I had an amazing experience at the Fayetteville location. The staff was friendly and very…read moreinformative and made me feel very comfortable with a procedure I had never had done before. The interior is beautiful, is clean and pristine and overall great environment to have hydration in.

Horrible service and a scam be advised they offer you a deal of three sessions but don't explain…read moreyou have six months to use. I was told by representatives that of your cancellation is fine only have to pay $5dollars and rebook anytime. Don't worry I won't be coming back.

As a new patient at ENT of Georgia South, my experience with the clinical team was positive;…read morehowever, my interactions with the front office were disappointing. During the initial scheduling process, I was required to repeat my demographic information multiple times because the intake representative appeared to have difficulty collecting the information accurately. Unfortunately, the representative's attitude made what should have been a straightforward process unnecessarily frustrating. My larger concern involved gaining access to the Athena patient portal. As a new patient, timely access to the portal is essential for reviewing records, receiving updates, and communicating efficiently with the care team. When I called for assistance, two front desk staff members stated they could not help. The issue was escalated to a manager, but the manager did not speak with me directly and instead communicated through front desk staff. I was repeatedly instructed to contact the Athena help line, despite explaining that I could not access the portal in the first place. No alternative support options or IT contact information were provided. When I asked to escalate my concerns further, I was told there was no one above the manager available to speak with me. As a healthcare clinician myself, I understand the importance of patient portal access and effective front-office support. Patients should never feel like they are a burden when seeking assistance with basic aspects of their care. The quality of the clinical care is the reason I would consider returning. However, even excellent clinicians can be undermined by a poorly functioning front office. Additional training for intake staff and management would significantly improve the patient experience. Patients deserve to feel heard, supported, and assisted throughout every step of their care journey. I hope this feedback is used as an opportunity for improvement.

If I could give zero stars, I would. Do NOT waste your time with this facility. They will string…read moreyou along for months with their incompetence and disorganization, never delivering actual care beyond prescriptions. If they tell you the allergist will reach out to you to schedule an appointment, weeks will go by with no call. You'll have to call and schedule it yourself. If they tell you they'll request authorization from your insurance for a CT scan, you'll show up for the appointment, and the authorization was never submitted. If they request authorization for a surgery, it will be denied because they never scheduled you for a pre-op appointment. If they say they will file an appeal on your behalf, they will run out the clock (180 days) and never file the appeal, submit a new authorization request, and pretend the appeal never happened. When the authorization is finally approved, they'll schedule you for surgery and then call you the MORNING BEFORE to cancel it, due to the surgery center not accepting your insurance, despite being told that your insurance is accepted and getting a detailed confirmation of exactly how much your surgery will cost. I haven't had a single experience with this office that wasn't unprofessional and disappointing. They don't deserve to be in business. DO NOT WASTE YOUR TIME.

Top Notch medical care! Have been going here for the last 10 years, always a short wait, the staff…read moreand providers have been excellent every time I've been there. It's always very clean and organized, And Allen Imes is absolutely incredible with knowledge! He's very quick at figuring out the issue and how to fix it. I highly recommend this office for the fast service, the compassion and knowledge.

Never had problems with them b4 today I have 2 insurances and I should not have to pay a co-payment…read morebut today I had to they refuse service because I didn't want to pay the co-payment. I was in lots of pain . Collin Edson was very rude... I ask who was in charge he said they didn't have a supervisor.

I've always had a good experience at this practice. The office is very clean and well-lit, the…read morestaff is friendly, the doctors are helpful, and they run on schedule! I've had visits with two different doctors and like that the doctors are not afraid to recommend different treatment options and willing/able to answer questions. If anything, my one critique is about how long it can take to get in for an appointment. In my experience, they are usually booking at least a few months out...but this can sometimes also standard for dermatology appointments ‍

Went here today! Was a quick check in and the doctor took his time to go over everything and to get…read moreme on a speedy road to recovery!!! I highly recommend !! We will be back !!!!

The staff here is amazing! Every time I visit this location I'm greeted by the staff whose always…read morefriendly. I popped in this past weekend the owner Felecia was there she's the one who checked me in to receive my injection which let me say has worked very well. I've received colonics from this location too I must say the rooms are always clean and the customer service is top notch. Please stop by any location to give this place a try, you won't be disappointed.

The customer service is great. The staff is amazing and welcoming. I have been a customer for…read moreseveral years I started at the Fayetteville location and moved to the Peachtree location. I appreciate how the owner takes time to educate customers when she is around.

Communication is clear and frequent (e.g.com appointment reminders). everyone has always been…read morecourteous, helpful, kind-- and I don't recall ever having to wait a long time to be seen.

I have been going to visit Dr. K and then Dr. B for over 30 years. They and their staff have always…read moretreated me and my wife with respect and personal care. They are very responsive to our needs and listen to our concerns. They are more into discovering the real issues affecting your health than hurrying to a diagnosis and moving you through quickly.

Dr Royster and her team are knowledgeable professional and makes you feel's welcome and…read morecomfortable. Thank you All Staff

My doctor is Dr.Royster she is always amazing. However my first time coming to this office at 18…read moreyears old by myself was very traumatic and i was young so i didn't really have the courage to stand up for myself. Anyways i had to get an ultrasound to confirm that i had cyst on my ovaries. I didn't catch her name but the ultrasound tech was light skin heavyset a little older she had twists or dreads . she was very rude and unprofessional. This was the type of ultrasound where they stick the probe in your vaginal area mind you again i am 18 and this is my first time having a procedure like this done. So i get undressed and i am now on the table shes getting ready to put the probe in but i kept on flinching and moving because i was anxious and nervous. She proceeded to roll her eyes and say "Are you sexually active ?" i say yes . She says "Well it feels like sex i need you to relax so we can get it over with it doesn't hurt it's just uncomfortable." I just brushed it off but i think about this every time i have an upcoming appointment here . That situation was very heartbreaking and disrespectful .