Personally I had an excellent customer service experience at the DMV. I got there read the clearly labeled board to scan and sign in and wait for the number to be called. I verified with the security officer Gilbert was calm, professional and gave clear confirmation of the process. It was a tad confusing because I was applying for a minor to have a real id and the online document center wouldn't allow me to submit the forms required for whatever reason. Gilbert kindly assisted me so I could verify properly prepared once I got to the window for service. The system was easy to understand. You are texted a number, the number shows up on a screen in the DMV when you are called and it is called overhead. Viewing the text allows you to see your place in line correspond to the letter being called. There are multiple windows serving corresponding letters. At the service counter our transaction was fast because the application had been completed and submitted online. I handed over the appropriate documentation that I knew I needed including birth certificate, social security, two letters showing proof of address for the minor, and my drivers license to sign the forms required at the DMV. The gentleman serving us was also professional l, quick and to the point. He quickly verified and scanned all info, her fees were paid and she took her picture walking out with a paper copy in hand, being told to track it and how and when the id should arrive! My only complaint which is NOT customer service related is about the restroom. I was sitting approximately 30 feet from the restroom, every time the door opened a horrific smell filled the lobby. The smell was beyond restroom smell.. this was like maybe a city issue under with sewage pipes. I can't pretend to know what it was, I just know it made my stomach upset each time. read more

DMV - Departments of Motor Vehicles Near Me - Madera, California

I am sharing my experience with the Madera DMV in the hope that someone at a higher level who genuinely cares about customer service and accountability will take notice and address the issues at this location. I understand that DMV employees deal with all types of customers every day--people with language barriers, frustrated customers, and those who are respectful and patient. I recognize that isn't an easy job. However, that should not excuse poor customer service, inconsistent information, or a lack of proper employee training. My son and I first visited the Madera DMV to replace his learner's permit after it had expired. We assumed the process would be straightforward since all of his information was already in the DMV system. We were wrong. On our first visit, we were told we needed proof of residency. On our second visit, after bringing the requested documents, we were told we also needed proof that he had completed his online driver's education. On our third visit, after obtaining that documentation, we were then told we needed his birth certificate. After making multiple trips and waiting anywhere from one to three hours each time, we politely asked if there was a checklist of everything required so we could avoid having to return again. It seemed like every visit resulted in a new requirement that could have easily been communicated from the beginning. At that point, because my son was getting close to turning 18, we decided to forget about the permit and simply apply for a California ID card instead. We paid the $40 fee and received the ID, only to discover that both his height and weight were incorrect. We returned to the DMV to have the mistake corrected. Instead of acknowledging the error, we were told that "the DMV never makes mistakes" and that we would have to pay another $40 for a replacement card. Reluctantly, we paid the fee because we wanted an accurate ID. When the replacement arrived, it still contained the exact same incorrect height and weight. At that point, enough was enough. We contacted the DMV manager because this level of incompetence and lack of accountability is unacceptable. If businesses in the private sector operated this way--requiring customers to make repeated trips, providing inconsistent information, charging additional fees to correct mistakes, and refusing to take responsibility--they simply wouldn't stay in business. My purpose in sharing this isn't to attack every employee at the Madera DMV. There were a few individuals who were courteous and informative, and I appreciate them. Unfortunately, they were the exception rather than the rule. I hope someone within DMV leadership takes a serious look at what is happening at this office. Employees need consistent training so customers receive accurate information the first time. Equally important, customer service should matter. People shouldn't be made to feel like they're an inconvenience when they're simply trying to complete a required government process. The hours my son and I spent waiting, the repeated trips, the inconsistent information, and the refusal to acknowledge obvious mistakes made what should have been a simple transaction an incredibly frustrating experience. The public deserves better, and so do the employees who strive to do their jobs well. I sincerely hope this feedback leads to meaningful improvements at the Madera DMV. read more

Usually the Madera DMV is more reasonable than the other local offices, today however they lived up to the negative images people share.The lady@the "Information" desk only wanted to ask people if they had a number then either tell them to scan the QR code & go sit, or go sit & wait until the number is called. She did not show a helpful attitude or seem to want to do more than tell people to go sit & wait with no questions! It was difficult getting her to even answer 2 or 3 short questions that would save the staff or myself all that wait time by addressing the couple of clarifying questions I had(the website did not have the info which is why I took the time to come in). Please Treat people like you'd like to be treated! Fresno AAA dmv services was friendly, fast, & helpful-they acted like they were happy for my business , imagine that!! read more

On 2/26 I went in very long wait and when I ask the representative to help me to do a change of address. Because I had already done it twice. She didn't want to she said I had to do it on line. I don't trust online. I feel she is getting paid for nothing. Many of us don't know how to use computers. At my old age I already have it difficult. Many reps are with angry bad bases.Are very rude and unprofessional. read more

My first real smooth visit to the DMV. I chose this office because of how quickly I could get an appointment to renew my driver's license. I was never originally notified by the DMV that my CDL was expiring soon. Since it was past 60 days, I was not eligible for online renewal. I had to come into the DMV. Clovis and Fresno appointments were not available for another month out and there was no way I have the patience to do a non-appointment walk-in at those locations. Luckily Madera had an opening for an appointment just 3 days later. So I arrived to my appointment 10 min early. They checked me in right away and the wait for my number to be called was about 15 minutes. Not too shabby. The clerk that originally checked me in was nice and friendly. The actual person window #5 that processed my paperwork was also very nice. The photo guy could use some customer skills training. He was very "matter of fact" and couldn't even bother to greet me "hello" or anything. But I am not going to let him knock down this review because everything else was great about it. My total time from arrival to finish was about 25 min. Which is honestly pretty fast for the DMV. This is going to be my new DMV facility. read more

I had to renew my DL and decided on this location. The last time I came here, it was crowded but went smoothly thanks to a kind and helpful employee. This time around was crowded and the employees were kind, although they did seem a little rushed, understandable. It took me a total of 2 hours going to 3 different stations. Not bad I suppose. All in all, it was an okay experience! read more

My parents when to renew license and had a horrible experience with all the workers. Had them back and forth. With horrible attitude.

DMV clerk was very rude. I'm 17 trying to take my written test and when I asked what I needed exactly to take my test, she laughed at me. I wasn't aware federal employees can be so condescending. This is already the 3rd time we come and every time we come, I need a new form. They don't explain anything to me and just tell me I can't take it and that's it. So unorganized and rude. read more

Customer service was horrible the workers act like they never want to work or help someone out not professional at all...they act like they are always irritated with a stick up there ass...just throw the whole dmv away read more

The service was atrocious. It was loud, dirty, messy, and unorganized. The personnel had no bedside manners, either! To think that my tax dollars are being wasted on these fools. You would think that they would at least ACT like they had some sort of decency. 0 stars! Avoid at all costs. read more

A one star rating is more than deserved to say the least. The customer service is HORRIBLE, extremely unprofessional. There is a man who works at the window who is awful with customers. The wait times are crazy. There are about 6 employees standing around, with 1 window open, and a full line. No acknowledgement is given whatsoever. Maybe DMV should consider hiring people with personable skills, not complete douche bags. So disappointed. read more

I'd Rather Dig Up Concrete before coming to the DMV for anything. However, the Madera DMV I have to say was so pleasant! I came in to pick up my customized license plate frames as I got a letter in the mail to report to the location I chose my plates to be sent to which was the Madera DMV as I am in Madera 6 out of 7 days like all day and conveniently I do my errands at Lunch. I was so worried that an hour would not be enough but it was plenty. Parking was horrible but I had worse living in LA so this was kinda a breeze but annoying. Once I found parking I entered and waiting in line for about 3-4 minutes as 3 people where a head of me. I informed the DMV employee my purpose of coming to the DMV which was so simples and she gave me a orange slip and infomercial me to go to a window to be seen immediate but there was a small line which was fine. I waited about 15 minutes and I got my customized license plate frames. I was totes Mc Goats excited!!The DMV employee was so happy I was happy which they probably don't get that every day. Anywho I was surprised I still had about 30 minutes left of my lunch in which I felt accomplishment. Staff was friendly and nice. I have no complaints. Love this dmv!! read more

Employees here are so rude and not helpful. I'm from Madera but would rather drive to Fresno.!

I went today 11/14 to renew my license. It was a busy especially for only being open for 30 minutes. I had an appt and took the test online. I talked to 3 people while I was there. The 1st two were all business, no smile, no how are you today, nothing. Quick smart ass answers to anything I asked. The last lady who took my photo was a pleasure. She smiled and talked to you like a human. I was watching her before I came up and she was the same with everyone. She even appeared to joke around with a few people. It was obvious she enjoyed her job. DMV and most businesses should have more people like that working or them. read more

Honestly, you have to use the DMV. Everyone does. The chances of having a passable experience at this forced labor camp are low. There's a change of guard at about 3:45 and what was already a long wait becomes interminable for several reasons including being given poor or incorrect directions. Come back to this window and we'll take care of you does not work. Here I am at an empty window. I have been assured that help is coming but what I'm getting is sick from the smell of cigarette breaks. And all I need is help because my issues DL was lost en route. No help forthcoming. Still waiting. About to lose interest. Lots of people drive without a license. read more

-Bad costumer service - employee was guessing with what i was going to pay for my transaction fees for my vehicle the employee told me it was going to be $397 to take my car out of NONOP. I told him i was going to hold up because i didnt think that sounded right. Next day i decided to try fresno dmv. Long story short i only payed $180 for the same thing getting my car out of NONOP This made me very mad that the employees at madera dmv was guessing with my hard earned money and didnt care !! -Rude -Treat people like they are doing something wrong when asking a question or even been there! -Lazy.... employees have literally complained to costumers for bringing to much work -Bad! Experience i rather DRIVE 30 mins TO fresno to do my dmv stuff when i need too I hope more people will speak up about this bad experience and maybe the higher up will do something about this because it ridiculous!! This people are payed by the public with our tax money I dont write reviews but i just felt like i had to on this one read more

DMV Madera don't deserve any star Horrible customer service people working there are unhappy. They didn't even bother helping with any of my questions and they talked inside the podium while people are outside waiting for hours. After I spent half of my day with unresolved questions and necessities, so MAD. :( I went to Merced DMV and they helped me with many of my questions and resolved everything in less than 2 hours at the building read more

This DMV Deserves negative stars . The customer service is horrible . You try to ask a simple question and they give you an attitude and don't answer your question . Come on, that's why they are there to assist the public . They say Crap falls from the top, so that talks a lot about management and how she/he runs things in that office . Long story short , I started to go to los baños (and I live in madera) because I get out of loa baños DMV on time and the staff there is friendly and helpful . Now I rather drive an hour get help and be home by 1pm , than go to madera DMV be there at 8am and don't get help to 3pm . TRUE STORY read more

Some older guy at window 7 was rude as hell. We asked him a question we didn't understand and he counted on his fucking fingers like we were idiots. And still didn't explain the answer to what we were asking. Every time we come in he has been rude. And I've been coming to this location 3+ years. And every time we get stuck seeing him for drivers license and pictures he is a jerk. Next time someone asks a question maybe take the time to explain it not be a jerk. If you don't like your job then quit ! I've worked with customers for years and you do not act like that! read more

I was here before 7am on a Friday, we got right in and my daughter took her permit test. Great service and staff. If your here early there is no wait. read more

Horrible, rude service. Arrived at the window for a drive test 5 minutes after my scheduled time, due to a line, and was told I could not take the test. I was told I would have to reschedule the test, or go on standby, which the lady indicated would be difficult. This is unfortunately, par for the course for DMV's in California. read more

i literally would rather drive to fresno , then to ever come back again, horrible speed of knocking out customers, takes hours jus to get a seen even thought it was very slow read more

In and out within 15 minutes without an appointment. I dont leave reviews, I just have this app to read reviews when traveling. They drastically exceeded my expectations. read more

There is a line for everything and everything is chaos... more then usual. Yet, I am sure the goal with the new laws and going digital theu are trying to make it better and be more efficient. For now I hve waited almost 2 hours and hve 8 number ahead of me. read more

Worst DMV every staff person here is rude no type of customer service or proper manner of speaking to people avoid coming here even with a appointment read more

I have to say this is the best DMV that I have been to. Donna was outstanding, she was very helpful and even though she had to process my application twice due to a computer glitch, she was very professional and it was a breeze after she resolved the problem. read more

I have always had a horrible experience at the DMV, but as of today the Madera location changed my mind. Connie helped me with a smile On her face the whole time. We need more Connie's on this planet lol. Also I would definitely recommend to invest in a bigger building. read more

Worst DMV ever. I arrived For my scheduled appointment, was directed by a DMV employees to the WRONG line and when I, MYSELF figured out I needed to be in another was was given the NASTIEST attitude. These people's jobs are to SERVICE the community! If you don't like your job, FIND ANOTHER. You don't need to ruin other people's days and positive energy just because you're unhappy with your own! read more

Never thought I would be reviewing the DMV, especially in a good light, but here goes! Recently had to go here to renew an I.D. that had expired so that I could fly for a trip. I had been putting it off for some time-- especially after knowing my typical wait time at my local DMV in West Hollywood was always over an hour+ long. With much hesitation and dread, I made my appt. here while visiting family. To my surprise, although the place was crowded as can be, I was out within 15 minutes from start to finish. The employees were actually polite-- something often unheard of with the DMV, which was a major plus! There was no hassle or attitude. Employees took the time to actually answer accompanying questions I had, without seeming irritated or rude. Very much appreciated. While I can say it wasn't exactly a "fun" trip, as matters of this kind, never are, it was seamlessly easy and quick. It only took me a little over a week to receive my I.D. renewal as well... Which never seems to be the case in LA where I have literally had to wait over a month to receive even an acknowledgement of processing at times for various matters! read more

People make an appointment! ! Your in and out within 30 minutes. ..the staff are very helpful and friendly

I always go here to do my DMV business crap but today I took my son to do his behind the wheel test and I never have anything bad to say about this office but today we had 2 of the employees that were rude one was rude to my son and I and the other was rude to a man who did not speak English and he was a older man. This lady was so rude that she ended up hitting his face with the eye machine to take the written test when they are illiterate. and the lady who was rude to us like if it was our fault that she was a slow. My sons appointment was at 10:30 am we got there at 10:15am she had 15 min to register us. and she signed us in as late she was the late one that needs to practice typing so she can get fast. other then that it is always good. read more