I have had issues in the past with this cemetery but as of recently they have new staff and you can…read moretell they are making an effort. I used to work with Terrell down here and he was wonderful but moved cemeteries to one closer to his house so he was no longer helping us with our needs. Then issues started as no one was running this place. I recently called and was very impressed by the level of service.

My mother was laid to rest one year ago and it has been one problem after another with the cemetery…read morestaff including incorrect ordering of the headstone, name plate and the memorial bench. After an entire year, there is still no death date on her name plate and the memorial bench is STILL not placed. Unfortunately, the staff at Heritage Hills has prolonged the grief process for my entire family. Their lack of communication, unkept promises, and excuses have continued even with a change of staff. My family has been more than patient with the staff and all we have expected is for contracts to be upheld in a timely manner. I would absolutely NOT recommend Heritage Hill to anyone that is looking for a smooth experience during a stressful time of losing a loved one. Update 11/2/22 I have emailed the business at the customer service email below and they have yet to respond to that email. I am unable to respond to the generic reply below.

Everything was done with ease and with the highest professionalism during this trying time.read more

What is green burial? That is the first thing the Hospice social worker asked as she offered to…read moreassist in finding a funeral home to take mom's body. I could describe it, but did not realize finding a funeral home knowledgeable of the process would be such a task especially at 2 am. The social worker and I Googled a few places and waited for call backs. One location called back and were very derogatory about the cemetery that my mother had chosen, which quickly left an extremely sour taste in my mouth. However, though they were negative and answered very few of my questions, the funeral director did mention there is a Green Burial Council that certifies funeral homes in green burial and their website has a list of certified funeral homes across the country. As we scrolled, we found Routsong. The social worker called as I being the nerd I am looked for online reviews. They were a funeral home I wasn't familiar with nor had anyone in the family used and at 2am I definitely couldn't make a Facebook post for intel as mom needed a place to go ASAP. From the initial conversation to handling the final payment, Routsong has been a godsend. Through the process of planning my mother's celebration of life, I worked closely with Sam Routsong. I found him to be extremely helpful, personable, and knowledgeable. He also helped with working with the insurance companies and cemetery on my behalf, which took a lot off my plate! Planning a memorial is akin to planning a wedding there are so many minute details that can easily be overlooked, but Sam made sure nothing was overlooked and communication was flowing. This was especially helpful as I can be a little OCD when it comes to planning things. He made sure I was able to visit the florist and gave the final ok on the flowers for the memorial. He "officiated" mom's grave side service and he was tremendously attentive to myself and the guest at mom's actual memorial... even to the point where people were like "do I smell cookies baking?" And they did and were served warm cookies and other refreshments as the visitation progressed. Even everyone who attended the memorial were impressed by the service and venue. I cannot speak highly enough of all that Sam and the Routsong family did for me during this difficult time. And I know you want to know the answer to the million dollar question!!! COST... Though I've never paid for a funeral nor memorial before, I found them to be extremely reasonable and accommodating. Whether you have a set budget or the sky's the limit they want to ensure your "vision" is executed without "burying" you in debt. I would HIGHLY RECOMMEND the Routsong family when it comes time for your loved one to transition!

Professional and courteous, this family owned and operated business is everything you would want…read morewhen you're going through a loved one passing away. I was skeptical at first because of horror stories you hear about some funeral homes price gouging and taking advantage of people during their time of grieving. I quickly realized, after meeting the owners and staff here, they care about meeting my family's needs. They care about keeping expenses reasonable and fair. They care about allowing my family to properly grieve. The visitation and funeral service went smoothly and Morris Sons made my family feel as comfortable as possible during this time. The loss of a loved one is always a difficult time for the family, but if I'm faced with another funeral planning, I will definitely choose Morris Sons again.

When my mother passed away several years ago, we ended using Avance. I don't recall many details…read morefrom the time, due to the stress of the situation, but I will say, my mother looked beautiful in the casket. Her hair and makeup were immaculate. I have been to funerals where the deceased looked awful - not just the makeup, but the hair looked dirty and unkempt. Avance does the best job with mortuary makeup and hair I have ever seen. I remember they gave us all the time in the world, from carefully picking the casket, the flowers, and even transportation of the body all the way to southeastern Kentucky. My experience with them was good. It was several years ago and things may have changed, but I have nothing but good things to say about Avance.

This by far was the most unprofessional funeral home behavior I have ever experienced by the loud…read morewhistle by the business owner to his comments in regards that the deceased woman's family does not want to pay overtime. Just when it seems the least compassionate funeral director could not hit a new low was yet to have one more act of complete disregards for the family was the tossing of flower arrangements in the back of the hearse. I hope to never say goodbye to another loved one at this place of business.

My wife passed away in early January, 2026. Her service was held at the Blue Ash location. Nate…read moreand his team did a great job in all respects. Their compassion and competence were outstanding. They were very easy to work with to set up the service. We provided pictures online as requested. They created a great video which ran in the background during the visitation; afterwards they provided a copy to me. They provided a deacon, who did a great job with the memorial service after the visitation. They provided good advice on restaurants where attendees could meet afterwards; we used one of their suggestions and it was also very good. I have recommended them to several friends and wholeheartedly recommend them to anyone who asked me.

We laid to rest my sweet mother-in-law last night at this establishment and I went to get a $0.25…read morebottle of water for my son and the gentleman working the event question me on who I wanted the water for ...asked me several times and said it was for "immediate family only"... Did not give me a bottle went out and my husband asked me where the water was and I said the gentleman in the back would not give me one he came around the corner and chewed my head off insisting that he did not say that in front of his deceased mother it was traumatizing I just can't say enough how awful the occurrence was..... I would not recommend this establishment to anyone. Extremely tramatizing.

Preston Charles Funeral Home was a great experience for me and my family. Mr. Charles and his…read morefascinating team did and amazing job! Making familys happy and proud all over the city of Cincinnati. I couldn't have had a better experience with this beautiful group of people. Me and my mother and my family were totally floored with an exceptional work that they did! My grandmother (Julia Mae Bell) Looked so beautiful thank you! Thank you for the wonderful experience!

During my family's time of grief. The Preston Charles funeral home stepped in to care for our…read morefamilies needs as if they had known us for years. We were given a fair cost for the service. And were treated like we spent a million dollars. Mr. Preston and his staff are so caring. I highly recommend people use there warm and professional service especially when your heart is broken. They really care

the managing board are very difficult to work with My husband has 4 lots they refuse to transfer…read morethe deed to me first saying they didn't have it then screen shooting it to me. they never mailed it to him as he requested years earlier. Think twice before doing business with Dan or Doug. it makes no sense that they are holding the deed hostage. what does it matter to them??? The lots are paid for, they have their money, send me my Deed my husband paid for! Don't use Evergreen cemetery in West Carrollton

My reason for putting this cemetery on Yelp is for other folks doing genealogy or historical…read moreresearch. In my case, I was coming to locate the grave of one Robert L. Drake, founder and namesake of the RL Drake company, who made some of the finest amateur radio gear ever. This was part of a trek to find his final resting place, was well as the Drake factory - the building still stands at 540 Richard Avenue, MIamisburgh, OH. This is a very peaceful and contemplative location in the town of West Carrollton, OH (outside of Dayton) - away from traffic noise, and is very well maintained. It does appear it's "still open" - in that there are fairly recent interments in evidence. One of the photos I've attached shows a rough map of the cemetery, with the red square denoting the general area of the Robert L. Drake grave, should anyone find this who is also wishing to visit Mr. Drake's final resting place. Again, very odd to give a "Woohoo!" vote for a cemetery - but this is for my fellow amateur historians researching folks from the past. Dave

Great place to do preplanning…read more The counselor worked with the Church and all organizations so that now all my wife or children have to call one number when we die.