Today went DMV macomb illinois wanted ask few questions…read more Even tho I had no idea I could renew my license early Until take Jake Wow I been driving since 16 almost 50 years never walked into DMV made me feel this comfortable New license now Thanks Jake made my day even better

The woman Whitney who helped me was very professional and courteous. I was in and out in less than…read more20 minutes to renew my license! They are nothing like the Drivers Service Facilities in Chicago. Thank you!

I have always had reasonable service at the Lombard SOS office. Sure, it is a crowded zoo with…read morehundreds of people sitting around waiting in what looks like chaos. But I have been able to get through efficiently, in a reasonable amount of time and the task gets accomplished. Get that cattle-like feeling being herded through pens on the way to the slaughter, but it is efficient and is the government the politicians have created for us.

Be prepared for a two hour wait to get an appointment for your drivers test. We were there an hour…read morebefore it opened and there was already a line. Some elderly people brought chairs. We waited another hour then told we had to come back in an hour snd a half. Don't go Saturday morning unless you are there at least an hour and a half before they open. The line was around the parking lot. Someone needs to find a better way to manage this.

I've been in this DMV three times over the last few years and I have *never* been in without one or…read moremore employees being rude. I make appointments, I bring the documents, I'm friendly and polite. This last time a man scoffed at me for asking him to repeat himself. It's super loud in there, and he was looking down so I couldn't read his lips, but I guess I'm the jerk? Easily the most unpleasant DMV I have ever been in. Next time I'm driving to try out the Monticello location.

I went as a translator for an international student who speaks very little English. The lady who…read moreworks the lobby (middle aged caucasian lady with long wavy hair) abruptly asked me if I had a number. I explained to her that I was there as a translator (which is allowed). She let out an "ugh", rolled her eyes and then walked away. Not sure why she was so "annoyed" at our presence, but can't help but think it was solely based on our ethnicity and having the need for a translator. Very rude and offensive. All the other staff we encountered that day were efficient and knowledgeable, especially the man who administered the drivers test. He acknowledged me as a translator and gave clear, concise directions, and was professional. While I don't expect friendly service at the DMV, there is no reason to be rude nor disrespectful.

The one place that we all hate to go to is the DVM. I got the notice in the mail that it was time…read moreto renew my drivers license and it said I could renew mine on line. I immediately got excited that it could be that easy. Then as I read further, it said if you need a "Real ID" you'd have to go to a local office. I typically go to the one in Bethalto, IL, but heard the one in Jerseyville was less busy, so I thought I'd give them a try. It was an easy drive, about the same distance if I had gone to the one in Bethalto. There was ample parking and once inside, there was plenty of chairs to sit and wait for your number to be called. Unfortunately I arrived at 11:55 AM and there was only one associate working the counter for drivers license. My number was 45 and the next number called was 40. It was a relief to me, it then became obvious that many of the others waiting had friends with them and they all weren't waiting. As time passed, more workers came back from lunch and the numbers started to be called more quickly. When my number was called, I mentioned to the clerk what my letter said and I told be I needed the Real ID. She informed me that since I already had one, I could have done it on-line. I showed her the letter and she rolled her eyes. Typical government, did not make it clear that it was only for those needing/wanting a Real ID for the first time. Any how, I got my picture taken, took my eye test, paid my $5 fee and got a new drivers license. I was in and out within 45 minutes. I could have been out sooner, but my clerk had to help another associate with an issue and that had me waiting about 5 minutes. She should have finished my transaction, then assisted her. When it's time to re-new again in five years, I'll be back. When I got home, the notice for my plates to renewed was in the mail. That I know I can do on-line, so I am good to go.

They moved and the location is much bigger and more seating…read more The drivers license area has its own room. I got here about 8:17 am and was here about two hours, on a Saturday. I was number 22 when I arrived so I recommend arriving before 8 am in hopes to be one of the first in line. Paul was very nice and kept the line moving. Staff was very pleasant

I arrived about 20-minutes after the 8:00 am opening, signed in, and was listed as eighth in the…read morequeue. There was one rep working at the time, and I thought it was going to be a while before my turn. Then two more reps arrived, opened their counters and next thing I knew they were calling my name. The process was efficient and the rep was very helpful. No reason to be afraid of typical stereotypes with the DMV. This was great!

Heather was extremely helpful and friendly and went out of her way to answer questions and offer…read moreresources. We were taken care of quickly.

A good example of bureaucracy where they really don't care. They will do whatever they can do to…read morereject your documents and disqualify you. The veteran writing below about the woman who runs it being on a power trip is not exaggerating. She is rude and enjoys her a little slice of power in the middle of nowhere, and I feel sorry for The veteran, who has served our country, to have his paperwork rejected. Or anyone else for that matter. We're all citizens. We're actually paying her salary. It's the problem of living in the middle of Trump territory with a Republican representative. They don't care, they don't have to. Apparently they're Christian in word only. There a DMV, they have records that access and they could easily access verify records that are in the system as killed the police, they could help but they choose not to. They pointed the sign that lists the required documents and snuggly and clearly with joy they like their power andPoints at the signs that list the "Acceptable" documents. And snuggly in to finally they just say "it's not. Me, I'm just following rules". It sounds a little bit like what you might expect to hear from Germany in the 1930s, "I'm just following orders". Welcome to fascist Trump America We're people could be nice and could help, but they won't be - they choose not to be, and sadly, they seem to enjoy it. They're a little slice of power and authority and control. Bordering on sadism.

Fast, friendly and efficient service. Have dealt with them for years. Highly recommend them.read more

They explained what I needed and took care of me fast. The proper paperwork was done. Thanks again…read more Steve

Went to O'Fallon license bureau on June 8, 2026 and had the most pleasant experience. The…read moregentleman who waited on me was so helpful and patient. He went the extra steps to help me and to tell me exactly what to do and my options were. The whole office seemed to operate efficiently with minimal wait time. Thank You

IN AND OUT IN 15 MINUTES!…read more This is hands down the most efficient license office I've ever been to. I arrived 10 minutes after they opened and the line was long. A nice man held the door open for me even though he got there first. I felt bad I took their spot but glad the line moved quickly. The woman who helped me was fast and helped me update the mailing address since I just moved so I could renew my plates online in two years instead of go in person. It was a great experience and everyone working seemed friendly. Hopefully this good review doesn't bring everyone over here though so it doesn't get too busy for them lol

Renewal of license!…read more Neighborhood license office. Hrs have changed to Mon-Fri 9a-5p. Driver license, permits, state id, cdl etc available here. Car registration, plates etc available as well. Basic office no decor in and out mentality. Staff friendly and professional.

Go to a different license office! You've been warned, the rest is on you. The person that owns…read morethis franchise hates you and the world and this office is their revenge. It is poorly staffed and poorly run. The space is run down and the average wait time has been 2-3 hours. A lot of which is the result of how they manage it and how many people are turned away to have to come back because their staff do not understand the license requirements.