that was HOSTILE and THREATENING. LabCorp staff at this location know how to make a customer's experience awful and start the day badly. I am concerned these two employees at Steven Forest Columbia, MD location will mess up and have me re-do my labs. I don't trust how they will do their work, question their ethics based on their behavior and reaction for something a reasonable person would do. PLEASE NOTE: My normal lab closer to home is not like this, nor do they keep a key in the door. I only went to this location due to the timing of labs needed today for my doctor. And my normal lab near my home appreciates that I am proactive about the issue I have with blood draw.

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    Labcorp - Check in

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    Labcorp - 6.4.26

    6.4.26

    Labcorp - 6.4.26

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    6.4.26

    DM Covid-19 Test - laboratorytesting - Updated August 2026

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