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    Doggie Diva

    1.0 (1 review)
    Open Open 24 hours

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    Regency Forest Pet Memorial Park - My baby Shadow

    Regency Forest Pet Memorial Park

    (97 reviews)

    I finally have some strength to sit and write this review after losing my best friend of 15 years…read more I treat my pets as if they were humans. They are a huge part of our family and deserve the respect and love that we would extend to any family member during this difficult time. We knew that what we had planned would be costly but it didn't matter. We wanted him to feel comfortable and loved. We chose home euthanasia. We absolutely adore our veterinarian, but the stress of the car ride and seeing other animals etc., was not something we wanted to put him through. Everything at home went smoothly. It was very sad but it was also calm. We had the option to have the home vet take our boy to Regency, but chose to do it ourselves. Not only did we get to spend more time with him, but it moved the process along much quicker. Phone calls were made in advance to assure proper instruction upon arrival, and that too, went smoothly. We spoke with Carol who was to the point but also answered every question we had with knowledge and compassion. Our boy passed on Monday in the afternoon. We arrived, had everything processed and paid for before closing. April was at the front desk. She was also knowledgeable and kind. She said Ray would meet us outside to get our baby out of the car for us. Another gentle and caring employee who expressed his condolences while answering our questions. We chose to come back the next morning (Tuesday) for a private cremation and a quick unit viewing. This is not for the faint of heart. You go into a small enclosed room to see your pet through glass, while standing in front of the actual 'machine'. Brian came out to speak with us before going in to this room. He was so kind and obliged when we asked that something be put with our baby. He had him on a table, under some towels with his head propped as if he were sound asleep. As explained to us, there is a bar code/name tag that follows each pet throughout the process. It was in plain sight on the table, the machine, the bag of ashes, the urn...not much room for error if they pay attention. Which I felt they did every step of the way. We were given the option to see the remains exit the machine 3 hours later, but we chose not to. Instead we opted to pick him up in his urn upon completion. We paid extra for a photo urn. The paw print was also extra $ but we didn't need one, as the home vet provided us with that. As hard as all of this was on our hearts, Regency was thorough and we had our baby back home with us in less than 24 hours. Mostly in part to us bringing him ourselves, as opposed to someone doing it for us. I would like to thank Carol, Ray, Brian and especially April who upon checking us out at pick up, made another small gesture that she didn't need to do. I asked her for a hug and she was happy to give one. If you are reading this, I am sorry for your loss. It is truly one of the worst feelings ever. But if your fur baby is part of your family, go the extra mile for them. We will be paying off these bills for months, but there was no price tag on getting him back home where he belongs. Just make the calls, do the research and ask the questions. One last thing...we lost our kitty cat 5 months prior at the vet's office. We trusted them at the time with her transport to Regency. I had called then as well, to follow up every step of the way. Payment and everything was done over the phone and our baby was delivered back to the vet's office in less than a week. So 2 great experiences at Regency that were complete opposites of one another. I hope this helps. See you again baby boy...

    When it was Regency Forest Pet Cemetery, it was wonderful. Sold to Final Gift, whatever the hell…read morethat means. They are not the same. They have NO heart, no warmth, no love of animals. The main person there was Carol. I dint know if she retired or was fired after the sale. Since she's been gone, it is not the same. I have to say the premises is beautiful and cemetery is, too. NO to the people. And no to the service.

    Doggie Diva - petstore - Updated September 2026

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