Dr. Di Maio provided my dog Snowy with excellent care throughout the years. During appointments,…read morehe took time to explain treatment options to help manage his diabetes. As the years passed, Snowy experienced other issues with his heart, cognitive functioning, and balance As he was aging. I've always felt that the clinic staff and Dr Di Maio truly cared about Snowys well-being. Last Friday I had to make the extremely difficult decision to euthanize Snowy his quality of life rapidly declined. This was the most painful and hard decision I've had to make I couldn't see him suffering. Dr.Di Maio was kind, compassionate explained every step during the process. My two adult sons were there as Snowy transitioned over the rainbow bridge.. My adult son commented " He's really a good doctor". Thank you for your caring presence. Angela

My 14 year old JuJu had teeth extractions. Dr.DeMaio and his staff were AMAZING and all went well…read more Their communication and level of care was exemplary. The font desk women fill the waiting room with their kindness and patience. They adapt to the different personalities of the dog moms and dads. The dogs are treated with tenderness and care. I recently switched vets as the one we used to go to in South Novato went way downhill after an ownership shift. I'm happy I did!!

Thank you for all your help! I could bring my dog to Japan…read moresafely! Jasper is very happy to reunite with my wife & my son in Tokyo!

Center Veterinary Clinic has been amazing. The staff is friendly, the doctor was extremely…read moresupportive, and they took the time to walk me through Pablo's exam. They even followed up with an email afterward, which I really appreciated. I was recommended by a few folks, and now I see why. Great vet -- Pablo will be coming here long‑term.

The staff at South Novato Animal Hospital are great. They are very kind and understanding. It is…read moreapparent they really care about our pets and the owner. Micki and Ava made sure I was comfortable and had Plenty of water while I waited. My cat was hurt badly from a mauling. He had to spend the night because he wouldn't allow anyone but Micki to touch him. They had to sedate him to treat him. The staff made me feel confident that my cat would be cared for properly. Thank you South Novato Animal Hospital for making a bad situation bear!!! I highly recommend them.

Find another vet, South Novato Animal Hospital has gone downhill over the last few months. We had…read morean appointment today and after 20 minutes of waiting was informed the vet would not see my dog and was referring me to another hospital. The assistant said apologetically that the vet, Dr. Kuchembuck said the dog has chronic ear infections and they're not licensed to provide pain medications. I'm asking the assistant how she can make a diagnosis without even looking at my dog? I asked the assistant if I could get the flea, tick/ heart worm prescription. The assistant left to ask Dr. Kuchembuck, who refused to even write the prescription because Bandit was due for a heart worm test in two months. Again, this vet refused to walk in the exam room to speak to me directly or explain what was happening. Unprofessional to say the least. BTW, it was a very quiet morning. Juneteenth holiday and there was only one person in the waiting room. I just wanted a vet to look into my dogs ears, not perform surgery. She refused to even see my dog. ​​

I moved to this clinic in 2017. For years our vet was Dr. Bennett, who is competent and thorough,…read morebut not super warm and fuzzy. A few years ago we started seeing Dr. Ortiz and absolutely love her! Because I like to build a relationship with our vet much like my own personal physician, I make routine appointments specifically asking for Dr. Ortiz. Sometimes we get scheduled with her and sometimes not, which I find unacceptable. To secure time with Dr. Ortiz, I waited a month and accepted a time way later in the day than I like for a recent routine appointment. Only once we were in the exam room, I was told that we would be seen by a different vet. I get that things come up and appointments change, but I see a pattern with this that I don't appreciate. And while I always voice my concerns, I feel like nobody even cares anymore. I think this clinic's business model no longer meets my needs and I will be looking for a new vet.

I was a new customer and was very disappointed with my recent experience here. Because it was a…read morelast-minute exam, I wasn't allowed to go in with my dog (odd that timing was the reason), and then Dr James administered a steroid injection without asking my permission. While I would have agreed if consulted, treating a pet without an owner's consent -- especially when costs and potential side effects are involved -- is poor practice and something I've never experienced before. Especially considering it was not an emergency. When I politely requested that she ask me first in the future, her response was unexpectedly rude and dismissive. Had she shown empathy or offered an apology, I would have felt much differently. To make matters worse, I noticed charges on my bill for items (ie a skin supplement) that were never even discussed during the visit. Overall I left feeling very disturbed so unfortunately, I'll be looking for another vet.

I am very unhappy with the difficulty in getting a prescription for my healthy dog. Costco tried 4…read moretimes to get approval from the country Vet for NexGard and HeartGard but Country Vet refused to renew, as per policy, except if I drove to their location in remote east Novato to pick up a hand written prescription to get it filled. They will not call in any prescriptions nor approve any pharmacy call ins for refills. But they have a club pharmacy where you can get prescriptions sent to you...just don't ask how much they cost! Not happy with this lack of a simple convenient service.

My dog had to be euthanized. The vet and the staff were patient, compassionate and throughly…read moreprofessional. For seven years these people cared for our family dog. They were are unfailingly loving. I cannot recommend them more highly. They treated my dog, Dude, with the kind of care that he richly deserved.

This place is wonderful. We have been coming here for decades. Dr. Sutton is the best very caring,…read moreresponsive and knows her stuff. We have had cats and dogs and gone to other vets but she is heads and shoulders above the others.

Great people great care of my puppy. Seems reasonably priced compared to other placesread more

Took my dog here to be spayed and have a gastropexy surgery. I thought they did a nice job of…read moretaking care of her, communicated well, or reasonably priced for Marin County and trusted the competency of the doctors, assistance, and front desk people I received an estimate Which was complete, detailed, and that is exactly how much I was billed! So for my experience, I would recommend this vet and hopefully you will have the same experience that I did and your pet will get quality care like I feel my dog received. Thank you to the Animal Medical Center.

I cannot say enough wonderful things about Animal Medical Center in San Rafael. My 19-year-old pup,…read moreJulia, has seen many vets throughout her life, and today's visit was one of the best experiences we've ever had. We were warmly greeted by Beverly, who was not only friendly and helpful but also incredibly patient while trimming Julia's nails (no easy task since she's a wiggler!). She handled her with such care and gentleness. Dr. Nagra is truly a gem. From the moment he walked in, he was genuine, kind, and attentive. He took the time to really get to know Julia's condition, asked thoughtful questions, and gave her one of the most thorough exams she's ever had. Unlike other vets we've seen who sometimes rush through, he carefully checked her eyes, ears, and overall health, explaining everything clearly along the way. He answered all of our many questions with patience, empathy, and deep knowledge. Most importantly, he made us feel that Julia's well-being was his top priority. Taylor at the front desk was also wonderful--friendly and efficient in helping us check out smoothly. Overall, I would highly, highly recommend this practice. Even if you're traveling from out of town (like we were), it is absolutely worth it to know your furry loved one is in such good hands. We've already scheduled a follow-up and are happy to have found Julia's new primary vet. I HIGHLY RECOMMEND!! Thank you to Dr. Nagra and the entire team for your outstanding care!

She's the BEST!! Bunny Vet in All of Marin County and we are SO lucky to have her!…read moreShe comes to the house, is very knowledgeable and professional and thorough. She took care of our last rabbit for years.

not sure if she is taking new patients, but dr. scheenstra is THE best rabbit vet i've ever seen…read more she saved our bunny's life multiple times, dealing with difficult dental issues that other vets have missed. thanks to her our 3.5lb dwarf bunny is still thriving after almost 9 years.

We feel so fortunate to have found West Marin Pet Hospital…read more The vet, Dr Redfield, the front desk staff, and the vet techs have all been so wonderful with our sweet golden girl, Twinkle. And, they've also been wonderful to us. Everyone that we have interacted with seems so good at what they do, and they are so gentle and sweet with Twinkle. I feel like at other veterinary practices that I've been to over the decades of pet ownership, it's the vet that's great but the staff is rude, or the techs are nice but the vet has no bedside manner, or some other unfortunate scenario. But, here, it really is just a breath of fresh air with the level of skill, the professionalism, and the pleasant ambiance. We completely trust them with Twinkle's care, and highly recommend them to any pet owner.

I've had two separate negative experiences at this practice, and I feel compelled to share them…read more The most recent involved a bill of over $400. I had specifically requested the most comprehensive urinalysis available, because I had explained detailed concerns about my dog's health. What I received was a basic analysis -- and my dog didn't even have a UTI. The bill also included two small bags of supplements. When I asked for the test to be repeated correctly, or for a partial refund of $237 for the analysis I didn't receive, my request was ignored. I'd strongly recommend checking the details of any test results you receive here -- and comparing prices online before accepting any service or product. My second concern is far more serious. For over a year, my dog was limping. During multiple visits, the vets here observed her walking in and still only prescribed pain pills and anti-inflammatory medication -- never investigating further. No one identified the damaged cruciate ligament she had been walking on, in pain, for all that time. When I finally met the owner to explain the situation, she kept her back to me the entire time, never once looked at my dog, and sent us home with more pills. After years of unnecessary suffering and thousands of dollars wasted, I took my dog to UC Davis Veterinary. When I described her symptoms over the phone, they immediately suspected the cause, scheduled the right diagnostics, and confirmed the problem. My dog underwent a delicate surgery that, thankfully, went well -- despite the condition having been ignored for so long. Products here are also priced two to three times above what you'd find online. You are paying top dollar for a very high level of care that, in my experience, you are not receiving.

Dr. Kelley Zimmerman is the best of the best! Everyone, from…read morethe front desk staff to the vets and their teams, is simply AMAZING. We found out that our dog Milo has cancer. Even though our primary veterinarian removed most of the tumor, she recommended that we find a trusted oncologist who could monitor him for the rest of his life. We got recommended Dr. Kelley Zimmerman, and omg, from our first appointment, I knew she was the right person to take care of my boy. She is so kind, thoughtful, compassionate, knowledgeable, skilled, and incredibly understanding. I know Milo has been receiving the best care possible ever since she became his oncologist. She performed multiple tests on him to make sure he doesn't have cancer anywhere else, she listened carefully to all of my concerns, and answered every one of our questions. She thoroughly explained Milo's diagnosis, what is happening in his body, and all of our treatment options. She also gave us clear instructions on what to do if we ever suspect the cancer has returned before we are able to schedule an appointment with her. All of her guidance gave me so much peace of mind. We are incredibly blessed to have her as Milo's doctor. There aren't enough words to describe how grateful we are for everything she and her team have done for us. Thank you so much Dr. Kelley Zimmerman, and thank you PESCM for taking such wonderful care of our babies! P. S. I absolutely adore all the pictures they took of our dogs ( Milo and Hiccup )! I loved the photos so much, that I even printed them in full size :)

Nobody wants to go to ER Nobody wants to wait for hours…read moreNobody wants to pay a lot of money But unfortunately sometimes we cant avoid it. This facility is very clean and nicely laid out with large waiting area. The staff are friendly and empathetic even though their jobs are very difficult and demanding. One thing that can be done better is prioritizing tests (not treatments). My dog had bloody diarrhea, they had to partially sedate her twice, once for xray and once for ultrasound. Both could have happened together if planning was better. Again just the test and not consultation. Hope nobody ever has to go to ER (for people or animals) but the staff here do handle things good and make it less painful.