You always hear so many horror stories these days about insurance companies. Rates doubling,…read morecoverages being dropped. I feel safe knowing that the team at Patrick Fitzgerald have our backs. They've always been so easy to work with, whether it's adding coverage, changing existing coverage, or just giving advice about how much coverage we need. I've never felt like I was being upsold on something I didn't need. Thank you to your entire staff for your amazing customer service. We've been members for years and plan on continuing on for a very long time.

Been with State Farm for 46 years...Have had 3 agents and Patrick has surpassed them all in…read moreservice,compatibility and promptness...not only as an agent but a "family-like"person! And the Staff is pretty damn good too!

I like the way they respond quickly this is my first time…read morewith Statefarm family, and I hope it stays with their good service for as long as possible!

On Monday 3/23/26, I called and emailed Betsey Cruz Chavez's office to cancel all of my policies,…read moremy home insurance and all my cars policies. and again on Tuesday, It is now Wednesday, and they still have not canceled anything. Instead, they are now blaming "phone issues" for the delay. At this point, their lack of responsibility is unacceptable. Their failure to report my insurance caused my vehicle registrations to be suspended, forced‑placed insurance from my lender, and unnecessary fees. I was never late on payments, yet I was treated with blame, silence, and no apology. And now they are delaying my cancellations as well

Exceptional Service from a Team That Truly Cares!…read more I've been consistently impressed by Kent Cashman's State Farm office here in Gig Harbor. From my first conversation, Kent and his team--especially Anja Carter--have been nothing short of outstanding. They are professional, responsive, and incredibly thorough, taking the time to truly understand my needs and provide the best coverage options for my situation. What really stands out is how genuinely kind and attentive they are. They listen, explain every detail clearly, and make sure I feel confident and cared for in every decision. In a time when personal service is hard to find, this office goes above and beyond to make you feel like more than just a policy number. If you're looking for an insurance team that's knowledgeable, dependable, and compassionate, I can't recommend Kent Cashman and Anja Carter enough. They've earned my trust--and my thanks--for the way they do business.

Incredible service, quick responses to questions and overall fantastic people to work with. Having…read moremoved from another state and working with a State Farm agent there for over over 20 years, who was like a part of the family, we had very high expectations for a new agent and their team. Thankfully we found Kent Cashman and his team who met those very high expectations and we could not be happier. We have been fortunate enough to work with Stefani who already feels like a part of our family. :) She responds quickly with charming ease and very through explanations. Walking us step by step in acquiring a new policy was very reassuring and she joined with us in our enthusiasm in the purchase of our newest adventure in life - a new-to-us boat. We have every confidence in Kent and his team that should we have to reach out for help, we will be supported in our needs.

I have been with Hart Insurance Agency since 1996. Jennifer Kemmerer goes above and beyond...she…read moreis a pleasure to work with!

Great communication and service. They were very helpful in saving me money with increased…read morecoverage. Thanks.

Terrific experience reaching out to them when I was in the search for an Individual health…read moreinsurance plan. I had called over 20 other company from the Health Insurance Exchange and not one called me back. Not only did Alyssa call me back quickly but she took a ton of time with me and really helped me make a decision that would be best for me and my kids. She gave me information on dental plans I didn't even know were open to me, and no one had explained in all the past years.

Alyssa, Hannah & Emily have been tremendous throughout the whole process of wading through…read moreConstruction insurance and then the conversion to Homeowners!!! I cannot say enough on how responsive they are, quick to answer questions or find the right person to answer and how simple and easy they made the process. Thank you for the accuracy, the perfect coverage and the kindness. Always happy to refer them!

Tania and her team are attentive and responsive - addressing your needs without constantly trying…read moreto upsell you something. I've been with Tania for almost four years now and haven't had a claim, but have always received a quick answer to my coverage and limit questions. She remembers your birthday with a gift card which is a nice touch.

Horrible experience with this particular agency. Tried to purchase home owners policy for a new…read morehouse while keeping our current policy on another house and this agent and her trainee/sales specialist blew it. They caused my current homeowners insurance to cancel all the while trying to tell me it's just a computer glitch. Long story short the person handling my policies in the Maple Valley office had not a clue about how to properly proceed with two policies then this agent, Tania, tried to correct the mess but didn't. She called late on a Friday evening telling me that she understands I have some questions about my policies and proof of insurance and asks me to call her back and tried to provide some weak excuses for what happened​ in the message. Not once did she state that my original policy had not been cancelled which is what I had repeatedly told her trainee I wanted to be assured had not happened. Today I cancelled my 3 auto policies and both home owners policies with American Family Insurance and switched to another company. (Let's see if they can get this cancellation right) I had been with AMFAM for years and have watched a steady decline in customer service and competence of this company's agents in my area. Tania McLaughlin splits her time between their Woodinville office and their Maple Valley office, leaving her trainee/sales specialist to handle clients in her absence. Something that does not bode well for clients as was indicated by my experience. Then having some unkempt, scruffy individual come to take photos of our properties exuded an unparalleled lack of professionalism. This agency has proven to be a complete bevy of ineptitude and incompetence. I would caution anyone to stay well away if you are searching for insurance and would highly recommend to those who work through the Maple Valley office to keep a close eye on their policies if they attempt to make any changes to them. Better yet find a company that has an experienced agent that is proficient in their field with a company that doesn't have the unbelievably high agent turnover/movement AMFAM has. Tania makes the fourth AMFAM agent I have had since 2009. All this and not very competitive rates to boot. State Farm was very competitive on home owners and commercial insurance and beat AMFAMs auto rates.

Tim Lopez - American Family Insurance immediately and efficiently took care of my homeowner's and…read moreauto insurance needs. And, the pricing was excellent So appreciate the personal service and attention to detail

We have been with American Family insurance for a few years and insure four vehicles, a house and…read morethree boats. On September 13 our boat sank at the marina and we immediately contacted American Family. We reported the sinking and then attempted to contact our local agent Tim Lopez, Gig Harbor, WA but American Family forbade him to talk to us. The boat remained underwater for over a week before a salvage company was available to raise her. American Family has refused to cover any expense during the salvage operation or to mitigate any environmental damage or help protect the vessel from further damage. Why? Because they want to collect premiums, not pay out on claims. Approximately, two weeks after losing the boat we received four like form letters that identified the claim and offered to replace our child restraint seat, totally clueless concerning insuring a yacht. We had to burden the cost of raising the boat, some $24,000 and counting. The USCG issued us a warning letter about diesel fuel in the water and the Department of Ecology is concern about the environmental consequences. In the meantime American Family has not done anything to help us and is looking for a way to deny the claim. Ironically, three weeks after losing the boat they assigned a Claims Investigator/Marine Surveyor to inspect the boat on October 6th, timely? He offered no explanation for the boat sinking but agreed they was nothing we did to cause the accident. After one month and counting we received no response from American Family. We have secured an attorney and filed a complaint with the Washington State Insurance Commission who gave them until November 6th to respond. Do not insure your boat with this company because they are incompetent when it comes to marine claims and the many issues involved with the USCG and Department of Ecology.

I have worked with Kent Bradford for over 15 years, and I couldn't recommend them more for your…read moreinsurance needs. Kent and John are a really trustworthy and helpful team, who have assisted my family and I through endless questions and inquiries. If you're looking for a reliable insurance agent, I'd highly recommend Kent and his team!

I have worked with Kent for all of our policies for years. I had an issue this morning with Hertz…read morenot delivering on a rental coverage customer service issue when I dropped my truck off for repair. I want to give big thank you to John at Kent's office for jumping right in the middle of the mess and getting it straightened out. John has always been available and upbeat whenever I have needed any info regarding any of our policies. John is what customer service is all about!!