A friend took me to this little local pet store for the first time and the people are so friendly…read moreand helpful. Looking around the store, you can tell that they really care and know about pets. The store is packed with a lot of things from bird food to dog toys. They even have dog strollers as well as dog toy puzzles. Items are reasonable priced and lots of free parking.

Fabulous customer service. Ordered an item in for me, communicated clearly about when it would be…read morein AND even offered to deliver it! Keep up the good work!

A good selection of all your pets needs. Extremely friendly and helpful staff. The parking handy…read moreand cLose to the door. Your dog is welcome inside.

From the owner: At Bosley's, we understand that your pet is a part of the family because we're devoted pet lovers…read moretoo. Bosley's has been providing pets with everything they need to be healthy, happy and active for many years. At our friendly, neighbourhood stores you'll find a great selection of pet food, treats, toys and accessories, along with specially trained Animal Care Experts who are committed to helping you shop the best nutrition and products for your pets. A large number of our stores are locally owned and operated in communities across British Columbia. Step into any of our pet-friendly stores for exclusive brands including Performatrin and Performatrin Ultra - cat and dog food scientifically developed by our in-house nutritionists.

Not sure why I've just gotten a notification about Greg's reply to my negative review, but here is…read morean update.... Surprise, surprise, Greg P from Mr. Pets never acknowledged responsibility for his rude staff and hazardous shopping area that lead to my injury, pain and frustration, or offered any kind of help, empathy, or understanding. His suggestion to contact a lawyer myself was ridiculous, 3 different lawyers that I contacted told me that as well. Their legal opinions were all the same - the owner of Mr. PETS would likely make getting anything as difficult as possible. He never even gave me the information for his insurance company or any way to move forward. Due to the level of stress I was already experiencing trying to navigate life with one working arm and a toddler, I opted not to go that route. Since he refused to contact his insurance company himself as any decent business owner would do, or acknowledge the incident even happened, there was no information for the hospital and doctors besides my word. The doctor who read my ultra sounds and x-rays missed what was later called an obvious separation in my right shoulder. When the obvious injury was initially missed, I was told to use Tylenol/Advil until the pain went away. It took over a year to find a doctor who would listen and took another look at the original tests. He immediately prescribed me something to help and said that had I been able to push for the physio or surgery when the initial injury happened, I likely wouldn't be at risk of it happening again in the future. I have not returned to the store where I found the prices to be higher than others and the staff to be incredibly rude and poorly trained... Thankful for other options.

Staff don't know their product. Poor training I assume. Employees seem to think they work for the…read moremunicipality. 1 person working while 3 people watch them work. Lineup at the till but the leaners won't open another till. Don't waste your time trying to get service here. Go somewhere else!!!!

Very friendly staff that are always there to help you with any questions and get the best fit of…read morefood or treats for your pet. Highly recommend shopping here! If they don't have a flavour of the type of food your pet likes they will order it free of charge with no hesitation. My dog loves it there and they have a really awesome bird that's there.

Our dog eats a raw brand of food by Primal. However, we are from the States, vacationing in…read moreCanada, and realized during our planning that we couldn't bring raw meat/dog food across the border. I contacted A Pet's Life, as it wasn't too far from where we were staying, and while they didn't carry Primal products in the store they were able to special order it. The food arrived on a Wednesday and was kept in a back freezer, we picked it up when we got to town on Friday. We are very appreciative of their help so that we didn't have to try transitioning our dog to a new diet while traveling. Their responsiveness and help was very much appreciated and I give them an A+ for going out of their way to help... the least I can do is leave some positive feedback regarding their business.

Chris and his staff are always friendly and knowledgeable about what your pet needs. They will…read morewelcome your pet and as I know from experience, will let your pet have the opportunity to enjoy wonderful 'sniffs' around the store.

This is my favourite pet supply store in Victoria. They really get that pets are not just a…read morepossession, but a member of the family. They offer excellent quality food, treats and supplies at a fair price. I recently bought a harness that seemed to fit in the store, but on our first walk proved to not be the right fit for my girl. They took it back without any problems and incredibly suggested a harness that while they didn't carry it, would probably be a better option for us. What is really impressive is just how much they know about all of the products they sell and how important it is to them that you get what you need. The chains in town like Bosley's and Petsmart are just about moving product and really don't care that much about service and quality, which is not the case here.

I started working at Bosley's in September of 2021 I…read morewas hired on by the manager at that time who welcomed me to an amazing team. I signed on as part-time and enjoyed my employment alongside my co-workers who made working there a joy and made the hours go by quickly. Our work environment was friendly we all enjoyed learning and helping customers find everything that they needed with a smile on our faces. In December I requested to be taken off at the schedule due to mental health reasons. I am proud to say that I am a recovering addict of 10 years of addiction I have overcome and I am now celebrating 3 years of sobriety. I was so happy to have found a job that suited me and accepted me and my availability being a mom who is working very hard to prove I can maintain a healthy lifestyle and a job to be able to provide for my children going forward as I have three. I returned in January and was told that I would resume my regular hours previous to December. January and February are slow so I was understanding that my hours would be a little lesser than before Christmas. As March schedule was about to be sent out I was approached and told that I was not going to be on it. The owner of the store Terry had requested I be taken off of the schedule due to the amount of sick days I had taken. The sick days I had taken we're fully within my covid days the other day that I took off was after a close family member passed away and  mentally was not able to perform how I should be at work. The owner of the store seems to think that that staff who make their store run on a daily basis aren't going to stand up for themselves and recognize when things are not being done with in workers rights. I was taken off of the schedule for 2 months straight while being told that the owner of the store was requesting the manager to take me off of the schedule and not give me hours meanwhile telling me that there are no hours for me. Today being a week and one day since my last worked shift at bosleys , I have NOT been told the reason for my termination from my position...  or given any write ups or warning during my employment for there to be just cause. I've spent the past WEEK trying to retain my record of employment , to which they made EXTREMELY hard. The owner went as far as to block my personal phone number , (asking a fellow Staff member how)  ignoring my emails , and refuse to take my call while in store to explaine WHY I lost my job... Today I was told by the owner that I had QUIT my job and that quote "I don't understand why you are having such a difficult time in understanding that you quit" .... well that was a shock to me as NOT ONLY was that simply untrue and not factual in ANY nature , but there is absolutely no reason to speak down to me as though I don't understand basic social ques. I strongly suggest taking your buisness where the employees are VALUED and not discriminated against. Buckerfields has wonderful staff AND LOWER PRICES

I have always had excellent service from the staff at my local Bosley's! Staff are knowledgeable…read moreand kind to fur babies and their humans. I am happy that Bosley's is in my neighbourhood!

We have been going to Bosleys on Yates for years, and have always looked forward to seeing the…read morestore ambassadors. No more. I went in a couple of weeks ago, and no ambassador. When I asked why, I was told that the store had een sold to corporate, and they had decreed employees were no longer allowed to bring their dogs to work. The reasoning was that the store would be overrun with dogs. This is ridiculous. In all the yearswe have been going there, there has never been more than two dogs at any one time. I mean, come on, this is a pet store! If you agree, let Pet Valu know in no uncertain terms that you think this is ridiculous. The only reason I will keep shopping there is the wonderful staff.

This Bosley's location is so new that it isn't even listed on their company website, but it does…read moreexist or I just had one hell of a day dream. Nice, clean, and brand new store that has only been open for three months now according the to friendly store clerk who was working the day that I went in. The store is deceivingly large store, as it appears pretty small from the store front but carries pretty much everything you might need for your furry companion.

If you are a serious gardener both private and professional this is the place to go to for…read moresoil, nutrients, seeds, bulbs, advice. These people really know their stuff and are extremely helpful. I have lived my entire life in Victoria and I always go to Bordens for my gardening needs. It is a hidden gem that few people know about because they don't need to do a lot of advertising. As I said serious gardeners know where they are. Now YOU know the secret.

From the owner: Borden Mercantile is a family owned and operated business since 1937. We offer pet food/supplies,…read morelivestock feed/supplies, gardening supplies, beekeeping equipment, and soap/candle making supplies!

Poor communication between front staff, pharmacy team and veterinarian made for a very frustrating…read moreexperience. Staff blamed everything on their recent computer system upgrade. Will not go back to this clinic.

After 18 years of pet ownership, this staff has given me the best veterinarian experience I've ever…read morehad. McKenzie vet was recommended to me by my Mom, who had been taking her high-needs border collie there for years. As a new client, I brought my 18-year old cat with kidney disease and bad teeth in, and was treated with the utmost respect and care- none of my concerns were dismissed and I found the waiting room to be inviting and excellent for even the most nervous kitties. Dr. Paul Vega could see the writing on the wall, as could I, and his kindness and respect will stay with me for the rest of my life. Despite my cat's obvious signs of decline, he still gave my cat a through examination and found some issues that had not yet been addressed. He sent me home with new medications which worked amazingly for a month or so, and called to check in after a blood pressure follow-up. Unfortunately at that point these last measures met their match in his failing health, and he provided me with further resources over the phone to help me with the hard decision I was facing. Because my cat was in so much discomfort, and McKenzie was booked up on the day his health really took a hit, I ended up having to take him somewhere else to put him down- even so I received a beautiful, heartwarming sympathy card from Dr. Vega and the staff. I would recommend McKenzie to anyone, in a heartbeat. When it comes to pets, I have never felt so heard and cared for by a Vet and a clinic's staff. They're booked up for a reason. Thank you, McKenzie staff! You made a very difficult time much more bearable with your care and support.