I checked in online for the Congaree Rd office in Greenville,SC around 10 AM today; the web site said there was one person in front of me. The time estimate was for 12:03. That was really odd - over two hour wait when there's only one person in front of me. After receiving my text to come, I went to the office, and I was taken back to the examination room before noon. And there I sat for over an hour without anyone coming back. Frankly, I think the doctor went to lunch and the staff just forgot about me. What is the point of online check in if I get put in a room and ignored? I could have gone to the office at 10 and been out before 1:20. Online checkin is a joke. read more

The only one in the lobby for a drug test and been waiting for an hour. No thank you, find somewhere else that's faster

I would not recommend this chain of Urgent Care facilities to anyone - ever. They were the worst healthcare experience I ever had in my entire life. The physicians there seemed detached and distant, and always seemed to be in a hurry. My treatment following an auto accident was mediocre at best, and my injuries, including nerve damage, were not even properly diagnosed and I was not even referred to a specialist. As a result of their poor low-level of assessment and inadequate treatment skills, I ended up having another accident and am now in a wheelchair. Could my outcome have been different had they done their jobs? I guess we'll never know, but this is a question I ask myself every day. read more

This is a horrbile horrible care facility. I took my daughter there mid afternoon on Memorial Day only to be told after a 45 minute wait that they had no drugs available to treat her migraine. Upon my prodding the DR. finally called there other locations only to be told they didn't have the needed meds either. No refund of co-pay was offered. We then had to go to another urgent care facility run by Greenville Hospital System to get her meds. But by then the time window had passed and it was too late to control the migraine, leaving her with a migraine for the entire rest of the week. The facility is dirty. The staff uncaring, she wasn't even asked what she was being seen for when checking in and the DR a joke. DO NOT GO TO THIS URGENT CARE CENTER!!!!!! read more

Our family just moved to Greenville and hadn't found any primary care physicians when my husband started struggling with his asthma. I took him to this facility and everyone from the receptionist to the doctor was nothing but professional and helpful. My husband had been treated for his asthma in California, so the doctor actually called Kaiser Permanente in Southern California to inquire about my husband's condition and the medications he had been previously prescribed. Dr. Pommerenke wanted to know this information before proceeding with my husband's treatment plan. We thought this was service that was above and beyond what we expected. The doctor then gave my husband a breathing treatment and carefully monitored him to make sure he was no longer struggling to breathe. He also prescribed stronger inhalers to help him deal better with the extra pollen and other issues here that were bothering him in Greenville. It has been several months since this visit and my husband reports that the inhalers that Dr. Pommerenke prescribed were exactly what he needed, and he hasn't had an asthma attack since. We thought that we received exceptional service at this location. We were so pleased, that we returned there a few weeks later when I had a sinus infection. Once again, the staff was friendly and helpful. The physician assistant that I saw gave me the exact treatment that I needed and I was well by the next week. Our family highly recommends this facility. read more

This is the most unprofessional group of selfish people passing themselves off as medical professionals. The rudest nurses and the doctor was just as rude to my son. We had to walk out. The State should look into these people's credentials. DO NOT WASTE YOUR TIME AND MONEY HERE!!!!! read more

I'm a fan! I'm the kind of guy who rarely goes to the doctor, and when I do, I often know what the problem is. The doctors here listen -- they do ask plenty of questions, though. I found the staff friendly enough; hey, it's a clinic, not a restaurant. They've come through in a clinch for me twice, phoning prescriptions cross-country while I was traveling on business. True they have a limited selection at their in-house pharmacy, but many clinics have no pharmacy at all -- I generally use Publix FWIW. I also love that they're open weekends and no appointment required. In short, this place is a godsend for busy professionals with crazy schedules! read more

The worst medical place I've ever visited. If there is no one in the waiting area, you still may have to wait 3 hours to see anyone. They are as unhelpful as possible. I need to pick up x-rays from there to take to a surgeon. When I asked if they could have them ready for me, they told me I'd have to come and wait my turn. When I did go, they told me they could not give them to me, because the x-ray technician was elsewhere that day, and I'd have to come back next week. Apparently the technician rotates locations. This is the last place I would ever go if I had any choice. read more

this place is a joke they dont call you back when they say they will, if they give you the wrong prescription you would have to pay your copay again just so you talk to them and straighten thing out you pay no matter what front desk is rude as hell also when they put you in the room to wait for the doc expect to be there for a lease 2 hour read more

I like the place but every time I find a nurse practitioner or doctor that I like and start to go there they always leave and then the employees can never tell me where they go and it makes me sad. I also don't like when you check-in and then you're sent a text saying there are delays I understand things happen. It's just if I was sitting there and checked in I would not be skipped because I would be there to cause a fuss but when I'm out and about and using my phone to check in I have been to one of these places before and they skip me or tell me it's several hour delay and I just don't think it's fair. If a public person like a doctor or medical personnel or nurse practitioner etc. leaves the facility we should have the right to know where they go to follow them if they don't want their great patients to follow them then they should go into private practice just saying!! read more

Convenient, however, I have had multiple issues with prescriptions being called it to the correct pharma. Doctor went on vacation so they couldn't help me until he returned, 7 days.... Ok if you have a cold, but anything more go to a real doctor. PS, if they refer you to another clinic, make sure to compare rates... read more

I had a wonderful experience at Doctors Care Congaree just a few days ago. A horrible cat bite injury is almost completely healed up due to the excellent skill and judgement of Dr. Pommerenke. His bedside manner is fantastic, and his team seemed to really care about me as a patient. The cost was surprisingly low compared to that of an emergency room and even compared to my primary care doctor! I will be back to work in no time thanks to the personalized care I received. read more

Awful service ...Especially on prescription refills I have called three different times (each month) and my refills are never called in when they say they will be done. This last time they even called me to say it was filled and I called the pharmacy the next day and it still wasn't filed!!Horrible Service read more

Awful. My mom is visiting for 2 weeks and needs knee surgery soon. Her pain level is now very high so we came here to get help. We stopped at one doctors care center and they sent us to this location because they only had a nurse practitioner on site. When we arrived there were 3 office staff members and the doctor at the front desk. As I helped my mother over to the desk the doctor explained "I'm not giving you pain medication. Is that what they said I would do?" It was a very embarrassing moment for my mom as she is a registered nurse and not a pain med seeker. She began crying immediately and he asked her to stand there and wait to be seen. He said he would help with the pain and not give her medication and she explained that was all she wanted...to have someone help her; help her pain. In the exam room he examined her knee and reviewed her history and indeed decided she was in need of pain medication. The embarrassment was unnecessary and this clinic should think twice before diagnosing a patient before seen. read more

This office is completely incompetent. I brought my daughter in, sobbing and in pain. I signed in online filled out all paperwork. Waited patiently for my appointment everyone in the office was seen. Still waiting and they never call me. I had to go up to the counter to complain about my wait before anyone even input my information! What the fuck!!! read more

Been waiting since 3:40 still have yet to be seen. Could've went to the hospital and they would've been faster .

They always act like the wish you never entered through the door. The front desk help really has a bad attitude. Even when you are the only one there, the make you wait a long time. I get they give you the impression they hope you get fed up and leave. read more

I was billed $155 for a vaccine I was told my insurance would cover 100%. When I inquired I found out Doctors care doesn't even accept my insurance. I was not told this by the front desk clerk even when I asked. I was assured that it would be covered. I also waited 1.5 hours to get the vaccine that took 30 seconds to administer. Stay away from this place. I am 100% dissatisfied. read more

I went to this Doctor's Care 4 days ago to be treated for a miserable sinus infection. I received a Zpac and some cough syrup. Unconvinced that this would clear it up, I requested a shot. Typically this helps me considerably. However, I never got better. So I decided to come back today and ask what shot was I administered? When I told the receptionist what I wanted, she rudely said "Do you need to be seen?" I explained that would depend on what kind of shot I got Friday. She huffed and then turned her back and walked to a lady in the back and told her to look it up. The lady from the back came up front and told me I got Rocephrin which is an antibiotic. I told her I had wanted a steroid shot. She said you will have to be seen, sign in. Then the receptionist yells out "All you new people that came in, it will be a 2 hour wait. You can go to the location on White Horse Rd, Simpsonville or Greer." Really????? She wanted us to leave! How rude? I'm still waiting......... read more