I called Advance Automotive this morning around 10:16 a.m. to ask for a quote on replacing a part…read morefor my 2012 Toyota Prius. The call lasted less than two minutes, but it was enough to decide I'll never go back. The staff member, Roger, interrupted me and said in a mocking tone, "OUUU OUU OUUUU! Let's take it slow here. You are talking wayyy too fast and your English is sloppy." Then he used an analogy to show his frustration. That level of rudeness is completely unacceptable from anyone representing a business. I was polite and just trying to explain my car issue. Instead of patience or professionalism, I got attitude and mockery. If that's how they talk to customers, I'd stay away from it.

I had taken my vehicle to several places with the same issue before I called advanced automotive…read more They had my car diagnosed within a few hours of dropping it off. We have not had a single issue with it since. The mechanics along with the customer service people behind the phone is top shelf. Best I had ever experienced and for that I recommend them to everyone and will never take my vehicle anywhere else ever again.

Wanted to purchase a EV in Jackson MO but because of the ice storm, I had to get it transported to…read moreTN. I was fortunate that Rupple was able to perform a pre purchase inspection on the same day I called. The report revealed many issues and saved me from a huge mistake. I'm very impress with the details of the report. Seems like they check everything bumper to bumper. The cost of service was super reasonable. I highly recommend these ex-veterans' thoroughness and professionalism.

I had the oil housing replaced on my Jeep Wrangler at Rupple Auto Service and couldn't be happier…read morewith the experience. Tyler Lockwood was extremely professional and did an excellent job. Not only did he replace the oil housing, but he went above and beyond by thoroughly cleaning all the oil from the undercarriage, which I really appreciated. He also completed a full multipoint inspection and provided clear, written details on what he found in each category, very transparent and helpful. Overall, Rupple Auto Service is a great company to work with. The office staff is super friendly, knowledgeable, and happy to answer any questions. Highly recommend! Kyle

Stopped in for an oil change today. pulled right into the bay. guys were all super nice and cool. 4…read moreof them got to work right away on my truck. checked the lights, fluids, filters, tire pressure while they were doing the oil change. while i was there about 5 more cars pulled in behind me waiting for oil changes, all the guys working were super pumped about it, saying they had so business today and were genuinely excited and glad to do it, ya dont see that very often. super quick, super friendly. will absolutely go back. mason was the one i talked to most and paid with, super great worker!

Chris worked on our daughter's car. He was very clear in what they found to be wrong and upfront…read moreabout the cost. He went above and beyond to help us keep a very expensive job within reasonable range. Thank you.

My Toyota sedan was making a whirring noise whenever I pressed the gas pedal. My father checked it…read morefor me and was sure it was a muffler/exhaust issue but told me to have it checked to be sure. So I took it to Campus Auto. That was a mistake I will not make again. I told them what was going on as best I could explain and specifically mentioned the muffler/exhaust. They checked it over (supposedly) and less than 15 minutes later told me I had a strut rubbing my right rear tire. I had never even heard of this and couldn't see how it would even be possible unless the strut was badly damaged. They quoted me just under $1,000 cash price (over $1,000 card) to "fix" it. I then asked them about the exhaust/muffler and they said they don't do exhaust work--but they advertise as full service auto repair? Then they charged me $75 just for the diagnostic--which I understand--but I don't believe they actually "diagnosed" anything (which of course I cannot prove). My father said to get a second opinion so I got a referral and took it to another mechanic. Lo and behold, he said it needed a new muffler and quoted me a very fair price. I am taking it to him next week. As a favor, he checked the struts and said they looked to be in order. Bottom line, steer clear of Campus Auto. I think they were trying to pull a fast one on me to make a quick grand.

These guys are great! Today I had quite an unusual request on top of my usual oil change. A CAT had…read moregotten into my hood. The cat is okay thanks to these guys. After a few hours of me and friends of friends trying to get this poor kitten out of the front hood, I took it up here hoping they could help. The manager was even kind enough to take this cat up to the Humane Society after retrieving it safely. Big shout out to these guys for always thoroughly explaining repairs in detail, and going above and beyond. Thank you!

Always great service! Repeat customer for several years! Always recommend them to family and…read morefriends!

Very friendly, great communication, and service expectations met. Front desk staff is awesome and…read moreBrandon does an awesome job running things around there. Thank you!

Timmy clover and his crew are the best! I had so many issues with my Jeep that I had taken to a…read moreprevious mechanic. The previous mechanic had completely tore my Jeep to be valueless. Timmy and his crew told me the straight forward truth and they were super understanding and helped me figure out what my best option was. Their tires are also awesome quality and this will be the only place I take my vehicle and future cars to.

This shop was recommended to my friend and myself, by my Uncle. We had traveled from Texas and had…read moresome mechanical problems with her vehicle. They were very professional and honest. Love this place!!

Got hung over 5 times. Basically rude and pathetic business. Lost a customer for no reason…read more Call 1: Lady picks up and I asked if they do a full service for my 2022 SUV 30K miles. Call handed over to Roy the manager for more info. Roy asked what are you looking at either simple oil change or full service. I told full service citing what manual says and call was just dropped. I thought maybe it just you know, dropped. Call 2: Lady says hi. I told I was speaking with Roy and call dropped. Cut again. I was like wtf? Call 3 with benefit of doubt: Call picked and shut. I am confused at this point. Call 4: She says hi. I confronted what is up, she said oh we are booked until next month and you need to make appointment. I was like cut the chase, a moment ago you are taking details and now saying you don't have time. I told them I would leave a honest and bad review unless you explain what is up really. Call cut again. Truckload of bullcrap! I am just talking normal business, have the decency of replying professionally if you can or can't do something? How the fuck you run a business? I think you just do oil change or simple stuff but saying that won't make you pay taxes. Important - Oh btw I am multi lingual and possibly the Roy dude heard a different language on TV (no loud volume/easy to talk through). I strongly think this Roy dude is just racist, other low rated comments on google or yelp confirm this. And please for god's sake don't reply here with something generic.

Very helpful people. I stopped by today without an appointment to ask a question about whether or…read morenot cosmetic/fender damage impacted my engine. Jim took a few minutes out of his day to look under the hood and answer my questions. He was honest when saying there was nothing wrong. If I had had a $20 bill to give him I would! Thank you Jim!!!

I had a somewhat unusual problem with the top locking mechanism in my SL500 Mercedes roadster. The…read moreproblem was quickly resolved, and the kind mechanic even showed me what to do (and how to do it) if it occurred again. I strongly recommend Pro Auto Service.