I was fairly new to the practice but Left after only about a year due to rude, unprofessional front desk staff. I called the office one day around lunch time to schedule an appointment for my sick baby. The woman who answered was pissed off that I called on their lunch break. It looked light there was a glitch in their phone system because I got through in the line during their lunch break. As a working mom, I only have time to make phone calls during lunch breaks. I was thinking I would probably just leave a message to their answering system. Instead , my phone call went through and this woman was so pissed that she had to cut me off when I was explaining to her my reason of calling ny asking if I pressed anything else on the phone to make my call go through. This woman is so unprofessional and had the worst customer service skills ever! read more

Love the doctors and the nurses at this location but the women taking appointments at the front desk are unbelievably rude. I went to the front desk to ask for a medical form to be filled out last minute and apologized for the rush and any inconvenience and was told the form could only be done by Monday. I kindly asked if there was any way to get it done earlier and I was told that I was being selfish and unfair to those who had forms in to be filled out earlier. I asked ONCE politely and was given this kind of rude, cold reception. Word for word this is what happened. I left the location and my form and came back to my mother and when she asked why I couldn't get it filled out I let her know what the woman in the front very rudely told me. My mother went back to the office to ask again and that it was very urgent and the woman exasperatedly told her that I need to "learn her lesson" and did everything but shoo her away. read more

Can't say enough great things about this practice. They always try their best to fit in me if I call in the morning with a sickness or emergency for my babies. They also gave great referrals for other specialty doctors when we needed them for our little ones. They have a large reception staff and I'm sure it's not always easy with scheduling because this practice is high in demand and super b read more

I called to make a new patient sick visit back in February 2013. Since I have a HDHP, I always verify office charges before I come in, so I can be prepared for the costs. This was my second sick visit, but with another child. We are new in the area, and have previously visited this pediatric group months before with satisfactory results. However, a few weeks after the visit I got my insurance statement showing that I had been charged a new patient comprehensive exam fee of $250.00. When I called to make the appointment, the office lady on the phone quoted me a $98.00 office charge for a new patient sick visit. She informed me that upon my next visit for a well child, I will be charged a higher fee for a comprehensive exam. This was consistent with the information I received months earlier when I took my daughter in for a new patient sick visit. I complained about the charge to the billing office lady, who retorted back with a lecture on why I chose an HDHP in the first place. I was rather offended as this health plan is not a choice but instead, the only health plan option my husband's employer offers. I was also told that I should not ask the front office gals any billing information or ask to verify a charge as they are not qualified to provide that information! The billing lady referred me to the office manager, who took weeks to call me on this issue. In the end, the office manager apologized for the misinformation, and stood by the charge, citing that the first doctor we saw months ago didn't mark the form correctly. I told him I disagreed with this assessment and they ought to deduct the difference from my bill. His only response was that he appreciated me bringing the discrepancy to his attention and that although it wouldn't help my situation, it will help others. What kind of customer service is this? Upon being transferred to the billing department to settle my bill, I asked again about the coding for my son's visit. I asked the billing lady what the code is for a new patient sick visit and she replied with the code 99203. On my bill I have the code 99204 for a new patient comprehensive exam. I inquired if the charges would be different on those codes and she replied yes. Why then am I not being charged for the appropriate code, and why as a business would they not honor the information I received and make the situation right? I have referred four families new to the Wilton area to this group of doctors. I will no longer recommend this pediatric office due to their lack of professionalism and customer service. read more

The doctors are very good. However, the support staff is the worst. The woman taking appointments is curt and rude and likes to insult the patients. The nurses are a tad better, but can also be difficult when discussing anything out the the realm of what they want to do. read more

Some of the staff are very helpful, and the doctors are terrific. We've had great luck with those on call on Saturdays, and are in love with our child's pediatrician, Joe Hufnagel. read more

We just couldn't be happier with our children's pediatrician Dr. Hufnagel. Joe Hufnagel is sweet, very knowledgeable and always happy to talk about anything. We appreciate his prompt response to our calls few times we needed him during weekends. We are very blessed to have him as our children's pediatrician! read more

All the Doctors here are amazing! We love Dr. Macken and Dr Renda!! The medical staff is extremely knowledgeable and my kids love them!!

Rude, cookie-cutter service. I regret to have even considered taking my baby there. We are new to the area, and I wanted to make sure we didn't end up with a pushy doctor, so I asked the "new patient coordinator" a few questions, including how they feel about delaying the MMR by just A FEW MONTHS. She took down my questions then later called back and left a voicemail saying they were refusing my baby as a patient because their doctors "follow CT state rules" - thus implying I am trying to do something illegal, which I am not. I told them I was insulted and felt that my parenting choices were being judged. I wanted to know who made he decision to reject us, and under what grounds. Although the new patient coordinator did apologize, the office manager (Pat) repeatedly stated that I did not deserve an apology. When we did finally speak to a doctor, she said that they strictly follow the AAP's schedule because discussing alternative schedules "takes away from the service". Fair enough - although my choice is not against CT state rules, I guess it's against their office's strict protocols. But even if I did want to follow the AAP's schedule (which is more rigid than the CDC's), this lack of flexibility is a big red flag. I would much rather take my baby to a pediatrician who takes the time to personalize the plan of care. read more

The doctors and nurses have all been very pleasant and warm. However, every appointment we make with our "primary" doctor, without exaggeration, 90% of the time I always get a call the doctor is out and I have to reschedule. Only positive to this is meeting all the doctors and finding out who we like most. As a working mother I expected the receptionist to be a little more apologetic and accomidating when trying to re- schedule us, I explained this happens A LOT to us, I have to take vacation days at work to make such appointments (preventative services only M-F) and she was very rude and abrupt. This one particular receptionist has NEVER been polite on a single phone call I've EVER had with her. Very short, combative, sour attitude- right off the bat. Forget if you dare ask a question, it's like a personal attack getting her to offer any kind of service, or answers (her job!). She'll hang up without acknowledging a thank you or bye- no closing response AT ALL- just hangs up! Conveniently she never gives her name, and I get so frustrated speaking with her I forget to ask, but she's older and always answers the phone when I call. She would be enough to consider leaving the practice! read more