Honest Review of Our Experience at 131 Cypress Point Drive, Charles Town, WV…read moreDate of Move-In: February 1, 2025 Date of Move-Out: Mid September Status: Currently pursuing legal action Monthly Rent Paid: $2,550 (now listed at $3,075) Please Read Every Review Before Signing a Lease If you're considering renting from this company, I urge you to read every single review--especially those written by actual tenants. Most 5-star ratings come from property owners or contractors hired to perform repairs at minimal cost. Renters tell a very different story. My husband and I moved into 131 Cypress Point Drive on February 1, 2025. By the end of that first week, we were already ready to leave. What followed was a deeply distressing experience filled with dishonesty, neglect, and emotional strain. We are not exaggerating. We are currently in court seeking accountability for what this company put us through. What You Need to Know - Security Deposits: The most consistent complaint from renters is that they never receive their security deposit back. We are among them. - Dishonesty: We were repeatedly misled by staff, especially Laura and Tina. Promises were broken, and concerns were dismissed. - Walkthrough Advice: Before signing anything, inspect every drawer, closet, wall, and floor. Take detailed photos during your move-in walkthrough. Document everything. - Lease Review: Read every word of the lease. Ask questions. Don't assume anything will be handled fairly or transparently. Rent Increases Without Justification When we moved in, we were paying $2,550 per month. The family before us paid $1,900. The tenants before them paid $1,700. Now, the company is asking $3,075 for the same property. This pattern of steep, unjustified rent hikes is alarming--especially given the condition of the home and the lack of responsiveness to tenant concerns. The house simply does not warrant this price. It's not an upgrade--it's exploitation. Photo & Documented Evidence We've attached a PDF titled "ALL PICTURES OF INSIDE HOUSE Move In Day 02012025" that includes: - Basement flooding and mold due to a clogged sump pump--reported but ignored. - Kitchen damage including broken drawers, rotting cabinets, and an uncleaned oven. - Master bathroom mold and rot around the shower door and base. - Bedroom walls in poor condition, unpainted and visibly dirty. - Living room ceiling leaks and patchwork caused by unresolved plumbing issues. - Clogged gutters leading to water pouring into the garage. - Bugs on windowsills, dirty carpets, and makeshift tile repairs. - Utility bills and maintenance cancellations that show neglect and lack of accountability. These photos and notes were taken on move-in day and throughout our tenancy. They speak for themselves. Emotional Impact We've had doors slammed in our faces simply because of our association with this property and its representatives--especially Patrick Blood. The emotional toll has been immense. It feels like a blessing to be out of that environment, but the damage remains. Final Words of Caution Please be careful. We are not joking. We are trying to prevent others from going through what we did. If you're considering this property, do your homework. Protect yourself. And if you've experienced something similar, know that you're not alone. Let me know if you'd like a condensed version for Google Reviews or a social media post. I can also help you write a brief caption to accompany the PDF when you upload it.

If I could give one star I would. I am devastated to leave the property I lived in for 3 years. A…read moreyear in, Blackwell took over the property management. Not only did they raise my rent over 400$ from my original rent; they took forever with repairs and eventually I felt unsafe living there due to how incredibly uncaring and literally offensive their office staff is. Poison Ivy literally blooming in the yard, a leaky kitchen sink that took 3 weeks to fix and caused damage for the property owner They made horrible comments when my Dad died, and about his blindness while he was alive. We were on a fixed income and with their hidden fees; I cannot and will not support their incompetence anymore I am in a place with no AC now, and like half a window, and I'm just so glad I'm no longer in an abusive relationship with this company. I adored my old place. DO NOT TRUST THIS OFFICE WITH YOUR PROPERTY MANAGEMENT NEEDS.

Kristin Higy was a great help as a first time home buyer. It can be a challenge finding trust…read moreworthy people.

We had an incredible experience working with Bill Dixon! From start to finish, he helped us find…read morethe right home for us, schedule a showing, submit a strong offer, and close-all within just two weeks. His responsiveness, knowledge, and dedication truly made what could have been a stressful process feel smooth and manageable. Bill is well connected and was able to refer competent people throughout the process, which made a huge difference in keeping everything on track and efficient. Bill and his referrals whom we worked with all responded quickly and outside of business hours. We're so grateful for his guidance every step of the way. We would highly recommend Bill Dixon at Dandridge Realty Group to anyone looking to buy a home!

I've rented from Blackwell for several years and each year they raise the rent while refusing to…read moremake needed repairs to the home. For example, several maintenance requests (that Blackwell verbally agreed to fix nearly three months ago) have been sitting in the online maintenance system with no action or response. The agents I have dealt with are nice in person and make lots of promises to do better, but as soon as I have signed renewal/lease paperwork each year they become downright hostile at times. Perhaps the real estate sales portion of the corporation is different, but the rental management side certainly isn't the small-town hospitality Blackwell tries to market.

From the owner: Any real estate agency can claim to have great customer service. Our team at Blackwell Realty…read moreexemplifies it. We are active participants in the next phase of your life - helping you buy, sell, move, or manage your investment, so you can get back to enjoying life. Our clients are priority, and it shows.

I was lucky to get Mark Zeigler to be our realtor on a dream property inn WV. He was always on the…read moreball and made sure the process moved along. We were able to move quickly to our closing next week. From showing the properties to guiding us through the process it was smooth and easy. Highly recommend Mark and Butch Real Estate Group.

If only I could leave zero stars, I would. Since when does the word "no" lead to harassment and…read morebullying and that is okay? I went through Zillow to inquire about a home and was contacted about making an appointment. I had to cancel because I had too much going on and I explained that to the agent and she understood. Then I get an additional call today from Zach asking why. He confirmed he spoke to Savannah but yet needed more information. Said I reached out to them, costs them money through Zillow, etc. He ended the call by telling me not to use Zillow anymore. Really!? Did you expect to bully and harass me into seeing homes?! No means "no"! I don't owe you anything more than that. Update: Tyler Burch took the time to contact me and we had a great conversation. I truly appreciate his taking the time to discuss what occurred.

We were so lucky to have Natasha from the Kable Realty Team as our Real Estate Agent in our recent…read morepurchase of our home in Harper's Ferry.  She not only was a great professional but gave us undivided attention to all our inquiries sometimes even at times during her off duty hours.  She consistently provided us with sound advice in reference to the purchase and constantly engaged with the listing agent to ensure we were heard and discrepancies were quickly addressed and resolved.  I can honestly said that Natasha's solid work ethic, vibrant and friendly personality were a significant contributor to the ease of purchasing a home in West Virginia.  I strongly recommend Natasha to anyone seeking Real Estate assistance.

I've both bought and sold a home with Kable Team Realty, and I will continue to use them for my…read morefuture real estate needs. They are top notch with their professionalism, are very responsive and made sure I was informed every step of the way. They treated each of my transactions as their own, and that's a rare quality these days.

Very good company! The broker is very knowledgeable and down to earth. He takes his duties to his…read moreclients and agent development very serious. They make community involvement one of their top priorities. EXIT has a unique approach to giving back through a program they developed. Reach out to one of their agents today. You'll be glad you did!