I had my yearly physical scheduled for end of the month but noticed some concerning nodes I wanted…read morelooked at. I had an appt today at 10:45 am and when I arrived the MA called me back and proceeded to tell me that Dr. Pearson refused to see me because I had been discharged from the practice a year ago. I informed her that I didn't know why and was never informed. she stated it was for "rude behavior" but she really didn't know what that referred to, only that when she asked the doctor if he would see me, he said no. He didn't even come in the room to talk to me about the situation that I have no idea to which they are referring to.... every single time I've been in for my yearly physical I have been offered a job in the office. I've never been rude to the physician or staff. I'm very disappointed and find this to be extremely unprofessional, as I also work in the medical field.

Walk-in at first was fine, but I st a red using them as a primary care and my first appointed was…read morecanceled the same day and rescheduled. Second appointment they did labs and when the labs came back showing an infection and I called, they told me there was no infection. I ended up in the ER with an infection that required treatment. Today was my follow up appointment and they canceled it 2 hours prior to the appointment. Horrible and negligent care.

This urgent care location charges $125 for uninsured patient visits. They told me that as an…read moreinsured patient, my copay was only $30 for the visit. What they don't tell you is that they try to charge $250.00 plus any additional costs from medical tests to your insurance provider if you are in-network for the visit (twice as much or more than an uninsured visit). The billing office openly admits to charging different amounts for a visit depending on if the visit is insured or not. The billing office will try to get you to pay for some or all of the remaining balance that they attempted to charge the insurance company. The billing office is unable to explain the bill in any understandable detail. When I explained to them that none of the numbers on my bill add up mathematically, I was laughed at on the phone. The result is that if you pay, they will make more money from both you (out of pocket) and from the insurance provider than they would have from an uninsured patient visit. They lure you into doing this by telling you that your insured copay is only $30.00, when they are going to try and bill your insurance $250.00 for the visit, instead of the standard visit fee of $125.00. After speaking with my insurance provider, I was instructed to only pay the difference between what they cover for urgent care visits and the incorrect $30 copay the facility charged me. My insurance company also informed me that this billing practice (that I described above) is called double billing, and it is illegal. It is a form of insurance fraud frequently employed by urgent care facilities often to target the elderly. I reported the fraud which is now under investigation. If you are looking for a compassionate and quality urgent care facility, please go across the street to the "Camden Walk in Medical Center (Urgent Care)." Camden Walk in Medical Center's cost for uninsured patients is only $75.00. Their address is: 4601 S Dupoint HWY#2, Dover, DE, 19901.

Negative stars. The front desk is extremely unprofessional I was told no one came in after me and…read morethat I was going to be seen in the order of my paperwork being turned in, when I signed in I was told to have a seat and not given any paperwork until 2 people who came in after me were given their paperwork first. When I questioned her she said I was mistaken, but how when I sat and watched the people come in after me and I know where my name was on the list. I will be filing a complaint. On the brightside there is a great urgent care across the street very professional and quick.

Came in with food poisoning, so it seems, and Dr. Spangler was not helpful at all. Though he claims…read moreto be an emergency doctor, he was far from. All he recommended was to run some tests and did not give me any medicine to ease the discomfort. When the results got back, he did not call, but instead I called to get the results. I saw a bill from my health insurance for over $378 to include the lab tests and his "consultation". If I wanted to go back to discuss the results, it would mean another consultation fee. By then I would have either died or have defecated everything out of my system. I'll take my chances with a family practitioner, it might be a longer wait, but I'll get answers.

Dr Shah has 0 punctuality skills. I sat in the room for almost an hour waiting to be seen, with no…read morecommunication about running late. I left without care and requested a refund. the only doctor worth seeing in this establishment is Patel.

I called this morning as my husband is a patient with Dr. Fletcher. My son had just returned from…read morecollege and is having a few challenges. I figured they weren't taking new patients and just wanted to find out if they had a system, waiting list or recommendations for patients looking to land with them. The person who answered was not just rude but aggressively dismissive as if I interrupted her day and disturbed her and 7:35am in the morning m. I called early so that I'd have a bit of time to ask the questions. I know Dr. Fletcher to be a GREAT doctor however office staff commands the office experience before you ever get to the doc!! Thank you but no thank you!! I truly was hopeful as a healthcare professional who also sees patients daily. I am appalled and hurt.

It's bad enough waiting over an hour from my appointment time for a doctor's visit, but for a…read moresimple vaccine/nurses appointment? Unacceptable. I saw my doctor a week ago for a physical. Got called back pretty fast, but still had to wait in the room for nearly an hour to be seen. Had asked him about updating my vaccines and was told to check Mychart. Go on Mychart and see I need to update 2 of them (I need them for my nursing school requirements). Scheduled my appointment for a week later. Now today. 5/3/25. I arrive about 15 minutes early for my 1:00 appointment. Got the paperwork done. Wait 35 minutes and still haven't been called back. Go to front desk and am told they may be running a bit behind. 2:03 and still haven't been called back. Everyone getting called back but me and I'm just here for a shot. Never took this long for a simple shot. Only reason I didn't put one star is because the staff are nice.

During a critical medical situation, I accompanied my husband to the emergency room following our…read morephysician's recommendation due to concerning blood oxygen levels. Upon arrival at 10:30 AM, initial medical assessments were conducted, including blood work, an electrocardiogram, and a chest X-ray, all completed within an hour. After these initial tests, we were unexpectedly returned to the waiting area, where we remained until approximately 2:30 PM. The environment was notably unclean, with unkempt waiting areas and restroom facilities. It felt like a inter city or third world ER. My husband's medical care was alarmingly inadequate. He was positioned on a bed near the nurses' station, exposed and without privacy. This gave us the opportunity to observe the staff. The main concern of the staff was a employee visiting with her baby, homemade muffins and DD doughnuts. It appeared to be the hang out for EMT's, security and at least four nurses doing little of nothing. My husbands vitals were taken once, with his pulse consistently dropping to a dangerously low 36 beats per minute, which was noted but was not of interest to the assigned nurse. Most disturbingly, no monitoring equipment was used to track his blood pressure, blood oxygen levels, or pulse throughout the rest of our entire emergency room stay. The nursing staff's interaction was perfunctory at best. Nurses would initiate questions but consistently interrupt or walk away before receiving a response, resulting in less than five minutes of meaningful patient engagement during our entire emergency room experience. Because of all the inept, nonexistent monitoring and lack of communication between staff and physician, all the physician noted was his oxygen levels seemed to be in normal range at this time (monitored for less than five minutes). The physician seemed unaware of his dangerously low pulse, that it had been noted he had fluid in one lung by the nurse, no mention of his blood work that indicated very low white blood cell count. Regardless, he was discharged with nothing but the advice to reach out to your heart and pulmonary specialists for follow up. In closing, even with all the alarming ER activity, if the results were the same and my husband had been treated with minimal concern, monitoring and shared information between staff, we would have left at least not feeling more confused and uncertain of our immediate health concerns for my husband.

They do a good job of testing throughly, BUT for some reason, they are fearful of pain management!…read moreI understand that pain will never go down to a complete zero, but at least ask the pt what medications have worked and at what dose so the MD and nurses aren't being bothered for pain not being controlled. Pts that are on a regular regimen of pain medication daily, will normally need a higher dose of pain medication to keep it below or at a 5/10. Please listen to your patients and if their vitals are high due to pain, don't discount it. Especially if that pt is also a healthcare worker (I.e. a nurse)

All of my visits to Bayhealth have been with family members. The visits were personable and pretty…read morequick for an emergency room. Both patients were taken to the back and quickly evaluated. I like how you are informed of what to expect as they determine your case. I found the nurses and doctors to be cordial and well informed. Having a difficult patient was handled skillfully by all. The patient and guest (me) were accommodated as much as possible. I have no complaints. The hospital was fairly quiet and I enjoyed perusing the department Christmas trees that were set up for the holidays. They added a pleasant touch to my visits.