Wow I came for a Real ID renewal no appointment but did do my application online before hand. I was in and out (which I timed) in 18mins total! Fastest out of 5 different ones I been to before. Yes I came on a Wednesday arrived at 3:50ish and it was not packed. I was called within 6min of requesting to be in line by the QR code in the entrance. The woman on window 8 was actually nice I say "actually" because they have a bad rep of not being the nicest. Was quick and helpful. I took my picture right after and left lol. I know it's quick because they only do ID/DL renewal but still great experience! read more

DMV Office - Hollywood - Inside - Departments of Motor Vehicles Near Me - Los Angeles, California

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Dmv's are never fun to be at and its been a while since I've last been to one. So with the new way to "get in line" online was amazing. Before i headed over I added myself to the list and when I arrived only waiting about 5 more minutes until my number was called. I had the pleasure of working with Dinora (i think thats how you spell her name-window 3) and she was patient and helpful the whole time. Didn't write me off when my address documents showed different city names cause my zip code comes up hollywood and los angeles. She let me get another document and got it printed out. Appreciate the kindness and patience she had. read more

The Hollywood DMV is not where you expect to feel a rush of victory (like at all) but somehow, that's exactly what happened. I booked my appointment online, walked in on a Monday morning (traditionally the DMV's version of rush hour), and braced for bureaucratic purgatory. Long weekend and i'm bracing myself or maybe I just have insane luck at these things (2nd review of a dmv -- santa monica) which turned out to be a easy process too. Instead, the entire operation moved with the efficiency of a pit crew at the Indy 500. Within minutes I was checked in, guided to the right window, and treated by staff who were super cheerful, helpful, and fully awake to the concept of customer service. No sighs, no eye-rolling, no mysterious lines that lead nowhere. Just competent people moving things along with surprising grace. I took my renewal test online, so all I needed were paperworks and some confirmation numbers to them. All like that - then a new photo and signed the temp license I got and I was done. Thirty-five minutes door to door. Big ups to yall!!!! read more

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Today, September 17, I visited your office and received wonderful treatment from your employees. First, I would like to recognize David, the driving test examiner. More than just a standard evaluation, his conduct was highly professional and deeply empathetic. I also have the highest praise for the the gentleman at window 19. Unfortunately, I didn't catch their name, but their customer service was absolutely outstanding. These two individuals marked the beginning and the end of my visit. Honestly, it is incredible to have this type of experience when visiting an office for official services. I truly believe they have the ability to brighten anyone's day through the passion they bring to their work and the professionalism with which they treat everyone. Thank you very much. read more

Yes, hard to believe, but I had a 5 star experience at the DMV Hollywood location. Went to get the stupid Real ID Drivers License on July 3rd without an appointment. I tried to make one in May, but all of July was already booked. So I decided to try a walk-in experience one day before a major holiday thinking it may not be so busy. I got all of my paperwork together that was required (Birth Certificate and two different types of bills with my name and address on them. I brought my SCE and Gas bills with me). I arrived shortly after they opened (8a) and it was relatively quiet. I was ushered into a room to take a quick Q&A on a computer. It took all but three minutes. I was then told to get in line near window 9 to have my documents approved. There were two lines and they were short and moving. Once my documents were approved, they texted me a number for my appointment. I only had to wait about 20 minutes before my number was announced. After arriving to my window for the in person appointment, my documents were scanned, I reviewed and approved my application, paid the fee, and off I was to the line to get my picture taken. That line was short and my picture was taken in less than 5 minutes. I autographed my name for the license and I was finished. Everyone that worked there was friendly enough. They weren't overly kind, but not rude at all. They were almost robot like. I was in-and-out in under an hour. Excellent! As I was leaving it was definitely getting busier. Going early seems to work best if you can't or don't have an appointment. read more

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Staff was patient polite not like other dmv in la. This is ware i passed my driving test.

I dreaded going to DMV for my license renewal, but it wasn't too bad. While the lines were organized, it still felt chaotic. No one seemed to know where to go. But, I got thru the lines in under an hour. Not a calm experience, but it wasn't awful. Special shout to Audra, the clerk that helped me. She was so kind & helpful. Great customer service. Thank you Audra! read more

amazing experience. i went on a monday morning without an appointment. i was able to check in via the app and wait my turn ( which was less than 5 people in line before me ) i was in and out of there within 30 min!! read more

Fast and efficient. Two employees were polite. The middle-aged, mustached and plump woman working window 5 on 11/19/25 was extremely condescending. The whole process to apply for my Real ID took less than an hour, so they do work fast. read more

I stopped at this DMV when I realizedI had some extra time for help in replacing a Driver's license and obtaining an ID card as well. Each staff member I encountered was very friendly and although they were busy, they finished with their current visitor and directed me to the tasks I would need to complete to obtain my replacement driver's license and ID card. As I was first directed to fill out forms to help me along, I had questions. Each time I had a question a staff member was always nearby helping others and myself. This DMV in Hollywood on Cole seems to be able to handle a walk-in like me as well as others who were there to take a written or driving test. Parking was quite adequate. I highly recommend this DMV. I felt welcomed and the general vibe there was very good. Not once was I made to feel that I wasn't wanted there; quite the opposite! read more

I usually go to the DMV Office located in Glendale, but since this place was closer to me, I visited this place for the first time. First, I would highly recommend making an appointment online. Once I arrived there, it wasn't very busy, but I'm still glad that I made an appointment. Once you check in, wait for your number to come up. Plenty of seats. Bring something to read in case you get bored easily. Once it's your turn, everything goes smoothly. You get directed as to where you should go next. The camara line for the Real ID had two people working the two camaras. Only bad thing is that there's no mirror which I hated, so I have NO IDEA how ugly my pic will be. Plenty of free parking. I will definitely come back to this location. read more

DMV Office - Hollywood - Departments of Motor Vehicles Near Me - Los Angeles, California

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I went in without an appointment and was out in about 3 minutes -- super fast! Everyone was really helpful and friendly. The gentleman at window 6 who helped me with my eye exam and payment was so nice, and the gentleman at window 22 who took my photo was amazing. I was nervous about taking a new picture, but he made me feel totally comfortable. Thank you both for making what could've been a stressful visit such a great experience! read more

Customer service is horrible. Like everyone is always having a bad day. Unorganized and rude.

DMV - Dreaded, maddening, and vile are words I associated with this irritating institution when I needed to renew my license and finally get a Real ID. So many friends had warned me that it took them hours. Some even had to return another day!!! I filled out everything I possibly could online, but I was informed that I had to make a personal appearance at one of their outlets. I tried to make an appointment at my usual DMV, but none were available. In fact, I couldn't make an appointment ANYWHERE nearby!!! Somehow, I stumbled on the online Get In Line feature. Of course, I couldn't get in line at my regular DMV, but I discovered the one in Hollywood wasn't too far away. Once I inputed my info, I was informed I was #46 in line. I could see on my computer that the line was moving fairly fast. Despite the text they sent me, I couldn't see my spot in line on my phone, though! By the time they reached #36 on my computer, I figured I should throw on some clothes and bring all of my required documents. When I arrived, I nabbed the last parking space in their free, enclosed lot. There were a lot of people outside of the building as well as in it, so things didn't seem promising. I had no idea where to go, so the helpful security guard explained how they would call and announce my number. On the electronic board, I could see that there were only 8 more people in front of me! Within 5 minutes, it was my turn, and the board directed me to a numbered window. An efficient woman asked for my documents, which I promptly handed over. I was surprised when she told me I had to do an eye test. I wasn't prepared at all! After my documents were returned and I forked over $45, I was told I also had to get a new photo. UGH! Hadn't planned on that, either. My first one must have been awful because they let me redo it. Then, I was sent to another room where I signed a form and was given a temporary license. All in all, I probably spent less than an hour at the DMV!!! What a miracle! Do Make a Vital appointment or at least Get In Line online. read more

DMV Office - Hollywood - Lots of lines. Lots of people. - Departments of Motor Vehicles Near Me - Los Angeles, California

I highly recommend this location. I went on a Thursday at 8:30am to renew my license and was in my car by 9am. i especially appreciated Veronica who was working at the entrance and was extremely helpful and kind. Best experience ever! read more

Everything went well an expeditiously until I got to the person who took photos for my ID . I had asked her to count to three only once so that I can keep my eyes open when she is using the flash. Can anyone believe that she refused to count to three only once and she took my picture the picture that I have to keep for the next 10 years what a personality they hired to be in customer service. The other employees were just fine and the service was pretty good before I got to this person read more

I learned not all DMV's offer full service. I needed to get my husbands drivers license. The kiosks are great but I needed to speak to someone. One DMV did registrations and change if addresses. Another did not handle drivers license. The man at the Hollywood Cole Ave location took the time to hear my problem, he went to one of the clerks, pulled up my husbands information so I could finish the process on line. He was incredibly helpful. read more

Get there by 9:30 on a weekday. I went this morning and it was a breeze. Ai was done in 30mins, maybe less. With or without an appointment the line was super short ( like 5 people!), plenty of parking and staff was friendly. By 10am the place was starting to fill up but the line was still moving fast. read more

Advice Regarding Hollywood DMV (Cole St.) If you are considering filing a complaint against a government employee at the Hollywood DMV on Cole Street, understand this from the start: your complaint will likely be ignored. Local government agencies routinely delay, deflect, or quietly close complaints without real accountability. Do not rely on the internal complaint process. Document everything--emails, phone calls, dates, times, employee names, supervisors, and case numbers. If it's not documented, it didn't happen. If your complaint involves misconduct, discrimination, or civil rights violations, expect inaction unless you escalate beyond the agency. Contacting HUD, the California Civil Rights Department (CRD), the U.S. Department of Justice, or other oversight bodies will NOT help your case. Start by seeking an advocate or nonprofit organization. If that fails, a lawyer becomes your last resort--but make sure it's one who will actually help you. Do your research and read the reviews before hiring anyone. When government refuses to act, go public. Contact media outlets like the Los Angeles Times, local newspapers, or investigative reporters. Public exposure is often the only thing that forces accountability. This is not opinion. This is how the system works. Government protects itself unless outside pressure is applied. If you want results, document everything, escalate aggressively, and bring in third parties--legal or public. Shout out to the person that works on window 21 (old black lady who wear mask)-"I hope you retired already or hopefully God will take you soon"-there is no excuse to treat people like sh!t and the supervisor who waited to escalate the situation that likes drama, your a f@cking c@nt. If you don't like your job because of the stress, then quit your job. Do not put this bad energy to your customer. Blame yourself!!! read more

Best DMV ever! I've been going to the Hollywood DMV on Cole for years and each year it seems to get better, but I doubt they could possibly top today. From the woman with the big smile who signed me in 20 minutes early (no one else in the appointment or non-appointment line!) To the cheerful woman at Window One who patiently went through all the many DMV emails I brought with me and gave me the eye test. To the man who alleviated my fears over what the driver's license photo would look like. To the Officer who helped me center my finger on the reluctant little fingerprint pad and then directed me to the man with the reassuring smile who punched out my old license and stamped my new temporary one and sent me on my way. I was out of there in no time at all with a smile on my face, too. read more

This is going to sound insane, but I really enjoyed coming to this DMV. Not only was CANDY very kind and very helpful but she made being there so much better. I know when you think DMV it's horror but this is the total opposite. This is the Disneyland of DMV's I did have an appointment. I used the link to check in 10 minutes prior to my appointment. Literally two minutes later I was called up CANDY assisted me she was very quick, very informative and extremely sweet, the best DMV experience of my life. read more

Easy to get my Real ID. I did everything online. Took the test which was easy, uploaded pictures of my documents, made the payment and got my code. I didn't make an appointment because they were booked 6 weeks in advance. I arrived at the Cole Ave DMV around 8:15 AM and there were about 25 people on line on the sidewalk waiting. I went to the person near the door and showed him my code and he told me to go right in, no waiting outside. Inside I was on a line with about 15-20 people checking in. This took about 15 minutes and they gave me a number. I went to the waiting area and sat down. It took about 20-25 minutes before they called my number. Then I went to a window, took the eye test which took about 20 seconds. Then I went to get my picture taken. After that I went to another room and was given a printout of Real ID interim papers. Total time at the DMV: about 45 minutes. They were well organized and efficient. My Real ID came in the mail 2 weeks later. read more

So quick! I went to renew license and get it upgraded to real ID. I had an appointment and was in and out in 20 minutes. I suggest planning ahead and making sure you have an appointment. I think Ashley helped me out and she was so kind and made feel comfortable in an otherwise daunting process for me. Thank you so much! Also don't waste time uploading documents online bring them with you and make sure you have several with your name address to be safe. read more

Walk-In: License renewal to a Real ID. We had all necessary documents with us. Pleasant. Stress-Free. Bring your patience. Some folks sniffling/coughing, so plan accordingly. *Everything done online prior to. *Couldn't schedule an appointment online, so we attempted a walk-in (Thursday at approximately 9:45am) *Plenty of parking in their clean lot. *Approximately ten people in front of us in the walk-in lane (immediately to the left after going through the front entrance) *One employee working both the walk-in and appointment lanes, but still only took us about 20 or so minutes. She was relieved by another employee when we reached the front who was pleasant to deal with. *Less than ten minutes at check-in and we got our number -- G117 and the screen showed they were already at G105. *Once you're checked in, they text you with updates in the event you want to wait in your vehicle. *About 15 minutes seated and our number was called. *It took less than 15 at the processing counter with another pleasant employee. Temp License provided. *We were then directed to the photo line. No one in line, so we spent about 5 minutes there. *Done. Real ID in about three weeks. Brunch at Sycamore Kitchen on La Brea to celebrate!! Don't forget to try their Rice Crispy Cookie read more

I came in to take my drivers license test for the second time because I have test anxiety and my brain is weird but the angel Greg behind counter 8 literally was like a heaven sent angel and he even came and checked on me at one point. I LOVE YOU GREGGGG!!!!!!!!!!!!! I swear he's the reason I felt confident enough to pass. Sweetest person ever read more

Go there at 9am.. left at 2pm. All I needed was a real ID, and was met with rude service. I'm already frustrated enough with my time here, I don't need someone giving me a harder time than I already am. This is the worst dmv I have ever been to in my entire life read more

Wait times were shorter than expected! Service clerks were courteous and efficient. Atmosphere was relaxed and lacked that pressured feeling, read more

Fast service! Spoke with Greg multiple times and he breaks any negative stereotypes you may have about the dmv. He was so lovely and personable! read more

VETERANS headed to the DMV-- this review is specifically for you. Unlike other states, California has decided to make getting the "Veteran" designation on your REAL ID unnecessarily complicated. The process right now is that you have to find a County Veteran Service Office (whatever the HELL that is?) to get a Veteran Status Verification Form (VSD-001) and then bring that form to the DMV. Why do I need to do all of this when my military ID card is sitting in my wallet?? A military ID that is sufficient to get me on to bases?? My guess is that the staff at the DMV don't want to be bothered with understanding military identification cards. They refused to look at it today. So I couldn't get the Vet designation that I earned because of BUREAUCRACY. I just sent a letter to Steve Gordon, the head of the DMV. Furthermore, when I did the application for the REAL-ID on the DMV.gov website, at NO POINT did it prompt me with: "Hey, in order to get Veteran designation, you need to go fill out this OTHER form." Sidebar -- that DMV website is glitchy AF. Needless to say, that when I went to the Hollywood DMV this morning, I did not have this random VSD-001 form. The California government in general should be trying to make life easier, not more challenging for Veterans. Between this and California TAXING military retirement pay, there is no reason for a Veteran to remain a California resident. I surely won't be. I walked in at 8:30am and wait times weren't bad so one star for that. But I subtracted a star for the noisy and chaotic area where they make you take the written test STANDING UP. Thank goodness I was in multiple wars and have the ability to focus during bedlam. read more

The staff is truly They go above and beyond .I had one of those situations. They took care of it. Truly, it was a very complicated situation that involved with the tax franchise, which they took care of it, which I was really happy, so only paid a certain amount of money, which was not the amount I was expecting, which is much better than what I would've been expecting. Lol. read more

DMV Office - Hollywood - Departments of Motor Vehicles Near Me - Los Angeles, California

No one likes going to the DMV but everyone here was polite and helpful. I didn't have an appointment and everything still moved pretty quickly. I only had to leave to get additional documents once so that's a win. Really impressed by this team. read more

The operations at this DMV makes no sense. At certain times, you are able to save a seat online. But at other times, you aren't and have to physically come in here. You first line up to be seen (in my case, just to be told to go to the application line). After finishing my application and getting my 8 digit number, you have to go BACK into the original line to be given a F/G-#. So you're waiting in twice the lines but for only one reason. I don't think the wait time on the DMV website is accurate for this reason. When I had questions about the application form, the representative was very short with me. Overall, 0 stars. read more

I went to renew my Real ID. I brought all the necessary legal documents approved by the state, which were the same documents the DMV had requested from me a month ago. However, they suddenly said their internal regulations had changed. I couldn't renew my Real ID, and I didn't receive proper documentation or explanation. They said I couldn't renew my Real ID with my I-797 form, nor could I even switch to a regular driver's license. Then why did they allow me to get a Real ID in the first place? The supervisor just sat there, and the employee yelled at me and threw the documents on the table. At the very least, the supervisor should have provided a proper explanation. They were terrible supervisors and employees. read more

Idk if all these reviews are paid or wha but there are a lot of mean people with an attitude at this Dmv and they're all chunguses we were in line for behind the wheel test appt at 3:20 arrived at 3:10 the line took 12 minutes by the time the lady had us she said we were late and couldnt go lol crazy anyways so we scheduled for next week and the lady we get is as mean and snarky and rude with of course an attitude thought this was a professional establishment with adults but apparently the workers are a bunch of snobby white kids in adult costumes have fun here especially if youre young and tryna get ur license they will eat you alive cs thats all they do read more

MAKE AN APPOINTMENT! I did and it was relatively smooth sailing. If you're renewing your a driver's license, complete the e-learning course on the CA DMV website and you will not have to test in person. Be prepared with your paperwork when you arrive, especially if you're getting a REAL DI. Staff was mostly friendly, definitely efficient. Good luck! read more

Surprisingly efficient...if you are prepared! Arrived at 3pm WITHOUT AN APPOINTMENT for real ID and license renewal and was finished before 4pm! Guess I lucked out! read more

Great experience here renewing ID. Already had my appointment. Was able to get my registration number and paid my renewal fee and was in and out in less than 20 minutes. read more

DMV Office - Hollywood - In dmv line - Departments of Motor Vehicles Near Me - Los Angeles, California

Worst place ever. Not mean by everyone there but there are couple of people have no ideas what they are doing or talking. They need to go back to the training stage before even work there. Especially for the Korean dude and his supervisor. If you have to go there, Hope you guys will not have those two people to do your stuff. Waste of your time. read more

Here's what you need to do: Do all the paperwork online and then make an appt. And here's key w making an appt - try to make it first avail in the morning and then get there early. I had a 9:45am appt, got there at 9:10am, and was out by 9:40. There was practically no wait! read more

I just came back from the dmv on Cole av in Hollywood, I went to renew my license, big surprise ,all it took is one hour, the place was full of people, the staff were very friendly and nice. I give them 5 read more