My husband and I both love our doctor here. The staff is super kind and communicates very well…read morebefore and after visits. They usually have same day appointments for when you get sick, which is super nice. The facility is clean and the staff is timely and professional. Don't know why it has such low ratings!

The staff are nasty and rude. I can't wear a mask and they treated me like garbage for it. I walked…read moreout and I will never be going back.

What a fantastic PCP... he's been my doctor since 1999 and I can't imagine going to anyone else!read more

Best PCP ever! He has been my doctor for over 20 years! I won't go anywhere else. He never does…read moreanything that isn't necessary, but he always works hard and won't give up until things are resolved!

I love the staff here and Dr.Lakin is the best. He is always professional, and you can tell that he…read morecares about your health and well being. The office staff and nurses are all super friendly and helpful. I've gone to see them for general checkups to emergency appointments and have never been disappointed.

My experience this morning was totally inappropriate by the nursing staff of Dr. Lakins's office…read more I called in to get my granddaughter as a new patient because he was the only one receiving new patients. The staff informed me they could not get her as a new patient because she had never had her shots. I said "what kind of a doctor will not get her as a new patient when they are accepting new patients because she never had her shots. She is wanting to be compliant and establish a primary care physician as she is attending college in the fall and wants to get her shots, but how does someone do that when a doctor won't see them". They said "it is Summit Medical's policy not to accept new patients that have never gotten their shots." I said "that is absolutely ridiculous!" The nurse in Dr. Lakins office hung up on me. I now understand that it is Summit Medical policy, however, their candor and behavior is unacceptable. I would never recommend Dr. Lakin or his staff to anyone wanting to get a doctor/staff that truly cares about their patients. That was absolutely inappropriate on their part and totally disrespectful as all I was trying to do is help my granddaughter. The only Doctor that I would recommend there is Dr. Thornton and his nurse April. They are amazing. But I WOULD NEVER RECOMMEND to ANYONE WANTING A CARING STAFF TO GO TO DR. LAKIN. This rating does not even deserve a one star but I didn't have a choice to leave no stars!

Dr. Hunter is very caring and knowledgeable. She is highly skilled, always takes her time and makes…read moreyou feel that she is listening. Her staff is great too!

Dr Hunter has been my primary for a couple of years since my last Dr dismissed me from the practice…read morefor missing an appointment. Dr Hunter has a unique sense of humor and has lots of interesting stories to keep you occupied during her exam. If you have ever felt like "just a number" or "just a patient" at another doctor give Dr Hunter a try. She listens to everything you have to say and I can tell is GENUINELY concerned about your health and well being. I have congestive heart failure, diabetes, high blood pressure, you name it. My other doctor had been prescribing the same medications FOREVER. Dr Hunter was not afraid to try some different meds and I am happy to say I have never done better. She will pray for you if requested. If a 6 or 7 was an available score, she would get it from me!!!!

Terrible!! Went to him to because 1. my rheumatologist wanted my hypoglycemia looked into, he…read morecompletely ignored this. 2. Im a travel nurse and just moved to the area so I needed my adhd medicine that I've been on for years refilled. Despite two different letters from my psychiatrist confirming my diagnosis and recommending I continue the medicine he refuses to prescribe it to me stating I dont have enough proof of diagnosis yet he will not test me or recommend anyone that can test me that will live up to his requirements. This is not ok. Also in my 20 years of having pap smears I've never been questioned and having to show proof until him. If I couldnt get actual proof of pap sent to him he would have to repeat. Sketchy, rude, and unprofessional. ​

I have been with Dr. Griffin for quite a few years now. As long as I have been with Dr. Griffin so…read morehas his Nurse Kim. Both of them are Top Notch when it comes to My Medical attention. Dr. Griffin and Kim give me the attention and attitude that let me know they care. Isn't that what you're looking for? A Dr. and Nurse that care. I have absolute confidence in Dr. Griffin's background, training, and knowledge when it comes to diagnosing issues and planning a path of correction. Dr. Griffin takes the time to explain and work through options of treatments to make sure we are both on the same page and comfortable with the plan of attack. I feel blessed to have Dr. Griffin and Kim in my corner. Partner this with the lab and rest of the staff at Summit Medical and I find myself in a great situation.

always a great experience. Front desk staff, nurses and Drs are fantastic, polite, friendly and…read morethorough.

They are not friendly, don't smile and make you feel like your bugging them…read more The office is clean and plenty of spaces to seat.

Appointment is suppose to be at 9 but you might be waiting till 30-45 minutes later. Then when you…read moreare taken to a room with a nurse who takes your vitals and maybe a blood draw, you might be sitting there for a hour waiting for the doctor to come in. The excuse is always, "Busy busy day today, slightly behind" but no apologies. And now I'm feeling like my concerns aren't being met.

Do not expect to feel taken care of at this primary care. Let me start off by saying Dr. Wakefield…read moreis an incredible doctor- the problem doesn't involve him at all. His staff could not be more unprofessional. I have been going to this office for over a year and two months ago I started having really unusual neurological symptoms that arose from an area in my spine. Dr. Wakefield ordered several MRI's for me, including for the brain and the spine. When my MRI came back for the spine, something was detected and I was told I needed to get another MRI with contrast to rule out a lesion or tumor. Over these few weeks my symptoms have progressed to where it is affecting my ability to walk and even ended with me having to go to the ER because I lost feeling in the left side of my body. As I await this next MRI, my husband and I kept getting calls from insurance telling us that they needed the doctors notes and previous MRI test results to go ahead and approve the MRI with contrast and that they had had trouble getting ahold of anyone from my doctors office about it. Because of this, I have politely tried to explain this to a few members of staff. Never once have I been rude or raised my voice-- that is not the type of person I am and that's not in my nature. I got a phone call today from the office manager Janet who was beyond dismissive of me and made allegations that I was "harassing" her staff all because I called a few times requesting the information to be sent to my insurance company for them to proceed with my MRI. I am so incredibly discouraged with my treatment at this office. I have been nothing but kind and respectful to the nurses I hear speaking about other staff members and patients right out in the open, which is incredibly unprofessional in my opinion, and it is beyond incomprehensible for the manager to not take my issues seriously- she told me they cannot "drop everything for me," which is not something I have ever expected or requested of them. I just simply wanted insurance as well as my doctor's office to work together and submit what they need to in order for me to get proper health care. It seems like that is too much to ask for from the staff here at Norwood. I have also requested numerous times for a phone call with any of my test results, and the nurse refuses to do so even after being asked by Dr. Wakefield. I do not always have access to the portal so a phone call in the midst of the scary symptoms I have experienced to let me know where my health stands should not be a tall order. I feel like I am being pushed out of this office, which is incredibly confusing as I have never been a problem or cause for concern, and I have been nothing but respectful to the staff when I have been experiencing very poor health care. Threatening to discharge a patient over them POLITELY requesting that paperwork be sorted with insurance is a very bizarre move and really had me taken aback. People that behave this way should not be a part of the medical field or deal with people struggling with health issues. Looking at reviews on here, it doesn't seem like I am the only one and this is a recurring issue. Sadly I will be seeking a new doctor. I hope that the staff at this office is retrained to learn how to speak to concerned patients, but something tells me that won't happen.