I met with three others besides Felipe, and he stood out by far. He's a great guy--honest and…read moretransparent--never trying to sell me more than I needed. In fact, he even recommended cost-effective options. I ended up waterproofing the entire perimeter of the basement, with Alex managing the project. The team was friendly, hardworking, and respectful of the property. They not only cleaned up after themselves but actually left the basement cleaner than they found it, going above and beyond. Throughout the process, they were communicative and easy to work with. As I told Felipe before he left today, "I hope I never need to see you again, but if I ever have a basement issue, you'll be the only one I call or recommend."

After receiving two quotes on dry-proofing our crawl space (one pricey, the other a fortune), Joe…read morefrom All Dry came out and evaluated our crawl space, with a very honest opinion that was significantly less costly. We really appreciate that he did not try to upsell us and gave us the facts. Thank you!

Had a great experience with Junior and his team today. As a new home owner, I wanted peace of mind…read morethat my chimney was working right before I used it over the holidays. They went above and beyond to explain everything to me and even bought & cut up wood to have on hand. Highly recommend!

Excellent work on my chimney which was in bad shape. Professional, diligent and meticulous.read more

I requested the owner to come back as what they did in our basement did not solve the problem. I…read morethen emailed explaining how what he said we needed was incorrect and we wasted 1800 dollars. The owner offered to call and never did. He left it unresolved.

I had leaks in my basement. Owner Mr Robert Balesano "repaired" and guaranteed it in July 2023. Now…read moreleaking again at bottom of wall - he sealed wall and water just finds another path. Came to look at it said it is a new problem and will get back and despite attempts he never did. Terrible do not use him

Roberto responded quickly to my request for service and gave a reasonable estimate. He arrived on…read moretime, diagnosed the problem and did a great job for us. We found him to be very professional and congenial, and will call him again next time.

I requested a sump pump and two rain water drains be buried, all in the same area (poor design to…read morestart, but anyway...). Roberto was flexible to come out to quote the project. The price was very competitive for the work it required. And the pump doesn't run nearly as much since the water now runs far from the basement. Many thanks!

RealDry's website states they service all of Massachusetts and address both crawlspaces and…read morebasements, so I reached out via their website contact form about the wet crawlspace in my western massachusetts property, and included its address. I received an email response from owner Curt, "You are currently out of our service area. You can try XYZ Company". His email signature's phone number had a 617 area code (Boston) and my property is in western MA, so I wondered if my query had been inadvertently sent to a Boston-area office. The site listed a different phone number for western MA, so I called it. I asked the man who answered if they serviced my western massachusetts town, and he said, "are you that lady with the crawlspace? Yeah, we don't do crawlspaces, and I have alot of work." I said thank you, wished him a good day and hung up. So, while I'm disappointed I won't get to work with RealDry, as I thought they had the expertise I needed, I'm annoyed to be lied to by the owner TWICE - first about the company's service area via email, and a second time, after he revealed he'd lied about the service area when I called their office close to my property and then additionally told me the company doesn't work on crawlspaces even though they prominently list crawlspaces on their website's homepage. If you're too busy, or don't want to consider the job for some other reason, just say you're too busy from the get-go. Don't lie - and don't lie repeatedly. It informs others that you're dishonest. The recommended "XYX company" was more than happy to come out and see the wet crawlspace RealDry was too self-important to bother with.

Every once in a while you come by exceptional work…read more We have had issues with water pooling and some flooding in our home for some time. We tried everything. We have an internal sump and an external sump pit as we live "on" the Quabbin. We'd always sought to mitigate by backups and alarms, etc. but Steve brought a new perspective to the table. Keep it simple and direct. Change your pumps within a cadence. Steve COULD have sold me on a french drain around the interior of the basement, but instead was able to determine that one of the perimeter walls just need to connect to the drainage, and that the drainage itself needed to be altered. So, for a fair and very small fractio of the cost of a french drain, Steve was able to jackhammer part of the floor to determine the issue. there wasn't rock under the basement! With updating the flow of the rainwater from that side of the basement, Steve solved the issue. Steve is direct and to the point. He's not going to waste your time. He is an expert with not only a strong skill set and many years of experience, but an inherent understanding of how to approach the customer conversation. There is significant value, both tangible and intangible, in this. I will be working with Steve on any water issues in the future...though I don't expect any, and I can't recommend him and his team enough. Feel free to reach out to me if you have any questions. Thank you Steve and team.