I've always had a great experience at this post office - the wait is always short and the team…read morethere is proactively helpful and responsive. I'm almost always able to find a parking spot there too

They are ONLY open till 2pm on Saturday, not 2:30 as I read here. Wasted my time going!read more

Went here for a first-time passport application and photo last Friday. Make an appointment online…read moreat UPS because they only do walk ins as soon as they open on Fridays; and those are 1st come 1st serve! Unfortunately, I'd forgotten my money order at home. Luckily, Mirian was so incredibly helpful and energetic and let me pay for the passport fee with my debit card. In total it was about $182.35; $130 for regular passport book and regular service, $15 for photos, $2.35 money order fee, and $35 for execution fee. The photo quality was superb; l looked like my usual self and wasn't washed out like some other places make you look. I was in and out within 30 minutes -- insanely good!

Had called about a missing package, very important stuff in there. What really got under my skin…read morewas how it was delivered to the "front desk/reception/mailroom" I checked all 3 & still nothing ! But better yet, it was signed for...by my name. So someone or some mailman had the audacity to sign for me using my initials, and it came from a mailman on my route near otay mesa. Be careful what you order here, the amount of time it's taking them to "investigate" is getting me worried about their honesty. I worked at the post office before, all mailman aren't so nice as they seem & it's very easy for managers to know exactly who mailed a route any day of the week, it's literally in the system & on paper.

Estelle is absolutely awesome! She totally deserves a pay raise. After the other post office…read morewouldn't let me turn my package in, she processed my package in less than a minute! The world needs more people like her

USPS is by far the worst delivery in the entire planet, they did not deliver my stuff on time and…read morethey didn't knock on my Door! They just left this on my locker and bounce ridiculous! Now i gotta pick it up, 2 days from now! And fall in line waste time and waste gas!!! DO BETTER! and stop throwing our stuff by our door!

Had to go back to send some documents via registered mail. I did it on my lunch break so I was on…read morea time crunch. Luckily I was able to find a parking space up front. I get in at 12pm and there is about 5 people in line and only 1 person helping in the front. This seems like the norm now. The line moved very slow and it seems they are pushing to use the self service section more and more now. Years ago I enjoyed coming to this post office. Always had a bunch of employees up front and the lines moved pretty fast. I don't like the upgrades at all. They got rid of more workstations up front and normally just 1 or 2 people helping. Used to remember 4-5 at all times. At least I was surprised by the cost of my envelope going out. When adding up costs I got $16 to $20 for certified and registered. When I got finished it was just $11 for both. I had to ask if she got everything added in and I guess it's cheaper to do both at the same time.

Zero zero stars for this place I'm here so disappointed at…read morethis location I'm paying for the P.O. Box with no pin# to go in to the building;this sucks Every time I come here there is an hour line to pick up I tried asking question and they get mad ,it's the same line to pick a package. It's always one person working ,somebody needs to do something about it;why one person ,we are I highly don't recommend using this place,it's sucks to live in Chula Vista .today is June 19,2026 I don't care if is games of any kind ,this doesn't mean closing the doors of post office,this is ridiculous,no reminders of what they going to do with service .

I dropped off a pre-paid labeled package at this location on Monday, May 4th at roughly 4:45PM…read more It's been a week and still - no scan - no delivery. I wish I had waited for receipt as I have done so many times before. I will never make this mistake again. A very costly error.

We have had a GREAT experience with the United Stares Postal Service in Point Loma, Chula Vista,…read moreNational City, Lemon Grove and San Diego -California- The mail carriers have always been super friendly and they go above and beyond to deliver the mail and packages even when someone enter our address a little off. The office staff when I have gone in are also very informative. We love the USPS. Good job guys!

I sell stuff online and frequently visit this post office. At the beginning I did notice that the…read moreemployees weren't the friendliest but when I started greeting them and connecting with them more, they turned out to be very nice and helpful! The lines are normally long so I wouldn't wait until closing time to come in or they will close the door on you. Overall a good experience!! USEFUL TIP : To avoid losing packages always ask for a receipt and take a picture of the stuff you are sending. There is always an option to buy insurance as well.

Worst experience ever me and my wife dropped off a package to be sent and they were very rude and…read moreunprofessional, they rush my wife and questioned her so may times about the content of the box in a rude way she had to speak to 3 diferent clerks and she had to explain to each one of them at the end we left unserting if our package will arrive to our love ones safely.

My second time here I need stamps and pick up some for my…read morefriend too Very nice and quiet here Very easy to stop and pick up here Parking was good this morning I was the second person here and quick service Very polite too

My visits in the past week have been very good. The front window staff has been very great at…read morecustomer service. Of note is today's visit with Jocelyn as my Window Staff. She was very knowledgeable and she even reassured me that the postage that I affixed to my mailing item could be credited towards my final balance; I added Certified and Return Receipt. She was very good about being knowledgeable about the postal products and it was a wonderful experience. I will continue to come to this location. There was no line and the place is clean and well organized.

My boyfriend and I recently moved to Otay Ranch-Chula Vista from Mira Mesa and we glad to find a…read moreUSPS near us. Compared to the one in Mira Mesa, I recommend this one 100%!! I understand what the negative reviews are about, but as long as you are patient and are willing to wait because they do get busy at certain hours of the day (which btw is ALL post office). I went today yo drop off a package and to confirm my change of address and the lady that helped me was super nice and it seems like the rest of the front desk were nice as well. Please don't just assume based on the reviews.

I have experienced multiple instances of packages not being available in my PO Box when expected,…read moreonly for them to be found later after I reported them missing. No explanation was ever provided as to where the packages were located. Customer service has also been frustrating. On more than one occasion, I was told to return later, and most recently I was asked to come back at a specific time only to find the employee was on break. I expect better accountability and communication from a service I pay for.

I stopped into this quaint little post office to buy stamps to mail some cards. I was the second…read moreperson in line. Service was quick, and the staff were friendly.

postmaster is extremely rude. The carrier refused to deliver mail because we have a barking dog…read more Then because we have a gate. The same gate we have had for over 30 years. We have no dogs and never have had. Service has been off and on since July. Haven't received mail delivered in over a month. Tried calling. Absolutely no answer. We have had packages returned to sender as not picked up when we have never seen them delivered. We went into the PO to discuss with postmaster twice. Very rude and yelled at us and when we yelled back about his rude tone he said he was calling the police. We are super senior and in 30 years have never had an issue like this. He needs to be fired asap. refused to give us his name. still not getting our mail delivered.