I did not end up buying from this PetSmart, but they sure are nice. They have a great selection of…read morethings for your pet and the customer service is so nice. I needed to have something shipped and sadly, this one does not deliver. The staff was so kind in trying to figure out how to get my items from their store to a home about 20 minutes away. They really tried. Thank you so much for helping me and I will buy from you when I am actually in the area.

I would give them no stars if I could…read more Our second visit to the GF store was a huge disappointment. We booked a different groomer this time, and right away she refused to groom my 50 lb shepherd mix--first because of shedding (which is exactly why we made the appointment), then claiming my 11-year-old dog was "too old." When I asked for a better explanation, the manager backed her up instead of addressing the issue. Meanwhile, my dachshund had already been taken back. When I picked her up--after paying a high price--it didn't look like she'd been properly bathed. She still had visible dander, smelled like she'd just been sprayed, and her feet weren't cleaned. It's hard to believe she received the full service. Before leaving, I saw my shepherd mix in the grooming area, calmly being combed on the table. Later, the manager told me she was "too difficult" and wouldn't allow grooming--even though she hadn't even been bathed. That didn't match what I witnessed. Between the poor service, lack of honesty, and overall treatment, I won't be returning. I'll be taking this complaint to upper management. I wouldn't trust this store or that groomer with my dogs.

The customer service at Tailwaggers is so great. They spent so much time with me on the phone. I…read moreneeded an order delivered about 30 minutes away from them and sadly, they don't deliver. They did not care that I was not going to be able to buy from them. What they did was give me numbers of other local places that may deliver and even talked to me about toys for older dogs. They were just so nice and I can't wait to actually go there and shop.

My granddaughter and I had a super fun adventure today in Whitefish at Tailwaggers DIY Dog wash…read more The staff were very friendly and welcoming. Our dogs were very happy after the event. The shopping was very nice as well. We would definitely recommend this place.

I've been bringing my 90-pound Rottweiler mix to this groomer for years, and they've been amazing…read moreevery single time. They always take such great care of him, and he actually enjoys going--no small feat for a dog his size! The staff is friendly, professional, and clearly experienced. The facility is always clean and welcoming, and I've never had anything short of an excellent experience. Consistent quality, great communication, and genuine care for the animals--highly recommend!

These groomers do a great job! I highly recommend them. They do a prompt job on my two dogs.read more