Dr. Di Maio provided my dog Snowy with excellent care throughout the years. During appointments,…read morehe took time to explain treatment options to help manage his diabetes. As the years passed, Snowy experienced other issues with his heart, cognitive functioning, and balance As he was aging. I've always felt that the clinic staff and Dr Di Maio truly cared about Snowys well-being. Last Friday I had to make the extremely difficult decision to euthanize Snowy his quality of life rapidly declined. This was the most painful and hard decision I've had to make I couldn't see him suffering. Dr.Di Maio was kind, compassionate explained every step during the process. My two adult sons were there as Snowy transitioned over the rainbow bridge.. My adult son commented " He's really a good doctor". Thank you for your caring presence. Angela

Not good at all. My experience with this place has been extremely disappointing. The staff was…read morerude, the pricing was excessive, and I was charged for unnecessary services. To make matters worse, services were performed on my dog without proper notice or communication. Getting an appointment can also be extremely difficult--you may be left waiting days or even weeks to be seen. When your pet is sick and needs immediate attention, that kind of delay is simply unacceptable. In my case, my dog wasn't eating or drinking, and I needed timely care. Overall, I was very disappointed with the level of service, communication, and professionalism. I would not recommend this place based on my experience.

Center Veterinary Clinic has been amazing. The staff is friendly, the doctor was extremely…read moresupportive, and they took the time to walk me through Pablo's exam. They even followed up with an email afterward, which I really appreciated. I was recommended by a few folks, and now I see why. Great vet -- Pablo will be coming here long‑term.

Thank you for all your help! I could bring my dog to Japan…read moresafely! Jasper is very happy to reunite with my wife & my son in Tokyo!

The staff at South Novato Animal Hospital are great. They are very kind and understanding. It is…read moreapparent they really care about our pets and the owner. Micki and Ava made sure I was comfortable and had Plenty of water while I waited. My cat was hurt badly from a mauling. He had to spend the night because he wouldn't allow anyone but Micki to touch him. They had to sedate him to treat him. The staff made me feel confident that my cat would be cared for properly. Thank you South Novato Animal Hospital for making a bad situation bear!!! I highly recommend them.

They need more staff and experienced vets . They should work on incentives and management…read moreleadership yo better address retention of their veterinarians who completely turned over last year. When I started with them back in 2018 they were the best! No longer can say that. I found a new clinic. Retaining vets and vet techs is crucial as we lack the number we need in our county.

When my friend phoned me a few years ago with an unfortunate problem (her little baby (doggo) was…read morein bad shape and she had to make the heartbreaking decision to give her peace). I took her to SMAH and was absolutely blown away by Dr. Ortiz! Not only was empathy shown and patience had, the way she spoke to my friend was with nothing short of genuine compassion and concern. Fast forward, I have been summoned to take my friend to SMAH a few more times since. Every time, I am impressed with the professionalism and patience. They have managed to "fit" her in when she is "concerned" and do not judge or overcharge. Dr. Ortiz has taken a knee multiple times to enable my friend to hear and understand her. That is excellent senior client service. My friend is amazing, feisty and a bit demanding at times (85 earns you that right), but they handle it with grace and a smile. So, thank you to the team at the SMAH and especially Dr. Ortiz! I am throughly impressed!

We had been bringing our dog to San Marin Veterinary Hospital for years and had always appreciated…read morethe care we received. Because of that long relationship, what happened during our dog's final days was incredibly disappointing. After learning that our dog had terminal lung cancer, we were devastated and desperately looking for guidance from a veterinarian who knew his history. We weren't seeking treatment--we simply needed help understanding our options and support as we faced one of the hardest decisions a pet owner can make. The following day, I called multiple times asking to speak with a veterinarian. Each time I was told someone would call me back, but no one did. Instead, I was eventually told the next available phone appointment was several days away, despite explaining that our dog was terminally ill and rapidly declining. To make matters worse, the receptionist I spoke with during my final call was dismissive and lacked compassion. During one of the most heartbreaking moments of our lives, I was made to feel like I was inconveniencing the staff simply by asking to speak with one of the veterinarians who had cared for our dog over the years. Our dog passed away before we ever heard back. This experience was incredibly disappointing. After years of trusting this practice with our dog's care, we expected compassion and support when we needed it most, and unfortunately, that wasn't our experience. Because of what happened, we would encourage others to carefully consider their options when choosing veterinary care, especially if compassionate communication during difficult moments is important to them.

My dog had to be euthanized. The vet and the staff were patient, compassionate and throughly…read moreprofessional. For seven years these people cared for our family dog. They were are unfailingly loving. I cannot recommend them more highly. They treated my dog, Dude, with the kind of care that he richly deserved.

I am very unhappy with the difficulty in getting a prescription for my healthy dog. Costco tried 4…read moretimes to get approval from the country Vet for NexGard and HeartGard but Country Vet refused to renew, as per policy, except if I drove to their location in remote east Novato to pick up a hand written prescription to get it filled. They will not call in any prescriptions nor approve any pharmacy call ins for refills. But they have a club pharmacy where you can get prescriptions sent to you...just don't ask how much they cost! Not happy with this lack of a simple convenient service.

The supporting office staff and veterinarian was friendly and helpful. They were patient with my…read morechildren who were present at our first appointment at Bel Marin and incorporated them into the process. When I had concerns due to the vaccines the next day, they swiftly answered my questions and took action to make sure my worries were put at ease and more importantly, our new puppy was ok! It is clear that I have made the right decision in our vet hospital and will be recommending them to friends and family moving forward!

This place is wonderful. We have been coming here for decades. Dr. Sutton is the best very caring,…read moreresponsive and knows her stuff. We have had cats and dogs and gone to other vets but she is heads and shoulders above the others.

Still the best; from the people working reception to the vet techs to the vets. You can tell…read morethis is a really cohesive team who strives for genuine customer service as well as providing the best care for our animals and human parents. It doesn't look fancy by any means but it just doesn't matter when you have such quality service and such sweet people working. Thank you ! !

First, let me say that we have been bringing our dog here for years and were quite happy with the…read moreservice, then we had to say goodbye to our dog back in May. We just got a new puppy and were expecting the same level of service. Not sure what happened in the last few months but the receptionist was VERY rude and didn't care about keeping us as a customer. The office manager didn't seem to care about our business either. I never thought we would be treated so poorly at this place given our prior experience but the rudeness of the girl at the front desk with her attitude completely turned us off. Will never be back here again as I don't ant to ever interact with the receptionist here ever again!

Dr. Debra has been our in-home vet for many years. With several animals of many species, we…read morecouldn't possibly care for them so well without her. She's a lovely human being, too -- helpful, compassionate, and funny! Wings and paws all up for the fabulous Dr. Deb!

She's the BEST!! Bunny Vet in All of Marin County and we are SO lucky to have her!…read moreShe comes to the house, is very knowledgeable and professional and thorough. She took care of our last rabbit for years.

We feel so fortunate to have found West Marin Pet Hospital…read more The vet, Dr Redfield, the front desk staff, and the vet techs have all been so wonderful with our sweet golden girl, Twinkle. And, they've also been wonderful to us. Everyone that we have interacted with seems so good at what they do, and they are so gentle and sweet with Twinkle. I feel like at other veterinary practices that I've been to over the decades of pet ownership, it's the vet that's great but the staff is rude, or the techs are nice but the vet has no bedside manner, or some other unfortunate scenario. But, here, it really is just a breath of fresh air with the level of skill, the professionalism, and the pleasant ambiance. We completely trust them with Twinkle's care, and highly recommend them to any pet owner.

I've had two separate negative experiences at this practice, and I feel compelled to share them…read more The most recent involved a bill of over $400. I had specifically requested the most comprehensive urinalysis available, because I had explained detailed concerns about my dog's health. What I received was a basic analysis -- and my dog didn't even have a UTI. The bill also included two small bags of supplements. When I asked for the test to be repeated correctly, or for a partial refund of $237 for the analysis I didn't receive, my request was ignored. I'd strongly recommend checking the details of any test results you receive here -- and comparing prices online before accepting any service or product. My second concern is far more serious. For over a year, my dog was limping. During multiple visits, the vets here observed her walking in and still only prescribed pain pills and anti-inflammatory medication -- never investigating further. No one identified the damaged cruciate ligament she had been walking on, in pain, for all that time. When I finally met the owner to explain the situation, she kept her back to me the entire time, never once looked at my dog, and sent us home with more pills. After years of unnecessary suffering and thousands of dollars wasted, I took my dog to UC Davis Veterinary. When I described her symptoms over the phone, they immediately suspected the cause, scheduled the right diagnostics, and confirmed the problem. My dog underwent a delicate surgery that, thankfully, went well -- despite the condition having been ignored for so long. Products here are also priced two to three times above what you'd find online. You are paying top dollar for a very high level of care that, in my experience, you are not receiving.

Dr. Waterman is a quality veterinarian specialist who takes the time to listen to and answer all…read morequestions. Staff is friendly and very helpful.

My dog was referred here due to their ophthalmology department. I drove from the east bay and am…read moreglad I did. 100% better run than pets referral in Berkeley. This will be my go to ER and ophthalmology. --I brought in my dog to the ER. My dog was seen by Dr. Pompeani in the ER. Unsure which eye specialist also treated him. In the ER, Experiences will vary. It's normal. Mine was great.