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    DMS Custom

    2.3 (4 reviews)
    Closed 8:00 am - 4:30 pm

    Services - DMS Custom

    Countertop installation

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    Kitchen & Bath Ideas - Arlington Cherry, Harvest Kitchen

    Kitchen & Bath Ideas

    (3 reviews)

    Excellent customer service! So, because of Covid, in the beginning it was a little tricky to try to…read moreget someone to get a hold of me and it took a couple of days. But after that little hiccup, it was smooth sailing the whole way. I am in the process of having my basement finished and went to a couple different places to get quotes. In the course of conversation I learned that this is who the builder used to put in the original cabinets. After speaking to Dave Lang on the phone, he was able to send me the original blueprints since they already had them on file. I made changes on those blueprints because the dimensions were different, but I sent that back to him, he used his expertise to make the changes, with a few excellent recommendations, and sent it back to me for review. These cabinets were more expensive than the other places I had received quotes from, but after the way he handled this initial interaction I was very impressed and decided to pay the extra. On the day my contractor was here to install the cabinets we discovered that the shelf was missing. Dave, once again, to the rescue. The shelf was delivered to my house within two hours of me contacting him and telling him it was missing. Excellent customer servicefrom sales. Taking off a star simply because they were difficult to get a hold of it first and it was also difficult to get a hold of the warehouse to schedule delivery. I suspect this is related to Covid and not having someone to answer the phones. I said it in the beginning and I'm saying it at the end. Excellent customer service. I would absolutely recommend them!

    I wish I could put a 0 Star rating on here. Chris Geiger was working with me on getting estimates…read moreand ideas on how to remodel my kitchen. We met him at the showroom off of Powers and spent a good hour there going over plans and making decisions on cabinetry, etc. The following week he came to my house to measure and make notes, he then said he would work up plans and an estimate and get back within a week. Despite several emails and calls...he never returned my calls or ever wrote back....just flat out ignored me. Don't do business with this company. They will waste your time. I can't imagine if they actually did a job...what a nightmare that would have been.

    Planet Granite

    Planet Granite

    (33 reviews)

    Easy to work with, Planet Granite has exceeded our expectations. From appointments being kept right…read moreon time, the excellent customer service and beautiful installation, we will recommend you to all of our friends. Erin was easy to work with and really helped when it came to choosing. John and Steve were right on time and did a wonderful job with our install. Thanks!

    So.. We decided it was time to put new granite in our house. We've used Planet Granite in our…read moreprevious house and we're very satisfied. My wife an I went to the business and asked to see some granite options. We basically new the color and pattern we were looking for. They assigned us Shauna Sauer. She was pretty attentive to our needs, took notes and sent on our way with a couple of samples. We went back the following Saturday to look at the whole slabs again and maybe some other choices. We never seen Shauna again. This time they assigned us Reese Hunt. He was equally attentive and helpful that day. With both Shauna and Reese my wife and I repeated that we both wanted to be involved in picking out the slabs, so we could be comfortable with the colors and grains.So far so good. This is where things go south. I called Reese the following Monday to get things moving because we made our selection. He didn't call me back until Tuesday afternoon. I was out but called him as soon as seen the message. Once again crickets. Then on Wednesday afternoon I called and asked to speak to the manager, sales manager, someone... The receptionist said she gave a message to the sales manager. Bingo, within minutes Reese called me back. I told our selection and I'd like to get a template done, he said they would be in touch. Once again crickets. A few days later I get an appointed with the guy doing the template. Very professional, very courteous and completed the template quickly with was nice as I was having new flooring put in. He said they'd be in touch the schedule the install. A few days pass and I get a call that the Install can be don the following week and we could come in the store in 2 days to work on the template layout on the slabs. We come in on that Thursday, stand around for 20 minutes until the layout guy, I can't remember his name comes an gets us. We go to his computer and he starts lining up the virtual templates on 2 pictures of slabs loading in his software. We stopped him and said we're not to this point yet as we haven't even picked out the slabs yet. He said, sure you did and here's the pictures. We both said I don't who picked those but they were not us. He got a little irritated, and went to get Reece. Reece knew we were waiting at this guys desk, but proceeded to complete a 20-25 minute phone call. When he came over and we explained the issue, he go combative and insisted that all the slabs were the same. I said I didn't care because we repeatedly indicated WE wanted to pick the slabs not have them picked for us. He then calmed down and said he misunderstood us. Misunderstood this statement "My wife and I want to come in and pick the slabs ourself" It was spoken in English. Any we decided to see what the layout guy could do. He was prenominal. 5 Stars for him. The installers, Gabe and Keion did a fantastic job. great seam work. Great work mounting the sink. Awesome job with the demo, not damaging anything. 5 stars for them. Combine 3 stars for MIA Shauna, and 1 star(being generous) for Reece, its' a 3 star review. I think they are a little pricy, but most of there team is great and they have great products.

    DMS Custom - countertopinstall - Updated June 2026

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