My doctor is very good. BUT the practice is managed very poorly, dangerously in my opinion. Messages to your doctor are read by / replied to by various office staff. I've had two significant issues with communications to my doctor.
My most recent experience was that the office staff did not know my doctor had changed my medication and didn't convey that to me when I reached then (a day after the new medication was sent to the pharmacy).
Two different office staff were contentious about having the nurse call me back. I insisted.
When we spoke I discovered that my doctor had changed my medication. The people reading and answering the emails on MyChart had no clue what my doctor had done or either they neglected to let me know of the changed medication.
In addition, they created a post dated email chain to cover their oversight. Any of these is unacceptable if you are to believe you're communicating with and being cared for by your doctor or their nurse.
Practice management at Coventry Primary Care RISKS patients' health, IMHO.
My doctor is great..,
BUT if you want to be assured that the intended doctor or nurse received your communication, in my experience, it must be by US mail since it"s unlawful to open mail addressed to someone else.
Using MyChart, there is no telling who reads the email you think you're sending to your doctor or whether the message you needed to get to them was ever delivered.
Oh, and there is no calling the practice directly. All calls are routed through an offshore call center that you must go through and they determine whether or not you can talk to someone in the practice.
Again, only my experience, my opinion. But based on two significant issues revolving around poor and inaccurate communication, I would look elsewhere for a doctor. read more
