Meghan B. was my therapist and she was excellent. She kept the appointments challenging and…read moreinteresting by varying the exercises, movements and therapies used to treat my chronic pain and loss of range of motion. She's a very caring and competent healer.

I had one visit, my review has nothing to do with the therapist. She was great. My issue is the…read morefacility overcharging customers with benefits. This center tried to charge my insurance $650 for the initial visit. My insurance only allowed them to charge me $270ish dollars. When I called my insurance they said it was the highest cost they have ever seen. I'm just recommending shop around prior to coming here.

never rehabbed before and hope I don't have call to do it again. it's not that my experience was at…read moreall horrible (quite the opposite actually) but I'd rather spend the rest of my days in an elevated state of healthfulness rather than on the verge of enfeeblement but I suppose that is kinda the point of rehabilitative physical therapy. so anyway, after crashing into a rather large piece of machinery a couple weeks ago I was told that I would likely benefit from a series of visits and exercises and stuff so here I am doing range of motion and strengthening exercises under the watchful eyes of Melissa, Cassie, and a few others whose primary responsibility it seems is to keep me from nodding off between sets... yea for naps! for me the best part of this is I am here for the shortest possible time to fully accomplish my treatments. at my sessions I get a progress check and do a half dozen or so exercises on the machines and then I get to go home and finish the simpler but necessary stuff that requires little more than hand weights and a bench and stuff I have lying about the house which seems a good use of everyone's time and resources. takes a little more than five hours a week to get it all done which seems a reasonable investment to enhance my health and well being.

When I was shopping around for pt speaking to Beverly made up my mind. As the voice on the other…read moreend of the phone she was kind, patient and knowledgeable. And she continued to be that way with every check-in and check out. My physical therapist was Samantha and what a healer she was. She was very aware of my pain and my muscle responses which made the programs she designed that much more helpful! Her exuberant demeanor helps pull one out of their pain so the healing becomes so much easier. The techs that help with the assigned exercises are wonderful as well! Kenzie(sp?), Zach and Jasmine made my workouts a joy. They are such caring and kind people. I observed the other Personal trainers to be caring in their work with other patients as well. I went from extreme pain and no mobility in my left arm to great mobility and the best reduction in pain I have ever felt. If you are looking for a kind, caring and knowledgeable group to help with therapy this group is it!

Helped me and my wife in the past. Very knowledgeable in all types of therapy! Fast recovery time…read moreand nice facility!

I was car accident & needed physical therapy to workout my neck & shoulders. Loved my experience…read morehere & I didn't want to leave.l after my sessions. Even though my accident happened about 2 months before I started visiting Benchmark & the pain wasn't as consistent, I didn't realize how tight my muscles were in the affected areas! Clean space. Friendly staff members. Small location but I've never felt overwhelmed with other people being around. They schedule just enough people so you feel the intimacy of your sessions.

Come to BenchMark for all of your physical therapy needs, they will not disappoint you! Emily and…read moreMiranda are amazing physical therapists. I had never been to PT prior to BenchMark and the staff here made me feel very comfortable. The ladies here are very knowledgeable and they really took the time to explain/show to me how different exercises strengthened my sprained ankle. It was an eye opening experience to learn about why my foot had weakened after a year into the sprain. After that an app was provided to help assist in doing exercises at home. The booking process was seamless thanks to Alicia, their front desk coordinator! She's very sweet as well. Thank you BenchMark team for all that you do!!!

Cody, Cheryl, Macy and the staff at Benchmark Physical Therapy have been great. From my first…read moreappointment, everyone has been kind and professional. Cody goes above and beyond to listen and change treatments as needed. Highly recommend!!

42yr old Female - I had hip surgery to have my labrum repaired on May 20, 2024. I picked Benchmark…read moreTherapy ahead of time after calling around to several physical therapists. Once I had my surgery, I was not able to see the same therapist, due to an illness and then a vacation. I had widely varied activities with each therapist. Later, I began to get frustrated because I was having to pay out-of-pocket $110 per visit twice a week (no insurance) and be ignored for most of the time because each therapist is split between two patients. When I finally hit week four on Monday, June 17th, my protocol was supposed to change. My therapist never consulted the new protocol. I believe it's because she went from seeing two patients and without a break seeing two more patients. She assured me I had no more restrictions. This is when I finally realized what the problem was, she did not have time to record or consult any notes. When I got home and asked my surgeon to send me the protocol, I realized my therapist had me completing aggressive exercises that I was NOT cleared to do as well as forgoing exercises that I should've been doing all along. I was in a lot of pain for the next two days and couldn't even sit correctly. I am devastated at the thought that this negligence has possibly destroyed my surgical repair that has cost me more than $7,000 (my part) and equally destroyed my hopes for restoration. My trust is completely gone. I understand you have a business run and money to make, but this is people's lives and their one chance to heal.

My experience with Saylor Physical Therapy has been extremely troubling, and I want others to be…read moreaware of what happened. The clinic collected $420 in copays from me for six visits that were denied by my health insurance because Saylor did not obtain the required preauthorization. BCBS explained that when a denial is caused by a provider's administrative error, the patient is not responsible for any charges or copays. My Explanation of Benefits statements confirm that I am responsible for $0 for these visits. Despite this, the clinic kept the money. I spoke with their office manager and explained the situation. She refused to refund the copays because she was adamant the clinic would be paid for those visits. I explained that even though BCBS refused to pay, they would still receive payment from Geico for those visits since it was a personal injury claim. She still refused to refund the copays but said they would be refunded if they received payment from insurance. Later, Saylor Physical Therapy accepted payment in full from Geico for all six denied visits and still did not return my money. They have ignored every voicemail and email I've sent since then. There was also a seventh visit where they took my $70 copay, received payment from BCBS, and then accepted another payment in full from Geico for the same date of service. According to the information I received, they told Geico the visit had not been paid, even though BCBS had already paid the claim months earlier. They kept all three payments. This does not feel like a simple oversight -- it reflects a pattern of billing behavior that no patient should have to deal with. In total, Saylor Physical Therapy owes me $490 that I believe should be refunded, and they have refused to communicate or correct the issue. I have been left with no choice but to turn to the NC Department of Insurance and the NC Attorney General for assistance. Based on my experience, I cannot recommend this clinic to anyone seeking honest or professional treatment.

After going to Saylor PT off and on for 11 years, I received a $60.00 no show bill for an…read moreappointment I had cancellled. The bill came 6 months after the alleged missed appointment. I was out of state when they say I missed the appointment. They say I have no alternative but to pay the bill and there is no one higher than the secretary that I can speak with. This is garbage but I'll keep fighting.

Starting with the front desk, Connie is incredible. She always greets you with a smile and is…read morealways willing to help. Sara, well she is a great PT Assistant, knowledgable, patient and caring. Her patients seem to thrive. Then there is Kari. Well she is in a league of her own. She knows how to correct your problem with the right amount of exercise, therapy, toughness and tenderness to get you healed. I wouldn't go any where else.

I recently started going here due to my bum ankles. I'm klutzy and carry way more weight then I…read moreshould which has resulted in incredibly weak ankles. This is one of the only places that is open Saturday's. Yay! I am really pleased with the staff. Both desk staff and therapists are great. I especially like my therapist Leanne. She is just so sweet. I am new to physical therapy, so it was a surprise to me that they book multiple patients at one time. For instance I usually share my appointment with a lady who is going for back rehab. Even with that you get good attention and I am making progress. The only reason I did not give five stars is because of my first appointment. I had a fill in therapist and she really didn't explain how things operated and I felt a bit of a hard sell on coming more than once a week. And I get that is for my benefit, but there was no explanation of what my course of treatment would be and it felt a bit like chiropractors.....come as often as possible so we can bill insurance. Ultimately my copy is too high for me to come twice a week and due to my schedule I struggle to make it once a week.

I have been attending PT sessions at Compleat Rehab in Mint Hill since August. It is amazing how…read morewell I have done and how much Chris, Khyati, Beenal and Abby have helped me! They have made my time there stress free and fun. I have worked with all the therapists, assistants, and office staff (Leah), and every one has been kind and understanding. Don't get me wrong, they expect me to work hard at therapy and at home, but they offer constant encouragement and praise. I have worked most often with Chris and we have a nice rapport. I have never enjoyed going to PT as much as I have to Compleat Rehab. We laugh, I grumble, and we laugh some more. They have brought my arm from being unable to use it to being able to raise it above my head. I was concerned my arm would never be "normal," but they have proved me wrong. I would recommend them to any one in need of PT.

Ariana Legatie is a wonderful physical therapist. She is sweet, kind, and very good in her field…read more I began to see her in Feb. after getting out of my boot from surgery on my achilles tendon. I am an avid tennis player and wanted to get back on the court. The Dr. said it would be 10-12 months, but with Ariana's help, I am back after 6 months! Complete Rehab has all the equipment needed to treat all kinds of problems. I would highly recommended them and Ariana to anyone. Anne Doughty