On January 9, 2026, I visited this UPS Store location and paid $18.97 to mail important documents…read morevia First Class and Certified Mail. Over a week later, I was unable to locate any tracking information associated with the reference number provided (9589071052703474835793). I contacted the store and spoke with Gene, who identified himself as the manager. He advised me to visit the nearest USPS location, stating the documents should have already been picked up. When I went to USPS, I was informed that the tracking code had never been activated and that they could not assist me because the mailing service was purchased through UPS. I then called the store again and spoke with an associate named Chloe. I requested to speak directly with Gene. She refused to transfer the call, continued repeating information I had already discussed with Gene, and ultimately hung up on me. She also made false accusations regarding my conduct on the call, which I strongly deny. I encourage the store to review the recorded phone call for accuracy. When I eventually spoke with Gene again, his behavior was highly unprofessional. He was dismissive, disrespectful, and unwilling to help resolve the issue. He told me to "shut my mouth and stop talking," which made me extremely uncomfortable. When I went into the store in person to address the matter, his behavior escalated. He continued to be rude, aggressive, and sarcastic in front of other customers, displaying anger and harassment that are completely unacceptable in a customer-facing role. I even have a video I would love to share so you can see his behavior. He denied me access to any higher-ups to resolve this issue. I am a long-time customer and have spent my hard-earned money at this location for years. This experience crossed a line. My documents were lost, no solution or accountability was offered, and I was treated with disrespect throughout the process. Nothing was done to make the situation right. This was, without question, the worst customer service experience I have ever had, and it reflects very poorly on the management of this location. I would like a refund or for proper accountability to be taken.

The staff are always very helpful and professional. I appreciate this very much!! Keep up the…read moregreat work!!

Christine is highly professional and very understanding. I was an hour late for our appointment...I…read moreput the wrong time in my calendar. Even though I had the audacity to be upset with her, she kindly reminded me of my error and STILL fit me into her schedule. She has a very calm demeanor and is extremely knowledgeable. Thank you most kindly, Christine.

Approachable demeanor with knowledgeable input as well as kind, quick and to the point…read moreprofessionalism. Thumbs up all the way

I was helped by Dasha. She's very capable, efficient and helpful. Made my experience relaxing and…read morenot stressful. They had a lot of help available. Convenient location Lots of parking space Close to the Commons Mall Wells Fargo Bank Next door to the Sushi Co And many other businesses Close to the I-5 , 320th and PAC Hwy I gave them 5* for excellent service I'm glad I came here instead of going to USPS they have horrible service I would totally recommend UPS for your shipping. This location have great customer service. Pray that my box will arrive safely and on time. I will update my review if all goes well. Hope this help Happy yelping y'all

On January 9, 2026, I visited this UPS Store location and paid $18.97 to mail important documents…read morevia First Class and Certified Mail. Over a week later, I was unable to locate any tracking information associated with the reference number provided (9589071052703474835793). I contacted the store and spoke with Gene, who identified himself as the manager. He advised me to visit the nearest USPS location, stating the documents should have already been picked up. When I went to USPS, I was informed that the tracking code had never been activated and that they could not assist me because the mailing service was purchased through UPS. I then called the store again and spoke with an associate named Chloe. I requested to speak directly with Gene. She refused to transfer the call, continued repeating information I had already discussed with Gene, and ultimately hung up on me. She also made false accusations regarding my conduct on the call, which I strongly deny. I encourage the store to review the recorded phone call for accuracy. When I eventually spoke with Gene again, his behavior was highly unprofessional. He was dismissive, disrespectful, and unwilling to help resolve the issue. He told me to "shut my mouth and stop talking," which made me extremely uncomfortable. When I went into the store in person to address the matter, his behavior escalated. He continued to be rude, aggressive, and sarcastic in front of other customers, displaying anger and harassment that are completely unacceptable in a customer-facing role. I even have a video I would love to share so you can see his behavior. He denied me access to any higher-ups to resolve this issue. I am a long-time customer and have spent my hard-earned money at this location for years. This experience crossed a line. My documents were lost, no solution or accountability was offered, and I was treated with disrespect throughout the process. Nothing was done to make the situation right. This was, without question, the worst customer service experience I have ever had, and it reflects very poorly on the management of this location. I would like a refund or for proper accountability to be taken.

I had to pay a visit to the licensing service to obtain the enhanced ID (aka Real ID) for domestic…read moretraveling. I strongly recommend everyone to make an appointment way ahead of time because it will save you so much time! My appointment was at 3:30pm. Arrived at 3:15pm for a ticket. What I noticed was that, people who came after me but had an appointment prior mine still get the priority. My number was called at 3:28pm and got my visit wrapped by 3:35pm. A week prior, I tried to walk in hoping to get an appointment. But the staff told me it will take me at least an hour to 1.5 hours wait. So I ended up leaving and stuck with my originally scheduled appointment.

There is a brain-dead atmosphere in the narrow office as customers with licensing issues shuffle…read morevery slowly in line. The clerks all seem to be 'trainees" with limited authority. The manager, aware that lines are long, hides in her office to avoid having to deal with problems. She should step up the the counter and help. Why? This is a private business which gets its significance from the State of Washington. They are the only game in town. They seem to use this fact to guide their business strategy. Clearly, it is an enterprise with little reward and a lot of irksome problems that come with waiting on the a public that is lazy, ill-informed and impatient. Like me. This company has no incentive to 'get better', preferring to hide behind the skirts of the Department of Licensing in Olympia. In a small way, I feel sorry for the people who work here-- The fact that they are designated 'trainee' suggests they have not been there very long (or that the manager/owner uses that title to avoid paying a higher wage. )

Absolute treat to work with. I needed a document notarized and found Sheila online. A quick phone…read morecall got me set up with an appointment very quickly. I set a time to meet with Sheila and she was early to our appointment time. Nothing but total professionalism, with some casual conversation during the business meeting as to not make things awkward. 10/10 will make sure to use Sheila for all further services. Oh, price was also much more reasonable than I was expecting for the level of service provided. Thanks!

Highly recommend! I had a very narrow window of time to work with. Sheila was very accommodating,…read morefriendly and professional. I couldn't be happier with her service.

We got a response quickly.. their availability was great.. totally fair price.. same day service…read more. considerate of my ageing parent.. followed up and offered more follow-up when I briefly thought I needed more I would definitely recommend PNW.

From the owner: Introducing Cindy Pulido – Your Trusted Real Estate Expert and New Mobile Notary Service Provider…read moreWith over 5 years of experience in real estate, I have dedicated myself to helping clients navigate the complexities of buying and selling homes in Washington. Now, I’m excited to offer an additional service to make your real estate transactions even smoother: mobile notary services and apostilles. As a licensed and experienced realtor, I understand the critical importance of accurate documentation and timely signings. By adding mobile notary services to my repertoire, I can provide you with the convenience and reliability you need for all your notarization needs, right at your doorstep. Whether you're finalizing a real estate deal, managing legal documents, or simply need a notarization on the go, I am here to ensure a seamless and professional experience. My commitment to excellence extends beyond real estate, and I look forward to supporting you with both your property needs and notarial requirements. Feel free to reach out to me for reliable notary services that complement your real estate transactions or for any questions you might have about how I can assist you in both areas.

Fast, friendly, and efficient…read more I've came here twice to scan and print documents. The process has always been easy and painless.

They have become my go-to for my yearly calendar printing. As a small start-up business, the price…read moreand quality allow me to set a really great price for my friends and customers the last couple of years. Easy to work with. Close, and convenient. Local business helping local business!

I was in a jam and needed a notary to help me at McCloud AFB. Paul was booked but Jessica came out…read moreand helped me. Great people and fantastic service. Highly recommend!

I needed a document notarized so I called The Roaming Notary based on the fact that they were…read morenearby and had good reviews. I was so glad I did! Jessica called me back promptly after I sent an email and she was able to accommodate me into her schedule at a time that worked for me. She arrived at my home and she was very courteous and professional. Should the need arise I will definitely use their services again.