I had an appt at 2:30. Got there at 2:35…read more The security guard told me exactly how to check in on my phone. I was called up to a window within 10 minutes. (The girl who helped me out was very sweet and helpful and efficient). I went to the next window to take my picture. (The guy at that window was super nice and let me retake my picture a few times until I got it just right) next window, collected my documents. Done and Sitting in my car by 2:57. Literally, so smooth sailing. Nothing like the classic DMV stereotype. Definitely recommend making an appointment though, if you want to be in and out in less 30min!

Great overall experience at the DMV. Came here on a Thursday and arrived at 8:15, 15 min after they…read moreopened. Waited about 15 minutes and was able to get help both with licensing and registration. Jonathan at the DMV helped me and he was amazing!! He had amazing customer service and helped walk me through the entire process which felt so efficient yet thorough.

First time coming in to the Normal st. location !…read more Huge shout out to Carlos!!!! The norm of DMV anxiety, did not exist in this location visit. Thank you Carlos for making this process so smooth, welcoming, and helpful. Your customer service was outstanding. Thank you thank you !!!

This place smells like a public bathroom in Ocean Beach. The customer service is terrible. I called…read morein the morning to get an appointment because someone stole my license plate. Lady on the phone said no appointment needed, just walk in they'd have me in and out in 15 minutes. I got directed to some guy to check in, he mumbled something about going to lunch, ignored me and walked away. The lines are awful and confusing, nobody knows what they are doing or talking about. Absolute disgrace.

I'm giving 5 stars because of one employee in particular, Robert, who I believe is a supervisor. He…read morewent above and beyond to help me and made an otherwise hectic day so much easier while I was there with my two-year-old. His professionalism, kindness, and willingness to help truly stood out. Employees like Robert make all the difference. Thank you for the excellent customer service!

The San Ysidro DMV field office looks relatively new! This state-of-the-art facility has a…read moreself-serve kiosk to avoid waiting in line. DMV kiosks are convenient and offer services that are quick and easy. No wait times and open daily! I scheduled an appointment for my daughter to take her behind-the-wheel test at 9 AM. We arrived early at 8:45 AM and were directed to window 8 for early check-in. They checked us in and furthermore instructed us to bring our vehicle around for inspection before heading out to take the driver test. I'm not even exaggerating when I say, we waited an additional 50 MINUTES outside in our vehicle, in the hot blazing sun (no shade) before my daughter was able to take her driver test. I was very disappointed in the lack of organization and communication. At times, it seemed both instructors seemed dazed and confused about who was next in line. Mind you, there were (3) separate vehicle lanes and many people were not made aware of which lane they were designated. In the end, my daughter passed her driving test and is now a licensed driver in the state of California. We are super stoked and very proud of her! I will definitely reconsider coming back to this DMV in the future!

I had a really good experience here! The service I experienced was very friendly and helpful from…read morestart to finish. I'll admit it was my fault and I didn't realize I needed to bring my ID, and I had one of the last appointments of the day. The doors were already closed, so they let me know I wouldn't be able to go back in and out. It was completely understandable though. I ended up coming back the next morning, and it worked out even better. I got there early and was one of the first people to check in at 7:50am. I was in and out in about 11 minutes! Easily one of the fastest DMV experiences I've ever had! I'm not sure how new the QR code system is (I usually try to avoid the DMV and do everything online), but I actually liked it. It shows your place in line and how many people are ahead of you, which made the whole process feel way more organized. All in all, a super smooth experience and way better than what you'd expect from the DMV!

I liked the QR code that was quick but I was G204 I must of…read morewaited for 45 mins then it changed The teller was so nice. But the lady did the test Was rude as the line for photos was long I was done! Waiting for my Real ID

Mohammed assisted me in transferring title over. It was a quick process, no waiting. I will be back…read moreto this specific location. The customer service was fantastic.

Very nervous. Don't like the new test.I have to take my DL after a fail…read more The old test was simple, but when you get use to 1 way, it's hard to change. I don't see a reason for it being changed.

I came with my son to the DMV in order to have him do his written test. We forgot one of the…read morerequired documents and the DMV employee gave us the opportunity to come back within the next 30 minutes with the documents so that my son could take the drivers test. Debbie was the DMV employee at the Poway DMV who helped us not only was she very friendly she gave me and my son grace! Every parent going through this process knows how stressful this can be and Debbie made our day by going above and beyond! The DMV in Poway was the DMV that I went to when I was getting my permit and drivers license and come full circle. I'm here with my son. Thank you so much, Debbie, for making this experience for me and my son definitely a memorable one! :)

What is the usefulness of an appointment if you are more than an hour off? Why send reminders 10…read moreminutes before a scheduled appointment without even noting the massive discrepancy in time. Behind the wheel tests involve two unpaid people: a teen is out of his summer job and a parent out during the DMVs very limited hours. Epic fail on the part of the DMV. It is your job to schedule and stay on task the same way it is the students responsibility to learn to drive and to pass your exam

I wish I would have caught the woman's name, but I had the best interaction with the kindest woman…read moreat the El Cajon DMV on a Friday afternoon (4/11/25) Let me paint a picture, it was Friday around 3pm... the line was wrapped around the door just to check in and this angel of a human at window 12 was nothing short of amazing. I had no idea that getting married before getting my California license many years ago was going to complicate getting my REAL ID, but she worked her magic and made it happen... all with a smile on her face!!! I'm literally kicking myself for not getting her name, but she was the wonderful woman at window 12! I appreciate you and pray God blesses you in every aspect of your life

Filled out everything online, submitted all documents for my son's permit. Waited 2 months and had…read moreto drive 45min away for the soonest appointment. 1) Received a text to click on a link to check in 10 minutes before our appointment time and the link is broken/unusable. 2) Got there and scanned the QR code, expecting to be seen in 15-20ish minutes because we were "Express" (having everything done online ahead of time, and approved, and had an appt time). WAITED OVER AN HOUR. What's the point of "Express" then? 3) I have a screenshot of our online process that says they take electronic copies of proof of residency, printed is not required but is suggested. Finally get called to the windows and the worker says we are REQUIRED to have printed copies. I show her my screenshot and she says, "I need to scan it." I asked her what was the point of submitting the documentation online then? She had no answer, just stared at me. I explained AGAIN and said the DMV website states that proof of residency will be accepted in electronic form, printed ISNT required but is suggested. She stared at us again, long pause, "I need to have the physical paper to scan." I asked again, why don't they have it already if I had to pre-submit it and it was approved. Again, no answer and long stare. 4)I stared back, waiting for direction, and nothing. I asked what we do next and she said "I don't know, I need the paper." I asked if there was anywhere nearby I could print out copies and she says "I don't know." Then I asked what we do when we have them printed and she said, "Get in line agan." Clearly, NOT HELPFUL and had no intention of being helpful, she just started chatting with her coworker nearby about nothing related, NOT A QUALITY EMPLOYEE. *the ONLY good thing I have to report is that the facility was very clean and organized well.

Aloha gang! My return visit to the DMV office in Poway was not bad at all. I can see that they are…read moreworking to have the lines move as quickly as possible. A staff member is there to check you in and lnsure you have all the proper paperwork to complete your transaction. When my number was called the staff member at the window was kind and answered all the questions I had. The transaction was fairly quick and easy. I always try to visit between 1 pm and 3 pm when the line is a little shorter.

This DMV is great! Everyone here is polite and friendly. It's a small DMV so there is not a lot…read moreof people. As soon as you come in you get helped, even without an appointment is super fast! Location makes a great difference and this DMV gets 5 stars from me. Specially the workers, they're all happy, respectful and friendly!

Did a smog check. Go here if you are happy paying 2.5x the market rate…read more A quick google search will show that smog checks form other providers in the area are $20-40. They charge $79.95! Additionally the pricing for services is hidden in the back auto shop and out of view from customers. Only way you'll know is if you ask, my mistake is a didn't.

Always efficient and friendly service there. Now that he is "full service," it is one stop…read moreshopping for smog check, DMV submission, and registration tag.

if i could give 0 stars…read more this place lost my title and no one has helped me recover it. they went out of business, not surprised there.

Although not a full-service DMV, this registration service is super-convenient. No more standing…read morein long lines line and taking crap from overworked and disgruntled DMV employees. If you need to accomplish a simple vehicle registration, go here. In less than ten minutes you can register your car (or accomplish one of a couple dozen simple, standard DMV tasks like change of address) and be on your way. They do charge an additional $20 for the service, but it is more than worth it to avoid the local DMV. Because they are located at the NEX Autoport and service almost solely military clients, they already have the California state tax exemption forms handy. Instead of the exorbitant registration renewal fee (which for my SUV was going to be just shy of five hundred), I only paid $86 (plus the $20 fee). AAA can't even do that for you. The drawbacks? It will take about a week and a half for your new registration and sticker to come in, so don't wait until the last minute. Also, they told me that they would call me when my registration was in, but they never did. After two weeks I just went in to check on it, and it was just sitting in their drawer. That was a little annoying. Finally, as far as I know, they only have two locations: one at NAS North Island and one at MCAS Miramar.