--do not take them here…read more From the moment we arrived to pick my dog up, the environment was loud, chaotic, and completely unprofessional. Dogs were barking, crying, running loose, and Maria and the staff were yelling at all of the dogs. You could hear the staff and the dogs were crying and whimpering behind the closed door. There was no sense of calm, care, or control !!! Maria didn't just scream at the animals--she also yelled at my mother, a first-time customer, as well as another client, due to the fact that she did not like that we had concern for our dogs. When I attempted to call back later to speak with her calmly and professionally, she hung up on me. My mother was in tears. Before we left, she even yelled "Good riddance. Good luck. Take your dog and leave." This is how the owner treats people. The grooming was incomplete, my dog came home smelling horrible, and he looked like he had been handled carelessly. There were moments while waiting for his appointment to be over where we considered going into the back ourselves to get him, we didn't feel he was safe. This wasn't just a bad haircut. This was a disturbing, hostile experience from start to finish. There is absolutely no excuse for yelling at animals or customers. If you care about your pet's wellbeing, seek out a groomer who operates with compassion, professionalism, and basic decency. This was the opposite.

Maria is amazing! Have been going to her for over 12 years. I had a large Bernese and now a tiny…read morePomeranian and she has done amazing work with both of them. She truly cared about our pets and does the best grooming

I was just at my wits end. My Corgi pup was deathly afraid of having his nails trimmed. I tried…read moreall of the training tips and multiple groomers. Everyone had given up. Until I tried Spaws !! The groomers are amazing and tried different techniques until they found what worked for my fur baby . Who knew he needed a cheering squad of 4 people to get through it ? The groomers at Spaws did!!!! They even gave him treats for being a good boy!!

Fantastic Aquarium store Jim Kent (Owner) has a marvelous selection of Aquatic Plants, Fish and…read moremore. Jim provides exceptional advice and customer service. Jim is very knowledgeable and friendly, sharing valuable information with his customers. I have purchased lots of fish from Jim and none have ever had any disease or infection. If you are looking to set up a large aquarium or small Betta tank Jim has everything you will need. Experienced or beginner Jim has what you need.

Fantastic experience at Wet Pets. Small shop with a big heart! Jimmy is incredibly knowledgeable…read moreand passionate about his profession. We received amazing customer service and information on how to care for our Beta fish. Our purchase was only $38, but Jimmy treated us like we were spending hundreds! My daughter was enamoured by all the fish and decor.

I was fooled into thinking this place was professional. The pre visit to the kennel showed a nice…read moreoffice and large kennel with play grounds for dogs. Although the place looks nice the staff are very unprofessional My dog stayed here and within 3 hours sustained a injury and lacerations or puncture wounds to her back legs and chin. The staff made one phone call to myself and wifes cell with no voicemail while we were away on our vacation within Ontario. Although they took her to the Vet to get stapled, the staff made no attempts after to contact us to inform us of anything.. We finally found out after calling Redwood on our drive home 2 days later asking if they would stay open an extra 10 minutes after closing due to traffic. Only then the staff alerted us of her injuries and on top of that they wouldn't even stay open so we can get her. We had to have a sleepless night waiting until the next morning to pick her up. Our dog stayed in a 4 feet x 5 feet cage for two nights with injuries without us knowing. Picking her up was a nightmare. I had been asked to pay all bills even vet bills before I was 'Allowed" to see her or take her home. on top of that I was to be "given a opportunity" to see her injuries through a glass window. After debating and arguing with an incompetent staff they finally let me have her. Some follow up was made by the owner only after 2 days of picking her up as they were away for a dog show and were'nt available to deal with this. Even with the follow up no answers were given and we are still wondering what happened and why no contact was made and why our dog would need to be confined in a cage with injuries. Also my brothers number who is local, was provided in case something happened. He was not contacted at all. Only one follow up call was made to me after the initial discussion with the owner to see how my dog was doing. Although fees were waved the staff was very unprofessional. I have not contacted them regarding my vet bills either.

My dog, Beyla, has since passed, but we were loyal customers here. My dog had special needs as she…read moreaged, and Redwood always took great care of her, walking her alone or in a small group as requested. They gave her a private run where she wasn't with other dogs, as we we requested. (My dog was .. ah.. rather selective about her canine companionship.) It got to the point where my dog was happy to go with the employees when we dropped her off, and she never even looked back at us as we left. That is a sign of how comfortable she was at Redwood, and that's enough for me to give this place five stars.

steph is the sweetest person I have ever met. she is flexible, professional and has such a good…read moreheart. she takes my dog for daycare once a week and he is so tiered when he get home. so happy we found her..we now have peace of mind if we ever have to go away ..so sure she will be good to our dogs..you just Know when someone is going to take care of your dogs like their own.. thank you steph!

From the owner: I've been around all types of animals my entire life, including ones with health issues, so I am…read morevery attentive to details and while in my care, I ensure all my clients are safe and healthy.

We just moved to Milton. Previously when we went to Oakville petsmart for grooming service, it was…read moresuper nice, patient, and the kind staff checked a lot of things before starting. We got a beagle and he is still a young puppy so barks quite a lot, the staff in Oakville said it's totally normal for puppy because he is scared. The whole process was around 1 hour or more, with clear explanation afterwards what's done and what's not due to the condition of our dog. However, with the Milton store, the whole cleaning only lasts half an hour and we got the call to pick up our dog. Furthermore, the staff complained our dog for barking and possibly being aggressive. Being with regular vet checks and several grooming services, it's the first time that somebody call our dog aggressive. Will not go there again. Would rather drive to Oakville for a professional service that my dog deserves!!

I recently moved to Milton and needed to have my dog groomed. I used to take her to a PetSmart in…read moreMississauga and my experience there was OK. At the location in Milton I expected a similar experience. I was wrong! Immediately upon entering the grooming salon it felt very different. It was relaxing and comfortable and the groomers were very gentle. I felt comfortable leaving my dog here. I was even more surprised when I picked my dog up three hours later. She was so happy and relaxed and her hair cut looks amazing! I am so happy with my experience here and I will definitely take my dog back here for future grooming with Kira E. Thank you for taking care of my dog!

Amazing owners and customers service, very humble and are always looking to help out. I highly…read morerecommend going here for your pet needs. I can't say enough of how much I appreciate this store.

Can't believe it took my years before I actually visited this place. The staff is super friendly…read moreand the place is clean and organized. They also have a self serve grooming bath station. Definitely a must visit.

You know, for all my ragging on chain stores and franchises (I swear, you Yelp hipsters are getting…read moreto me!), I have nothing bad to say about this shop. You will not walk in here and see the exact same stuff as you will at any other Pet Valu. Each store will have different stock, because people in different places prefer different things for their pets. They carry my prefered litter, and the food the cats will eat, so that's all good. The staff has been consistent both in face and quailty. And a lot of them look like people I went to college with, so that's a plus. It's also nice to look at the Humane Society's cats up for adoption. There's nothing quite as settling as playing with a kitten..

Today is May 28th, just came from Pet Value located in Milton and I had an awful experience there…read more Here is what happened: We have a Golden retriever and we decided to use the self service from Pet value to give our dog a bath. It was 6:45, I had just got back from work, picked up my husband, son and dog to go to the store. We arrived there at 7:00 PM and there was only a short, blond lady, that I unfortunately couldn't get the name. We told her her what we wanted and said that we already used the service in another pet value location ( Dupont and Dufferin in Toronto) where I had a wonderful experience. The lady walked us there and we started the bath. Everything was fine and when we finished we started drying him, but the tub was too wet, so we moved him to the other tub, but in 5 minutes this lady came to us and said we were supposed to use only one because other customers could come, and she she was correct, right? What if other customer showed? So we moved him back to the tub we gave him the bath. It was taking too long so we started using both blowers as there was no other customer in the store, but guess what? It didn't take more than 5 minutes and she came back saying we couldn't use both blowers. I asked why because there was just us in the store and she said that the system could blow up! Really, blow up the system?! Come on, so you can't have 2 dogs drying at the same time that the system blows up? But I didn't question that, we just stopped using the other blower. I had the blower and my husband was brushing the dog and the lady came again. She said we couldn't blow and brush at the same time because the dog was shedding. I immediately said that she has a lot of rules, that we didn't have that in the other store we went and she said that the reason we couldn't use the blower and brush the dog at the same time was because a customer could go to the store and could be allergic. What??????? We stopped using the brush and started only with the blower as we needed to have the dog dry. After 10, 15 minutes the blower stopped working and within the minute the lady came out from the back of the store. Was it a coincidence? I don't believe so, so I paid and left since she wasn't much help... Now, the time is 8PM, my dog stinks again because he is still wet, and I am stressed out.

Warm and friendly! It was my dog's first time staying there for the day. She had fun!read more

Amazing indeed. Our cat has gotten older & had gotten some matted fur on his belly…read more The wife was trepidatious but I got her to take him in and they were great with him. The cat groomer kept him calm while she trimmed him. It was a great grooming job & worth every penny.

Rachel is wonderful and my cats love her. She is very attentive to her care instructions and goes…read moreabove and beyond if she thinks something needs attention. I got regular visit reports and photos from her and i highly recommend her services.

From the owner: I am a Full time veterinary assistant, with lots of love for animals…read more I have lots of experience pet sitting and dog walking of all sizes Pop by my Instagram @furrykissespetsitting