I needed my FAA medical renewed and "Doctor On Call" was the only place open the week of Jan 1. I guess they'll take any business they can get! What an awkward experience! This visit started off with me forgetting to fill out some paperwork online before my appointment. I arrived at the office to a couple of lap dogs running around and jumping on my leg. The three women in the converted office space were obviously not happy to have their gab session interrupted. I asked if I could use one of the three computers that were obviously not in use. "Oh, no... We don't have a commuter you can use, you'll have to reschedule." This place is across town from me so I was none too thrilled to have to make the trip again, but did so. I had to wait 15 minutes for the first appointment of the day, during which time I asked to use the restroom. After I did so, they informed me I'd need to submit a urine sample to even start the exam. Great timing. After countless cups of water and coffee was finally able to "produce" (sorry for the TMI), I was shown into the actual doctors office (there are three semi-connected offices in the complex). Dr. Vigil ran through the standard questions with the same enthusiasm and professionalism I'd grown to expect from his staff (i.e. none). It's not that he didn't do his job, but needless to say I won't be going back. read more

This business falsely advertises 24-hour urgent care. It has been 12 hours after I have called and left several messages and they have not called me back. From my perspective, they should not be allowed to advertise a service they do not provide. I do not recommend this business at all! read more

I will never come here again, even if I'm in dire need of medical care and they are the only providers left on earth. The receptionist lacked manners and talked about personal issues with the other staff while people were waiting a mere 5 feet from her. The physical space set up lacks privacy - I was in the waiting room, which is about 20 feet from the exam "rooms" (sheets of fabric served as partitions) and overheard patients' private medical issues (which made me extremely uncomfortable about sharing my own issues with the doctors). They were inefficient, disorderly and completely unprofessional. Although their health services are cheaper than what you would find elsewhere in this city, I would rather not risk it. read more

These people are unethical and fraudulent. I went in asking for assistance, not knowing if they accepted my insurance. I had the administrator run my coverages FIRST to confirm that I could be seen and not pay out of pocket. They said I was covered and saw me. The service was mediocre, and they ran extra unnecessary tests. Long story short, my insurance WILL NOT cover their costs and I have to pay out of pocket for their lies and abuse of practices. DO NOT GO TO DOCTOR ON CALL. read more

Very pleasant staff, but very unknowledgbale when it comes to billing insurances!! I trusted them to refund money after they got full payment from my insurance, 4 months later, numberous phone calls later, still no refund. They pass you to office manager, her phone doesnt take messages, she is never around to answer, and 2 weeks later, I find out she is in same office. It is a shame with the quick, knowledgable care, they are clueless on payments. read more

I have used their "On Call" services twice in the past year for my severe respiratory problems. Both times the doctors came to my home, were professional and very knowledgeable and saved me from what would have probably been a long wait in the ER. Dr. Felix even found me a pharmacy that would deliver, since I felt to ill to leave the house. They're not cheap (I have no health insurance), but I feel the service they provide was worth the cost. (and way cheaper than an ER visit!) read more

Bottom line: DO NOT go to this place. If you need to know why, please continue reading. I took my daughter here because she woke up early in the morning with an earache. We were in between insurance coverage for her, so I wanted to find somewhere affordable that opened as early as possible. I am a single mom and a teacher, so keeping healthcare costs down is a priority. When I checked here http://www.doctoroncall.cc/Urgent%20Care%20Clinic.pdf it read that the office visits start at $68. Here's the quote from the brochure - "Very affordable; office visits start at $68.00 and mobile visits start at $128.00." Once we were in the office, I double checked with the receptionist, who said no, that was an old brochure online and the office visit would actually be $98 total. (I should note that I told the place about this and more than a month later, the same brochure is on their website). I should have left then, but seeing as I had a child in pain, I stayed. My daughter was then checked out by the assistant, and I was told the doctor was not yet in the office, but would be there soon. I was becoming frustrated and asked how soon; the staff did not know. The reason I had come here was because it opened early, and yet the doctor wasn't even there. I had walked in right at 8 AM, and finally the doctor came in a bit past 8:35 AM, even though we were the first to be seen - a long time for a 5-year-old in pain! He took a quick look at my daughter, confirmed she had an ear infection, and said he would write her a prescription. When we got the prescription, since we had no insurance coverage, I asked the assistant and receptionist what would be the most inexpensive pharmacy. They didn't know. I opted for Walmart; the script cost nearly $50. You would think since the doctor knew we had no insurance coverage, he would give us a more reasonably-priced prescription. A week later, my daughter's ear was still hurting. I called back to the office, asking that the doctor call in another prescription so that we might avoid the $98 office visit. The receptionist told me he did that at times and she would check back. I got a call a little later, and no, the doctor would not call in the prescription. When I reminded her that we didn't have insurance, she said, "well, he doesn't call in antibiotics without a visit and he'd like to look at your daughter's throat." If that were true, why did she tell me that he sometimes did call in prescriptions during the first phone call? Also, why the throat? Her ear was hurting; she had no symptoms of strep or another throat infection. At this point, I informed the receptionist I would be posting a negative review of their business online, that I was very disappointed in their care, and to be sure and let the doctor know that. She said, "ok." No apology, no attempt to have the doctor talk to me, nothing. DO NOT bother with this place. On top of the false price advertising, and the refusal of a medical professional to help a teacher and her family by not requiring another appointment (he already knew what was wrong with her), the building itself was dirty, dingy, and there were bugs on the floor in the exam room. StatMed is MUCH better and I will take my business there next time I am in need of an urgent care facility. read more

I went in to treat a sinus infection, and to blood test for iron def anemia because I knew I had the sinusitis, but also felt short of breath, rundown, weak, dizzy, and the other related symptoms that can go with a long term vitamin-deficient veg diet. Both of the nurses were visibly sick,sneezing and sniffling, and I overheard one say that she has the flu. They probably didn't realize that they left my exam room door open...oops. They drew blood, I got an antibiotics RX, and I went home with them telling me they'd call me the next day with the results. No call for 2 days, so I called and they informed me that they forgot to label my lab so I'd have to come again and draw more blood. I went back to re-draw, when a male phlebotomist (who was the most kind, and attentive person there) tells me that their bldg is under investigation for writing Oxycontin RX carelessly. hmmmm.... While there, I let the Dr know that my shortness of breath is getting worse, I'm dizzy, and that my heart was palpitating. I let him know that I am a former long term heavy smoker, and wanted a chest xray, and EKG, to make sure this all wasn't related to my former habit. He looked skeptical, and said he doubted it would do anything, but if I really wanted it, he would after the blood test results come back. They ran blood tests #2 and #3 for my Thyroid, and Diabetes, then they told me they'd call me the next day with results. I begin to get worried as I wait for results, and the worry increased when the next day turned into 3 days later and I had to call them. When I finally got a hold of him he says "everything on the charts is normal, you should look into getting more sleep if you're tired" I was blown away.They clearly weren't listening to what I was saying at all. I drove down to talk in person and told them that my difficulty breathing, and palpitations had gotten so bad that I hadn't been able to sleep at all in 5 days because I was having panic attacks every day/night because I couldn't breath and was scared that it was something very serious. The doctor, who was watching youtube videos while consulting me, shrugged and said he knew someone that may be able to help, then he sent me off with "I'll call you with his number". Of course he never did. Feeling abandoned and scared for my life I ended up having to be taken to the emergency room the next day, (3/30/2011) with a diagnosis for pericarditis (an enflamed heart), and heart palpitations with other irregularities. In their defense, I sincerely feel like the investigation they are under affected the doctor's behavior and that he thought I was some kid on drugs (or maybe undercover) trying to get a drug RX because I'm young, have a mohawk ,tattoos, and piercings, but I do NOT use drugs, drink, smoke, or even drink coffee! AND had a potentially life threatening condition! All I wanted was an expert opinion. I wasn't going to write anything, that's usually left to karma in my book, but now I fear that someone else who has a potentially serious condition could really be putting themselves in danger by going here. Please go somewhere where you feel like the priority from the get-go, and trust your gut! If I had trusted mine I would have just gone elsewhere after they lost my first blood test, and saved over a week of anxiety and frustration. Lastly: I hope they read this, and recognize me. I want them to know that I was right on in asking for a chest Xray, and an EKG, as that's the FIRST thing the hospital did after hearing my complaints and taking my vitals. I don't mean ill, but if a punk like me can diagnose himself better than this doctor, that's probably a sign that the first reviewer was right on with the incompetence comment. 100% real talk, people. read more

To everyone: Please remember the good before buying into media hype , before giving a hasty rating. They may have been raided, and they may have even been "over-prescribing"; however that does not mean that they were "over -prescribing" to every patient that walked through their door and the good medicine that was provided to the public should not go unacknowledged. .. Patient's need to take responsibility for their own actions and decisions.Doctor on Call was one of the few pain management clinics / , urgent care ambulatory facilities that actually provided pain relief and for a short while( urgent care clinic) accepted Molina medicaid. I was a patient at their clinic from time to time and recieved trigger point injections , when I was unable to see my primary care physician., as well as my four-year-old daughter and I never had to wait longer than 30 minutes to be seen, As a nursing student and someone who's been in the health care profession and deals with a myriad of health issues for 10 plus years can tell you, you will rarely be seen in that short of time anywhere else! read more