I had my yearly physical scheduled for end of the month but noticed some concerning nodes I wanted…read morelooked at. I had an appt today at 10:45 am and when I arrived the MA called me back and proceeded to tell me that Dr. Pearson refused to see me because I had been discharged from the practice a year ago. I informed her that I didn't know why and was never informed. she stated it was for "rude behavior" but she really didn't know what that referred to, only that when she asked the doctor if he would see me, he said no. He didn't even come in the room to talk to me about the situation that I have no idea to which they are referring to.... every single time I've been in for my yearly physical I have been offered a job in the office. I've never been rude to the physician or staff. I'm very disappointed and find this to be extremely unprofessional, as I also work in the medical field.

Walk-in at first was fine, but I st a red using them as a primary care and my first appointed was…read morecanceled the same day and rescheduled. Second appointment they did labs and when the labs came back showing an infection and I called, they told me there was no infection. I ended up in the ER with an infection that required treatment. Today was my follow up appointment and they canceled it 2 hours prior to the appointment. Horrible and negligent care.

They do a good job of testing throughly, BUT for some reason, they are fearful of pain management!…read moreI understand that pain will never go down to a complete zero, but at least ask the pt what medications have worked and at what dose so the MD and nurses aren't being bothered for pain not being controlled. Pts that are on a regular regimen of pain medication daily, will normally need a higher dose of pain medication to keep it below or at a 5/10. Please listen to your patients and if their vitals are high due to pain, don't discount it. Especially if that pt is also a healthcare worker (I.e. a nurse)

All of my visits to Bayhealth have been with family members. The visits were personable and pretty…read morequick for an emergency room. Both patients were taken to the back and quickly evaluated. I like how you are informed of what to expect as they determine your case. I found the nurses and doctors to be cordial and well informed. Having a difficult patient was handled skillfully by all. The patient and guest (me) were accommodated as much as possible. I have no complaints. The hospital was fairly quiet and I enjoyed perusing the department Christmas trees that were set up for the holidays. They added a pleasant touch to my visits.

Do not ever go to this imaging center. I haven't lived in the area very long and my daughter's…read morepediatrician ordered an X-ray because they think she might have a fracture. This place was the closest imaging office to the pediatrician (not to mention do not know the are yet). This was on a Friday. We walked in and were immediately checked in and taken back. I figured it would be Monday and we would hear back from the Dr. they said they hadn't received the results. When I called the imaging they said unless it was marked STAT it would be 7-10 days before it was read. Now don't you think this is something a person should be informed of when they walk in to ask if they can be seen? So spoke with the pediatrician and they faxed over a new order marking it STAT. I call back today (Tuesday) and am told "we received the fax and if it was STAT it would have been marked that way to begin with or the Dr would have called. We will get to it when we get to it". So basically a child is supposed to go another week or so in pain because people can't do their job nor can they inform you prior that it will take this long. Also if you do have the pleasure to speak with them on the phone be sure to pay attention to what they say as they hang up because I might just her "F@$k you or Bitch" from the person on the other end.

From the owner: Bayhealth's Outpatient Services Centers offer pre-admission and routine diagnostic procedures…read more Bayhealth's mission is to strengthen the health of our community, one life at a time. As central and southern Delaware's largest healthcare system, Bayhealth is comprised of Bayhealth Hospital, Kent Campus and Bayhealth Milford Memorial, the freestanding Emergency Department in Smyrna as well as numerous satellite facilities and employed physician practices encompassing a variety of specialties. Bayhealth is a technologically advanced not-for-profit healthcare system with more than 3,700 employees and a medical staff of more than 400 physicians. Bayhealth is an affiliate of Penn Medicine for Heart and Vascular, Cancer and Orthopaedics.

Don't be fooled be no one in the waiting room they have like 15 rooms where people are actually…read morewaiting. I was diagnosed with the flu, even though I had a flu shot and given tamiflu. Two weeks later still miserable I went to another walk-in got antibiotics for a sinus infection. finally i feel better. #lessonlearned

Waited 2:30 hrs. Finally walked out of one of the 15 rooms hidden in back. No one in waiting room…read more Deceiving!

This clinic is holding my husband's scans hostage! They won't put in a portal or send to the clinic…read morethat ordered the study. Next step is to call the insurance commissioner! They claim HIPPA but who are they protecting my results from?

Dr. Penny is great! We move around a lot due to my husband being military so he is my 5th Neuro…read morefor migraines. My point is he is the best!! He listens to me and is very patient, not to mention, he explains everything to me. In addition, Lisa, his nurse, is also very friendly and very efficient! I have zero complaints...only praise!!

It's bad enough waiting over an hour from my appointment time for a doctor's visit, but for a…read moresimple vaccine/nurses appointment? Unacceptable. I saw my doctor a week ago for a physical. Got called back pretty fast, but still had to wait in the room for nearly an hour to be seen. Had asked him about updating my vaccines and was told to check Mychart. Go on Mychart and see I need to update 2 of them (I need them for my nursing school requirements). Scheduled my appointment for a week later. Now today. 5/3/25. I arrive about 15 minutes early for my 1:00 appointment. Got the paperwork done. Wait 35 minutes and still haven't been called back. Go to front desk and am told they may be running a bit behind. 2:03 and still haven't been called back. Everyone getting called back but me and I'm just here for a shot. Never took this long for a simple shot. Only reason I didn't put one star is because the staff are nice.

During a critical medical situation, I accompanied my husband to the emergency room following our…read morephysician's recommendation due to concerning blood oxygen levels. Upon arrival at 10:30 AM, initial medical assessments were conducted, including blood work, an electrocardiogram, and a chest X-ray, all completed within an hour. After these initial tests, we were unexpectedly returned to the waiting area, where we remained until approximately 2:30 PM. The environment was notably unclean, with unkempt waiting areas and restroom facilities. It felt like a inter city or third world ER. My husband's medical care was alarmingly inadequate. He was positioned on a bed near the nurses' station, exposed and without privacy. This gave us the opportunity to observe the staff. The main concern of the staff was a employee visiting with her baby, homemade muffins and DD doughnuts. It appeared to be the hang out for EMT's, security and at least four nurses doing little of nothing. My husbands vitals were taken once, with his pulse consistently dropping to a dangerously low 36 beats per minute, which was noted but was not of interest to the assigned nurse. Most disturbingly, no monitoring equipment was used to track his blood pressure, blood oxygen levels, or pulse throughout the rest of our entire emergency room stay. The nursing staff's interaction was perfunctory at best. Nurses would initiate questions but consistently interrupt or walk away before receiving a response, resulting in less than five minutes of meaningful patient engagement during our entire emergency room experience. Because of all the inept, nonexistent monitoring and lack of communication between staff and physician, all the physician noted was his oxygen levels seemed to be in normal range at this time (monitored for less than five minutes). The physician seemed unaware of his dangerously low pulse, that it had been noted he had fluid in one lung by the nurse, no mention of his blood work that indicated very low white blood cell count. Regardless, he was discharged with nothing but the advice to reach out to your heart and pulmonary specialists for follow up. In closing, even with all the alarming ER activity, if the results were the same and my husband had been treated with minimal concern, monitoring and shared information between staff, we would have left at least not feeling more confused and uncertain of our immediate health concerns for my husband.