The only time I heard from Katie is when I signed up. I sent her multiple emails about my bill and…read moreshe never got back to me. I finally requested a transfer of agents.

Deanne was amazing, she helped me to get the best quotation due to my short period in US, she was…read morepatient, called me back when my phone connection was lost and understood all the issues I have in order to get an insurance for my new car. People like her, kind and nice, is what makes Washington state great, is what we found when we get here, people is so nice, and Deanne is one of the best examples of that great attitude and spirit. Thanks Deanne!

Worked with Art at this office, referred by my mortgage lender. Art was quick to respond, yet…read morepatient as we worked through our process. Informative and professional all the way. On top of this, the insurance quotes were SUBSTANTIALLY better than the other quotes received. Highly recommend working with this group.

Clear, helpful, informative, patient in setting up a homeowner's policy for my Mom. Definitely…read morerecommend Chuck and his team.

Tree fell on our house and my agent is deferring everything to claims adjuster. It has been an…read moreawful experience for us so far. We have been clients for 20 years.

Seven days ago a Ford F-350 hit my car at around 7am. I got home and called 3 times after their 9am…read moreopening. On the third try I got her. It was all so upsetting but I'm not even sure if she asked how I was doing, I only have liability and she told me to reach out to the other person's insurance. Which I have been doing. Finally tonight I called the 800 number for State Farm to really see what I should expect. A half hour later they took all the information, police reports etc and filed a claim. If for no other reason that they don't say it's my fault. She did absolutely nothing! Will be leaving as soon as I can!

I received excellent service today from Brian Dill who resolved my problem immediately…read more I called in a bad mood because the phone rep at Allstate kept giving me wrong info and would not give me a supervisor (telling me he was giving me the right answer) WHICH HE WASN'T In two minutes or less BRIAN took care of everything perfectly! It's so nice to deal with competent people and Brian was exactly that! Thank you again for your help.

Worked with one of Marcel's agents. He was very thorough and reduced our insurance quite a bit…read more However our driving will now be monitored. Not sure I like them keeping track of all my driving info but it works if you are in a fixed income.

When Dan Peterson was there, we were very happy customers and well taken care of. Before he was…read morethere, I was very unhappy with my experience and on the verge of leaving when he took over my account. Since he's left, I made the decision to leave the Marcel Dore agency, I am still with State Farm and a happy State Farm customer, I just chose to request to change agents. Here's why: When they want to sell me something, the agency has called me upwards of five times a day. I had the same conversation with the same sales representative within a 30 minute time. And he completely forgot he spoke to me. That is how high volume this agency is. When I had a question regarding my daughter going off to college and any production in coverage or discount that may be available, I left a message for Stephen my new representative twice and never got a returned call after waiting three weeks. It took an angry voicemail for him to finally return my call and send me an email, never acknowledging that he failed to return my prior to messages. When I finally got Stephen on the phone, he proceeded to "educate" me, explaining that I've never met or heard from Marcel because he's so successful. He never has to work anymore and that's why he hires people to do the work for him. He didn't apologize or acknowledge that he never bothered to return my call, but he explained to me that I'm always welcome to log onto the app or call the 800 number. What is the point of having an agent and one who apparently never works if I have to constantly go to an app or call an 800 number and hold when I have a general question about my policy and I thought the purpose of the agency was to be available and have a local connection. Stephen also explained that they have thousands of customers and that they're incredibly busy when explaining why I could never get someone on the phone and would always have to wait between four hours and three weeks for a call back. I've decided to continue my relationship with State Farm and move to an agency that has three agents in it all who answer the phone during business hours. I'm also switching to an agency with women. I find it incredibly weird that in the nine years I was a client of Marcel Dore's agency, there was never a single woman working there that I saw or interacted. Thank you to Stephen for educating me in the ways Marcel Dore's agency feels about their client relationships. I am really excited to have my business transferred to an agency that values their clients and relationships.

Although their insurance agents are ok, don't go anywhere close commercial department…read moreunprofessional, and rude, at the end you will lose a lot of money and will be explained that it is how it works.

My Agent, Darwin Allen in the Kirkland office, does an awesome job. I highly recommend Darwin!read more

My simple advice to you: stay away from this this agent. Yes, this is one of the few agents who…read morespeak Chinese. Yes, he sounds friendly on the phone. But mark my words - He is not on your side. He is not here to help you. He is here to rip. you. off. Find someone else. If you're not comfortable with English, find someone to help you translate. Allow me to explain. First, the deductible is 1% of the coverage, which is much higher than other providers, which is generally a fixed amount of $1,000-$2,000. Typically, this is to decrease premiums for those who don't anticipate making many too many claims. However, the premium that Duy charges you is also much more than other providers... Why? I called an agent (Henry), and he tried to explain to me that having a higher deductible is a good thing, and something I should pay more for. Seeing that he works in insurance, I don't think he is so clueless to really believes something like that. It leads me to the only explanation is that he is maliciously preying on folks who don't really know how insurance works in order to rip them off for decades. Oh, and once you start probing too much, Henry's attitude makes a complete 180 and becomes rude and impatient. If you do business with Duy, you will regret it. You may not regret it today, or tomorrow. But you will live to regret it eventually. That's what happened to us. Curious that this place has only a handful of reviews, and the vast majority of the reviewers only have 1-3 reviews. Makes me question the authenticity of those reviews. Don't trust. Avoid. That's the way to go.

His staff is very Knowledgeable about everything insurance answered all my questions in terms I…read morecould understand. Also helped ensure my car and my house and give me a discount I'm so grateful I moved my insurance to Duy Bui in Seattle when I moved to Seattle.

Mike and team bought our prior accountants business. The first year after the purchase we were…read morecharged double what we used to pay and this year we were charged triple what we used to pay. I have no problem with the quality of their work, but if you are doing anything other than the simplest return you may want to shop around, they are much higher in costs than most other agencies in the area

I was referred to Mike by a good friend to file my tax return this year. When I first met with…read moreMike, he asked questions about my tax situation and patiently answer them all 1 by 1 to make sure understanding my case. He even helped me review my past 5 years tax returns to make sure they were filed correctly. Needless to say, he spotted a few mistakes I've made from the past year tax returns as I prepared them from Turbo tax online and through some CPAs my former employer filed when I was employed at Cisco. He was able to help me prepare an amendment tax return to get back additional refund I supposed to get from the error I created. I'm now confident to say I have found the right accountant to prepare all my tax returns in the future! Mike was also very helpful in providing me advice and assisting in setting up a business with my sister in Santa Clara, CA. He made sure we were taken care of in every step from purchasing the business to setting up the business, bank accounts, payroll, and purchasing land, and taking care of every minor detail in the process. He is one of the most well connected people I have met. His connections are all over the globe. I have worked closely with him and his staff and have gotten to know his family very well over the past 4 years, and I can tell you that you will never meet such knowledgable and lovely people. A huge thank you Mike and your team for constantly providing me advice and counseling over the phone without ever charging me a dime.