I've been going to dental care of Baltimore for over a year! They are a family run, black owned…read morebusiness, and let me tell the customer service is unparalleled. They take pride in delivering the best care to all of its customers. I highly highly recommend this dentist.

Absolutely the best dental office I've ever been to! Julie is amazing the staff is super friendly…read moreand they're really flexible with their payments. You're able to see what it is that you're getting done and they break it down to the penny. Thank y'all so much for being excellent.

This place used to be great, but since they were bought out by corporate, it has really changed…read morefor the worse. The front office personnel were very combative and were unfriendly. I will not be going back there after 30+ years of being a cluient.

A dentist I saw there screwed up a basic cavity filling. As a result, I had a massive infection…read morethat leached into the jaw, causing weeks of pain and resulting in multiple very expensive surgery. Oh, and they held the $714 I had paid for a crown I never received hostage from March until November, until I asked for it back. As if that wasn't enough, they screwed up billing, never called me back when they said they would, and are currently trying to bill me for twice the amount I actually owe because they messed up with the insurance. This saga isn't yet over but I would encourage you to run, not walk, away from this place. They have one or two decent dentists but their inability to take responsibility for their mess ups, and their attempts to cheat patients, are beyond the pale.

Wow. Flexible, respectful, efficient, patient. Really impressed…read more I'm a new patient as of today, and I'm so impressed with Crossroads that I had to post here (something I rarely do). One of my fillings fell out a few days ago, and my former dentist doesn't fit my schedule anymore. Kayla at Crossroads got me right in. Hygienist Lataysha and Dr. Friend determined they would apply a buildup but wait on a crown til I'd seen a root-canal specialist. My thought was, why bother with the buildup if it might be removed for a root canal? I clearly surprised them by declining the work, but they respected my decision. Kayla actually called the specialist and booked the appointment for me. But when we learned it wouldn't be for several weeks, I asked if I could get right back in the chair and go forward with the buildup. Dr. Friend agreed and after a short wait (shorter than I deserved, lol) and a *really* efficient session in the hot seat, I was on my way home in much better shape than when I arrived. Talk about flexible and patient! They respected my wishes to explore the possibilities, then took great care of me without saying, "I told you so!" I will be back if they'll take me. :-)

Mixed bag. Nice office with friendly staff, very responsive, the work I've had done has been good…read more BUT - every appointment I've made there has been changed at least once at the dentist's request. When you get there, they always seem not to be expecting you. Then once they get started, it seems they are rushing to do 5 things at once. Like how can I make the next appointment while your hands are still in my mouth, and the assistant is handing me the spit cup? Why don't you already know what I had done last time? I can tell you but not while there are 4 hands and all kinds of tools in my mouth, and someone handing me things. Slow down and understand that patients are not pros at this. We get dental work done once in a while and it's kind of difficult for us. We shouldn't be asked to multitask while under duress and while paying top dollar, just so you don't have to spend one extra minute with us. I'd cancel my next appointment but I bought a membership on the strength of the first visit (prompt response to a painful need) so I'm just stuck I guess. If you're ok with a bit of chaos and little roughness, she's very good. If not, go elsewhere.

Dr. O is absolutely amazing. Her practice is set up like a posh boutique. Everything is very clean…read moreand girly. Super professional and high tech. You can watch Netflix on both the wall and ceiling while getting work done. She also will work with you on payment if needed. The staff is very friendly and helpful. This is definitely the best dentist I've been to. I feel comfortable here and I'm usually terrified of any type of dental work.

This place only cares about the money in your pocket and will ignore the concerns and pains you…read moreexplain to them. . They don't do good dental work because they are always rushing your work. It's like they just want to fly through you and get to the next customer. And they are more expensive than any of the neighboring dental offices in the owing mills area. DO NOT GO THERE!!!

I have been going to Dr. Miller for over 17yrs. My children went to her. She is kind,caring and…read moreexplains everything in great detail. I would highly recommend her. Actually I have to many others and they love her as well.

Would not recommend anyone going here. Terrible experience, went to a new dentist and they thought…read moreI had never been to a dentist (after being a patient of Dr. Miller's for years) Run!

I chose this practice through a trusted referral from someone who knows Dr. Anglin, so this…read moreexperience was especially disappointing. Dentist and hygienist were both lovely. Unfortunately, the front office staff lack professionalism and Alicia is filled with arrogance. My husband and I attended our appointment earlier this week. During checkout, we were presented with a treatment plan and told a deposit was required. As I began the process of payment, the staff member noticed that I had an FSA account, and her demeanor immediately changed. We were then told that no deposit was needed, and my husband was quickly scheduled for the next day. I am uncomfortable with policies that seem to shift based on the presence of funds rather than clear, consistent standards. It left me feeling uneasy, however, we both said... let's see. The following day, my husband received an itemized document showing both a "previous balance" and a "current balance". I reached out via email for clarification. Instead of receiving a written response, I was called within minutes and urged to simply submit the document to my FSA. I was told by Alicia Carrasquillo that I had no balance and should "submit it and if it is rejected then they will make adjustments". I pushed back, requesting written confirmation reflecting a zero balance for my records, her tone changed, and I was told that no such documentation would be provided to me. I am not comfortable being pressured into submitting financial documents that do not clearly align with what I am being told. I don't know you, Alicia. Due to your arrogance, I certainly don't trust you. Transparency and documentation are basic expectations when it comes to financial matters. The next day (today), my children's appointments were canceled. We are honesty grateful, as this experience raised significant concerns. As patients, we are growing increasingly weary of poor business practices, upselling, and behavior that lacks transparency. I have avoided the dentist for years due to terrible business practices and lack of integrity. It is disappointing to see that integrity and professionalism are not consistently upheld in such an important field. I still believe that there are good dental practices and we have no problem doing the hard work until to find our home with a practice that prioritizes transparency and integrity.

New address: 10451 Mill Run Circle, suite 310…read more New insurance, new dentist. I'm glad I came across Dental Partners. They were able to get me in for a cleaning within a week of me calling. Office is beautiful. Hygienist was gentle and friendly. Dr. Bethea was so kind and pleasant. Will recommend and return.

Staff is very friendly. However, I was told that I'll be…read moreable to get my x-ray and cleaning done on the same day but was not able to get my cleaning done because they have a part-time hygienist who only works on Thursdays and she's booked up so I was a bit disappointed that I was not correctly informed. I called back one week later to see if i can get an appointment to get my cleaning done and was told by the very friendly receptionist that I have been dismissed by the practice because of my bad review. So my honest review lead to dismissal from getting service at this practice which is very unprofessional. Nevertheless, I wish this business all the best. I hope they are able to get a full-time dental hygienist. If you are going to dismiss clients because of their review's then please don't ask for it.

If you need a filling do not go here !!! I got a filling and one of the teeth points outwards not…read morestraight as before and one tooth was longer than the other . The dentist told me to get braces ! The rest of the staff were very nice.

Dental Treatment Experience and Ongoing Resolution Request…read moreDental Treatment Timeline and Issues In 2023, I started my journey to receive dentures. After having my teeth extracted at the Owings Mills office, I immediately began the prescribed dental treatment. In the initial phase, the office fulfilled its commitments. I attended several appointments for necessary adjustments and was diligently making payments through a loan option. However, after approximately three or four months, I encountered difficulties with the loan system, which would no longer allow me to make payments. Subsequently, I received a refund of all the payments I had made. At the time, I assumed that my insurance had covered the costs, as it was now 2024. Despite my attempts to clarify the situation, I was unable to reach anyone at the office over the phone. On the rare occasions when I did get through, staff tried to connect me to the Office Manager, but I was never able to speak with them directly. This lack of communication persisted for four to six months, during which I sought answers regarding the loan, my dentures, and the next steps for my bottom teeth. Communication and Office Changes Eventually, after repeated efforts, I managed to speak with someone at the office who suggested I come in person due to how busy they were. Upon visiting, I learned the office had been experiencing significant personnel changes and that a new Office Manager, Kyle, had joined. Kyle apologized for the previous issues, and together we proceeded to plan for my bottom dentures. When I inquired about payments, I was consistently told, "Don't worry, just come and get everything completed, we will take care of it." Trusting their assurances, I continued with treatment for my bottom dentures. Continued Treatment and Further Complications After several months, I underwent extractions and received new dentures. During this period, I wore temporary dentures and faced ongoing challenges in reaching the office to finalize the process for my permanent bottom dentures. Eventually, in early February 2025, I secured an appointment to complete this stage of treatment. During the visit, I met with Kyle once more and was again told not to worry, that everything would be resolved. Later, when I scheduled another appointment for an adjustment, I mentioned my upcoming move due to a job transfer. I spoke with both Dr. Nelson and Kyle, who held a meeting to discuss my account. Upon asking about any remaining payments or requirements, Kyle assured me, "Do not worry about it. It has taken care of. I have some things to do on the back end, but it is all done." I expressed my appreciation and left the office. Post-Move Challenges and Financial Concerns After relocating to Florida, I sought an adjustment for my dentures at a new office. I was informed that I still had an outstanding balance of approximately $6,000 and that further assistance was contingent on settling this amount. I reached out to the Owings Mills office, but again received no response from staff or Kyle, even after sending an email. Following my email, I received a bill from my insurance company showing some payment had been made toward the balance, yet there was still no direct response from the office. I then contacted the Crestview office in Florida for assistance. The staff there were helpful and facilitated communication with the Owings Mills office. The new manager at Owings Mills informed me that she was investigating the situation with her supervisor. Later, I was told I would need to reinstate the loan for $2,500 to resolve the issue, which was unexpected. The Crestview office advised me to contact the loan office, but I was told loans could not be processed without an invoice for treatment. Request for Resolution At this stage, I am extremely frustrated. I have consistently attempted to pay for my treatment and have only followed the guidance provided by the Owings Mills Office Manager, Kyle, who assured me that all financial matters would be taken care of due to the lack of professionalism and service I experienced. My request is not for free treatment; I simply want the situation resolved as promised so I can move forward. I ask that the office honor the commitment made by their Office Manager and provide a resolution, allowing me to continue my dental care without further complications. I am asking that you follow through and remove this balance from my account as I was told by your manager at the location. I look forward to your response.

This company is a ripoff for the insurance companies. They could have had my X-rays sent from the…read moreother Aspen location but they didn't. Exhausted some of my money from my insurance plan and now I have to pay for another X-ray from a different doctor. I'm going back to get my X-ray for the new doctor because it is going to cost me $180.00 for new ones. This is extortion. I'm getting my teeth pulled out and I'm not taking this guys advice because he just wants money from my insurance company and I told them that I am filing an appeal against his office for doing this because he didn't even want to give me any more pain medication after I told him that I was still in pain. I'm a chronic pain sufferer. If I wanted drugs, I would have had my own. I have a niece who is in medical school and she told me that the doctors told them that Black people don't need drugs when they come to the emergency room because they're stronger than other races of people. This is appalling for any medical professional to believe this nonsense. I look African American but what they didn't know is that my grandfather is from Kerala India!

Dr. Rosenfeld and his staff are phenomenal. My son and I have experienced nothing short of 5 star…read moreservice during every visit. Dr.Rosenfeld, Felisha, Tam, Zhane- all have been personable and professional. Dr. Rosenfeld called me to check on me after a dental procedure. He made sure I got my prescription filled without issues and I was so surprised. He genuinely cares about his patients AND his staff. He listens intently and delivers on his word. New Town Dental provides A1 service hands down. Look no further!

New Town Dental is great and I would recommend them to anybody that cares about their teeth! The…read morestaff is very knowledgeable and passionate about what they do and will quickly ease your mind if you have any concerns or you're anxious/nervous about going to the dentist. From the time you walk in and interact with the front desk until your appointment ends everybody you come across is kind, courteous, and extremely welcoming and it really does make for an enjoyable dental experience. It has been a few years since I last went to the dentist and after going to New Town I'm mad at myself for not knowing about them sooner, if you care about your smile like I do this is definitely the place to go!

Dr. Silverman and his dental office set the standard for what a positive and professional dental…read moreexperience should be. From the warm greeting at the front desk to the respect shown for patients' time--even when the doctor is running slightly behind--every detail reflects care and professionalism. Dr. Silverman's humor, his thoughtful moments of education, his expressed empathy, and his exceptional work all contribute to an outstanding experience. I also deeply appreciate his willingness to understand a patient's financial hurdles and work with compassion and flexibility. I'm truly grateful that I found this dental office. Devron Young

I received excellent care from Dr. Silverman and Jae today! Dr. Silverman is very personable with a…read moregood sense of humor. I appreciate his technique, and how well he explained the procedure to ensure I had a clear understanding of what was to be done and why. I always know I am in good hands when I go to The Maryland Center for Complete Dentistry. Thank you!