My experience with Saylor Physical Therapy has been extremely troubling, and I want others to be…read moreaware of what happened. The clinic collected $420 in copays from me for six visits that were denied by my health insurance because Saylor did not obtain the required preauthorization. BCBS explained that when a denial is caused by a provider's administrative error, the patient is not responsible for any charges or copays. My Explanation of Benefits statements confirm that I am responsible for $0 for these visits. Despite this, the clinic kept the money. I spoke with their office manager and explained the situation. She refused to refund the copays because she was adamant the clinic would be paid for those visits. I explained that even though BCBS refused to pay, they would still receive payment from Geico for those visits since it was a personal injury claim. She still refused to refund the copays but said they would be refunded if they received payment from insurance. Later, Saylor Physical Therapy accepted payment in full from Geico for all six denied visits and still did not return my money. They have ignored every voicemail and email I've sent since then. There was also a seventh visit where they took my $70 copay, received payment from BCBS, and then accepted another payment in full from Geico for the same date of service. According to the information I received, they told Geico the visit had not been paid, even though BCBS had already paid the claim months earlier. They kept all three payments. This does not feel like a simple oversight -- it reflects a pattern of billing behavior that no patient should have to deal with. In total, Saylor Physical Therapy owes me $490 that I believe should be refunded, and they have refused to communicate or correct the issue. I have been left with no choice but to turn to the NC Department of Insurance and the NC Attorney General for assistance. Based on my experience, I cannot recommend this clinic to anyone seeking honest or professional treatment.

After going to Saylor PT off and on for 11 years, I received a $60.00 no show bill for an…read moreappointment I had cancellled. The bill came 6 months after the alleged missed appointment. I was out of state when they say I missed the appointment. They say I have no alternative but to pay the bill and there is no one higher than the secretary that I can speak with. This is garbage but I'll keep fighting.

I had shoulder replacement surgery and a friend recommended Javin Sterner with Saylor Physical…read moreTherapy in Mooresville NC. I am so grateful I took his advice ! Unlike some physical therapy specialists who work with several patients at one time or just turn them loose with exercise machines, Javin works personally hands on during the FULL time. He also is careful to perform therapy with a MINIMUM of pain. He has been a tremendous help during my shoulder recovery and physical therapy. I have since recommended Javin to several friends who are very happy with his therapy. My experience with Saylor physical therapy and Javin has been incredible and I Strongly recommend him.

I had shoulder surgery for rotator cuff and bicep tendon repair along with acromioplasty. During…read morerecovery it was evident that I had suffered nerve damage. After going to PT prescribed by my surgeon for a couple of months I realized they had no idea what to do for the nerve damage. Fortunately, a friend had been to Javin for a different nerve damage issue. He had wonderful success with Javin. I made the switch and never looked back. My neurologist told me the nerve could take 1-1.5 years to heal. I am now 8 months post op and nearly completely recovered. Javin's approach to therapy was completely different to anything I had ever experienced. His individual attention is like having a personal trainer.

Ed was a huge factor in regaining my leg strength after having a stroke. He is knowledgeable,…read moreattentive, easy to work with (well mostly) and has an outstanding personality! I would highly recommend him to anyone in need of PT services.

Ed Heller is the best Sports and Physical Therapist I have ever been to. He is extremely…read moreknowledgeable with great expertise in his field. He was extremely helpful. He sent me home with stretches to help my current injury and also things to prevent further injury that I asked about as well. He did dry needling which helped me greatly and I am now able to touch my ear to my shoulder which I wasn't able to do when I came in. I highly recommend him to everyone I know. Thank you Dr. Ed Heller for truly helping me when nobody else could.

I underwent shoulder surgery and had rehab at Fyzical Therapy and Balance Center in Mooresville. I…read moream a physical therapist myself and found the expertise at this facility to be superb. Everyone from the front desk to the providers I interacted with was professional, friendly, and designed the program with the protocol from the surgeon adding their unique flare. I would highly recommend this company and the Mooresville and Concord offices. Beth Badour PT

From the owner: We are much more than your typical physical therapy clinic. At FYZICAL Therapy & Balance Centers,…read morewe focus on improving your quality of life by using a holistic, whole-body approach to connect your diagnosis with a customized plan of care. Our Physical Therapists are experts in the art and science of the evaluation and treatment of the human body. We care for people of all ages and treat a variety of muscle, joint, joint, and neurological conditions. We also specialize in vestibular ailments (dizziness, vertigo), balance therapy, and fall prevention. In addition to using the most relevant therapeutic techniques and state-of-the-art technology, effective communication is a key component for successful, efficient recovery. We make sure you fully understand why you are experiencing your symptoms, what is the recommended treatment program, and how to prevent pain or dysfunction from happening in the future. The comprehensive evaluation and wellness programs at FYZICAL Therapy and Balance Centers will help you achieve the pinnacle of healthy living, expand your boundaries and feel better. Our highly skilled therapy providers are 100% focused on your optimal health so you can Love Your Life®!

Three weeks ago tonight, I got up in the middle of the night and my right knee gave out and I went…read morecrashing face first into a door jam. What a bloody mess and I meant that literally. Next day, trip to the ER in Huntersville for CT Scans and X-rays which fortunately proved to be negative with no breaks or indications of an TIA. The right knee was replaced by Dr. David Holmsley back in 2004 so made an appointment with him for follow up. After multiple additional tests, Dr. Holmsley indicated that repair surgery was not warranted at this time and we would try to address the weakness in the knee with Physical Therapy. I remembered that the was a Physical Therapist in the same building as my Primary Care Physician so I asked about using them. Dr. Holmsley said "perfect" so I made an appointment with them. My first appointment/evaluation was today with Ali B. and she did a work-up based on medical history and my overall physical condition. She worked me through several different types of exercises that I am supposed to do daily to strengthen my legs and lower back to take some of the stress off of the knee. We scheduled in office appointment for the next four weeks. Very efficient and well organized office less that 10 minutes from my house. Got home about an hour ago and while the exercises did not seem that strenuous int he office, the soreness is now setting in. Did I mention I hate physical therapy but it is necessary to resume a more normal lifestyle,