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    Recommended Reviews - DMV

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    Rude, abusive & bulgar worker at the DMV in Otay Mesa
    Gissella A.

    I want to send out an alert to upper management and also to the community that this lady treats people especially older people really bad.I was a witness to her yelling at two older people making them feel dumb even talking profanity in Spanish taking advantage of her position. She's very aggressive.She is not a people person she needs another job!

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    Photo of Nancy G.
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    11 years ago

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    10 years ago

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    11 years ago

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    9 years ago

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    12 years ago

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    10 years ago

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    7 years ago

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    5 years ago

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    Photo of Marvin V.
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    9 years ago

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    6 years ago

    Trash got here at 8 am didn't leave until 3 pm all I came for was a duplicate drivers liscence. Very unprofessional

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    10 years ago

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    9 years ago

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    9 years ago

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    Photo of Gladys V.
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    6 years ago

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    10 years ago

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    8 years ago

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    11 years ago

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    12 years ago

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    17 years ago

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    Photo of Henry F.
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    14 years ago

    The employees were extremely rude. I would not go to this DMV. Find another one, try to get things done online.

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    Photo of Tasi T.
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    9 years ago

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    13 years ago

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    17 years ago

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    13 years ago

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    Photo of Angelia T.
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    13 years ago

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    9 years ago

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    11 years ago

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    8 years ago

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    15 years ago

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    16 years ago

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    Photo of Seamus O.
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    17 years ago

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    9 years ago

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    8 years ago

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    13 years ago

    By far.....best dmv in San Diego....you do have to drive allmost to the border...but your in and out in a flash

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    9 years ago

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    Photo of Neil P.
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    15 years ago

    If you make an appoitment, you will be in and out in no time! I think I waited about 10-15 mins.

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    Photo of Adriana G.
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    12 years ago

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    7 years ago

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    10 years ago

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    Page 4 of 6

    DMV Reviews in Other Languages

    Ask the Community - DMV

    Is there a kiosk at this location?

    Yes, I saw one last time I was there in March

    How do i make an appointment? is there handicap parking? is san ysidro dmv better to go to than chula vista. I am unable to stand very long (20 min at most) also my sister is in a wheelchair and cannot use restrooms so we can not wait too long.

    Check the website to make the appointment. Online or call them 800-777-0133 Both locations have disabled parking. San Ysidro for some reason appears bigger and faster but honestly with an appointment either way it should go quickly. Appointments are… 

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    Review Highlights - DMV

    “But even then the line for non appointments did seem like it was going by fast.”

    Mentioned in 6 reviews

    Read more highlights

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    People searched for Departments of Motor Vehicles 133 times last month within 5 miles of this business.

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    DMV - July 11, 2024

    DMV

    2.6(538 reviews)
    15.1 mi

    The employee working at Window 12 was the only bright spot in an otherwise frustrating experience…read more I came in with a complicated licensing issue during a statewide outage, and while most people would understandably be stressed, he stayed calm, professional, patient, knowledgeable, and genuinely helpful the entire time. He treated me with respect and actually seemed interested in solving the problem instead of making customers feel like a burden. The DMV needs more employees like him. Unfortunately, two of the women at the front counter acted like helping customers was personally offensive to them. I was snapped at just for approaching the counter and immediately met with hostility for no reason. If you hate dealing with the public that much, customer service probably isn't the right job. Being stressed is one thing; being rude and dismissive to people asking for help is another. Their behavior was honestly horrifying from my point of view, as someone who has also worked customer service her entire adult life. Window 12 is the only reason this office is getting 4 stars instead of 1. He carried the entire experience.

    why are the woman here so damn rude!!?? i'm from out of town, came down for work. i realized my DL…read moreis expired so i had to get it done before i start work tonight. My Uber dropped me off in front of a ragedy old building. it obviously was the DMV but i wanted to make sure he dropped me at the correct office . so i walk up to the front and kindly ask an Older white lady if this is the correct address and she cuts me off and says GO TO THE INFORMATION DESK and ask them ! i said what? i just want to know if im at the right place she raises her voice and says GO TO THE INFORMATION DESK!! so im irate beyond measure i go to an asian lady and before i can even open my mouth she looks at me crazy with the ugliest attitude and goes " The information desk is right there " im like i just want to know if im at the correct pl_____ she cuts me off before i can even finish and points to the information desk. My God it's not my fault you people hate your job !!! FIX YA ATTITUDE and go work at mcdonald's if you don't know how to use your Customer service skills !!! thank God the indian lady at the information desk was so Kind and told me exactly where i need to be !!! thank you!!

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    DMV
    DMV - July 11, 2024

    July 11, 2024

    DMV - Worker

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    Worker

    DMV - departmentsofmotorvehicles - Updated September 2026

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