Above expectations experience by Enterprise. Our family,…read moredriving adventure was enhanced by the service we experienced at every interactive point;Beginning with the Manager of the local Enterprise leasing office in Fishermans wharf, San Francisco, to the wonderful and patient woman who checked out our vehicle, all points of contact went smoothly. Our vehicle performed well throughout the hundreds of miles of terrain including Shoreline to Yosemite. The vehicle was comfortable and contained multiple suitcases without incident. After seven days, the return experience at San Diego airport Went smoothly and efficiently. Each associate interacted with us with a smile and pleasant tree, including the shuttle bus driver, who swiftly stored our luggage. For the brief trip to the terminal, and then just swiftly disembarked. We were treated professionally, politely, and efficiently. I have often rented from Hertz and have found this experience and value to be at or better.

Be warned. Showed up for a reservation made 2 days in advance, checked in online, and showed up on…read moretime and stood in line only to be informed eventually that there were NO CARS available AND there would not be any cars for at least 2 HOURS. To quote Seinfeld, Enterprise, I don't think you know what a reservation means...

-3 Stars for super duper delayed pick up for a rental car we had scheduled to be ready after we…read morereturned to SF from a trip. My husband had to wait over 2 hours, and the processing of those who had pick ups earlier than us was molasses / snail slow (insert any given adjectives) so that was quite frustrating. When it finally got to our turn, we got a different level vehicle than we had booked so that the SUV given to us was a major gas guzzler which we obviously did not appreciate. Thankfully, we knew we won't have to fill up till we got back to our hometown where gas prices are more reasonable than SF proper. +1 Star for the staff in charge giving customers who have waited so long (pretty much everyone that morning) a waiver from having to fill up on gas for the rental car return, that was a nice gesture and we appreciated it as we would definitely pick a gas saver vehicle vs the major gas guzzle (it was a. American car, sadly) which consumed 1/2 a tank of gas just going from SF back to Sac. This can be compared to the Korean branded SUV (smaller yes, but not by much and plenty big enough for our needs for this trip) that we rented from another rental company which had SO many choices for us that we had a hard time picking one, which used barely 1/4 tank for us to drive from Sac to SF. It turns out that this Avis location did not have cars on their lot ready for their customers and had to send a bunch of their staff in 1 van to pick up all the vehicles they needed from their SFO location to this one near the embarcadero so that was why it took so long. Each vehicle had to be cleaned on the inside and go through the car wash. Perhaps they needed to pick up cars from SFO earlier before their customers' scheduled pick up time and maybe even late in the night the day before. In short, it was a disappointing experience, and thank God we were not in a hurry to get somewhere like many of the other customers were, who has to catch a flight or get somewhere on time. Otherwise, we'd been extra stressed, so we waited over 2 hours, from our pick up time, but at least we did get gas comped and the vehicle was relatively new although quite gas consuming and not the smoothest drive, according to my husband. Hopefully Avis would be better next time.

TLDR: 2 stars for delayed pick up (cars not on the lot and not ready even after they arrived), but…read more1 star added for gas comped. Long Story for those who enjoy a long walk in the park: we rented a car to drive home from SF after a trip. 2 stars: The car was not ready and I had to wait over an hour beyond my scheduled time to receive the car. Many others who booked for pick-up times 1-2 hours before my pick-up time had to wait over 2 hours to get their cars as the cars were still being transported from SFO to Beach Street office that morning instead of earlier and they were not yet washed or detailed, so everyone had to wait and there was a huge line. 1 star: It was appreciated that the staff compensated by waiving the gas so that we did not have to refill the gas, but we also got a gas-guzzler we would not been happy with, so it was fair for the time we had to wait and the lack of choice of cars (we would've picked a better gas-mileage, more fuel efficient standard car which was the category we had booked), that we were comped the gas. We do appreciate this convenient location to the SF Fisherman's Wharf, but there should be better coordination between this office and the SFO one to ensure there's enough cars for the rental appointments pending at this Beach St. office. Total = 3 stars: Thankfully, I was not in a hurry to catch a flight or go somewhere other than home after a trip, but others in the line ahead of me were in danger of missing their flights, etc. and in fact one person had to abandon their rental car reservation and had to opt for an Uber in order to get to their flight on time and not miss their flight.

This was a FABULOUS EXPERIENCE! If we could give this location team a 20/10 we would!!!…read more First...the whole team from this Beach Street location in San Fran near the wharf area went above and beyond getting our requested mustang convertibie rental happen!!! We would like to give a shout out to ZAHARA and MATT the Manager and Eligio at this location. At first we did not think we would get our request for a sports car...but they SURPRISED us and held it for us and made our Anniversary trip drive down to Santa Cruz a memorable time!!! This is the 2nd time we've used this Hertz Rental location!! And we will use it again and again!!! THANK YOU ALL!! Your courtesy, helpfulness and friendliness was a pleasure!!! You're the BEST!

My life was seriously at risk on Feb. 2 because of negligence from this company, and the employees…read moreat this location lacked compassion. I had the absolute worst experience from Hertz this week. And before I get to that, I want to highlight something horrible that set off the rental. The internet was down so even though I pre-checked in on the app, I was delayed. Then he decided to do it with paper form, but he took a photo of my driver's license and credit card. WHY THE HELL did he do that? He claimed he didn't want it on the form. So instead, was it okay to have it on the phone? I was NOT happy with that and asked that it be deleted, and he said he would when the internet was back up. I am still worried about potential fraud or theft. And it gets worse.  On my way to my destination, I blew a tire on the very busy six-lane Hwy. 101. I called 911, and the dispatcher alerted a tow truck driver for roadside clearance. She also said, because I was alone, to keep my seatbelt on and lock my doors. How very reassuring.  An officer arrived and offered to change the tire for me while we waited for the tow. He popped the trunk: NO SPARE TIRE. He said he had never seen that before. There was a jack and a spot for it. But the tire was removed.  Because Hertz removed a basic simple safety tool, I had to be towed from the highway and dropped underneath an overpass. (The company's role is only to remove vehicles, not to help beyond that.) There was trash and debris everywhere, broken down cars, and apartments that were junky. I WAS SCARED.  I called Hertz and the bot that answered kept telling me my reservation was cancelled, which it was not because I obviously had my car. It was very stressful. I finally talked to a real person who contacted a AAA towing company. I picked up a new vehicle at the airport Hertz - the rep there was very nice. But by then it was almost 5 hours after I picked up my car and I was only driving what should have taken 30 minutes. I missed lunch, a business meeting and other work time.  I was charged $120 for the tow - WHEN I WAS PUT INTO A SITUATION BY HERTZ in San Fran. NOT the end of the story. When I returned the new vehicle on Feb. 4 at Fisherman's Wharf site, the rep shrugged and said not all vehicles have spares. I said it has a jack and a spot for the tire - the tire was missing. Then he backpedaled and said it depends on the state where the vehicle came. THAT IS AWFUL.  It should not matter if I rent a car from California or Arkansas or Illinois or Texas. SOMEONE at Hertz put me at risk, and there was no remorse, concern or attempt to fix.  This is a massive safety concern.

Izzi, the manager, was amazing…read more It was Presidents' Day and they were short-staffed. There was a customer who was pissed off that she had to wait, so I gave her my place and I had to waited for my turn like an hour total. Izzi was very empathetic about that and told me how much he appreciated for my understanding and my act. He made sure that everything went smoothly and even upgraded my car. I am very pleased with his customer service. I've rented 2 times from SIXT now -- had great experience both time -- but this time even more. I witnessed how he handled things well and efficiently, despite the fact that it was a holiday, one of their computer was malfunctioning and they were short-staffed. Great job Izzy. I will definitely be back to this branch. T

The car was fine. Drop off was even fine, with one exception. After a long road trip back with the…read morecar we returned it to the location and we really needed to use the restroom. They told us that they did not have a restroom even for my pregnant wife. They told us to go to the cafe next door, saying it's where they go. Either terrible customer service not letting a pregnant lady use a restroom, or a terrible company that doesn't have a restroom for their employees. Either way, it's pretty bad.

Very sad. The service is very very slow and the workers do not know what they are doing or what…read moreinventory they have. We made a reservation for a car and had everything completed online. When we went to pick up the car, there was only one person servicing everyone and a line of about 10-20 people. We waited about 40 minutes and we were told that the car was unavailable. Also, he told us to go to the other rental center and gave us the wrong address. in the end, we wasted another 30 minutes looking for the rental center and gave up. We just rented a car from getaround and requested a refund.

Not difficult to find unless you're retarded, I mean the "Hyatt Regency" is in the name so inside…read morethe hotel would be a good place to start! Amazing location for San Francisco residents living in this part of town and not wanting to hike all the way to SFO or deal with the mob scenes of Union Square. Hailing for Manhattan, I'm just so not interested in owning a car. ZipCar is amazing for a few hours to a day, but a proper rental car is best when you want to go somewhere farther away for a long weekend. My biggest issue is that the hours are convenient for the workers, but not so much for customers. You can drop off past closing time (5:30PM on weekdays, 1PM on weekends) until midnight, but will have to pay an extra $15 valet fee. Very inconsiderate to customers since long weekend trips usually end late in the evening, but worth the $15 just to be done with it all. The lone guy at the desk was very quick and nice. I liked having the hotel valet take care of bringing out and returning the car to avoid obnoxious parking garage navigation myself. I didn't experience any of the delays other people complained about, but then again, I was the only customer each time so that might have biased things. The price was very reasonable, just google "Budget Coupon Code" before you book online to find some discounts. Try to avoid the add-on fees, I mean who pays $15.95/day for GPS when everyone's smart phone has Google Maps nowadays? A cheap car phone charger can keep you navigating the whole time despite battery hungry 3G. Also, research your credit card's car insurance policy, it probably covers a lot of the things Budget offers (and you know their sales people won't tell you about redundant coverage!).

I took a chance on Kyte during our trip to San Francisco for an overnight to Santa Rosa. The…read moredelivery, pick up, and Audi Q 3 sold me. However, I was nervous. Hey, I'm in my mid seventies and Kyte is an app with little human interaction. I ensured that both my wife and I were verified as drivers, and that my insurance coverage was downloaded. Bruce delivered my car to our hotel. He was great, and he helped load our luggage plus showed us the Audi's particulars. I tipped Bruce $10. He deserved it. Bruce used a scooter to return to the Kyte lot in the Mission. My one mistake was not filling our car up with gas on our return. There were gas stations on the SF side of the Golden Gate Bridge. Kyte charged me more than $8.75 a gallon to fill my car after promising to use competitive pricing. Shame on you Kyte, but all the rental car companies do that. But, $8.75! Bruce came again to pick up my car at the appointed time. He was just as kind, and I tipped him an additional $10.00. I wouldn't hesitate using Kyte again, but I would fill the car up with gas myself on my return.

My attempts to access the website were blocked, the phone number not accepting calls??? What kind…read moreof Fly by Night operation is this??! I will avoid them as this is not good business and portends trouble.

Rob is AMAZING!!! I have been renting cars here for a while now and every time, he makes the…read moreexperience so easy. They always make sure that I have a car for all my adventures and it's very much appreciated. Normally traveling is so stressful but I feel so at ease renting at this location. Top tier service. 11/10 would recommend!!! Love this Avis location (:

This recent experience has been the worst, most infuriating experience Ive ever had with a business…read morein the United States. I normally try to assume best intent with businesses that dissapoint me, and would like to think my reviews reflect my constrcutive attitude. But this is a different beast. I called ahead of pickup to see if I could come early. Within the hour 10% of my team was laid off, so I made my way at the original pickup time at 5pm. NO WHERE IN MY RESERVATION EMAIL DOES IT SAY THE OFFICE CLOSES AT FIVE, NOR DOES IT SAY MY META BADGE IS REQUIRED. It says my pickup is at 5pm. I arrive at 5:02. Office closed.. wtf? I go to the bellhop, he calls the avis guy 'who just left', speaks to him on the phone, and tells me he's not coming back. Im now SOL to pickup my father from the airport that evening. How hard would it have been for this jerk to pick up the phone and give me a courtesy call that the office was closing, given I had JUST spoken with him, and how much business I give this location. I come back Saturday morning, new agent assigns me an electric vehicle which I specifically had Avis annotate I never want again after my Tesla reservation last year. Why would they give my gas vehicle away if I had a reservation? The man then refuses to give me the keys without my Meta badge, on a SATURDAY. Naturally I didnt have it on me, nor have I been asked for one in the last three reservations. He refused to accept a LETTER OF EMPLOYMENT I had on my phone given recent layoff threats. Thank god my roommate was home to facetime the badge, which doesnt even HAVE the Meta logo on it by the way. Outside I was given the keys by the man who screwed me by leaving the office early and I point blank kindly asked him, how hard it would have been to give me a call. HE LIED TO MY FACE, and told me he left at 5:05 after waiting for me, which is of course BS; and the worst part is he said it with a smirk on his face. I cannot stand this smug, atrocious lack of customer service or empathy from an established business like this. It is mind blowing. I asked for a mangers number and was told I cant have one I have to call customer service, which you and I both know is a dead end. Despicable experience, you all should be ashamed of yourselves. This is following my reservation in VA April, where I was charged for gas after I returned w/ a full tank. Did the manager respond to me after I told them they had made a mistake? of course not. Thanks a lot Cynthia Lamar.

Honestly, one of the best rental car experiences I've had. Especially in a big city. I'll start…read morefrom the beginning.. I booked the car I wanted easily on their website. I went with a Toyota Corolla, which I drive personally. I like to stick with something I'm used to. It was about $250 for four days. I arrived right on schedule and the car was waiting for me. The gentleman behind the counter was super helpful and friendly. He walked me through everything I needed to know, even the details on tolls and stuff. The car was about two blocks from their office, but they explained how to get to it and even had a print out of a map to help get me there. It also had pictures so there was no way I was going to miss it. The car was a 2021 and in great condition and had a full tank of gas. Another positive of getting a Toyota is the gas mileage. I went to Sonora and back (roughly 275 miles) and I only had to refill once before I dropped it off... which was also super easy. I simply dropped it off where I picked it up and handed the valet the key. I would totally rent from here again if I find myself in the heart of San Francisco and in need of a ride for a few days.

Booked a car through the website for an out of town trip this past weekend. The booking was super…read moresimple and fast and easy, and the pick up went the same way. Customer service was super clear and nice, got all the paperwork done when I arrived, and gave clear directions for pick up and drop off. Cars are located at a garage two blocks up from the office, so adjust accordingly if in a rush or carrying a lot of luggage. Drop off is super easy, just leave the keys with the parking attendant and you're done! My only small issue is that as a small local company, you might be in a bit of a bind if you need service or have an accident after hours and far out of the city.

Great experience!!…read more We rented a X1 and they called us the day before to confirm the reservation. Also, I asked them if they had any X3, if the price difference was not considerable. The day of the reservation, the check in was fast and the Upgrade was at a good price. Also, I was dropping the car at a location that was not 24 hour open, so they called them and explained me where to leave the keys and the car, which was really helpful. Lastly, they helped us to open a business account to save extra money for future reservations. The car itself was an X5, well cleaned. I didn't have any problems during trip. 5/5

Sixt Rent a Car gets 1 star from me for a completely unfair and stressful experience. After our…read morerental, we returned the car and did a full walk-around inspection with a Sixt employee, who carefully checked the entire vehicle inside and out. He then signed the return document and wrote "No new damages were detected." To protect ourselves, we also took a detailed, time-stamped video of the whole car (interior and exterior, with close-ups) at drop-off, clearly showing there was no damage. Despite all of that, we later received a letter from Sixt claiming we had damaged the car and trying to hold us financially responsible. It feels like they're ignoring their own employee's signed report and our clear video evidence. This has turned what should have been a simple rental into a frustrating dispute. Based on this experience, I do not trust Sixt's post-rental damage process and would strongly caution others to be extremely careful--or consider renting elsewhere.

Very nice and helpful staff. We made a big mistake related to our pick-up time and Michael solved…read moreall of our issues. Pick-up and drop-off were easy and without issue, and the car was just what we needed. The price was fair, too. Would absolutely recommend!

The lady at the front desk was kind of rude, like she doesn't enjoy her job. I had some difficulty…read moregetting my cards to work out and she seemed like it was not her problem "if you can not pay go somewhere else" attitude. On top when I managed to get the job done I found out that a lot of tourists were waiting on cars that were not available at the facility, so why you charged them in first place luckily I got a Chevy spark. The car was not and good shape a lot of gas for the mileage (needed maintenance). Overpriced car, on the same dates my friend got a full sedan for half the price I paid at Alamo, way better service and near the airport even with free transportation to the airport. On the other hand with Alamo I was not allowed to drop off the car in the other Alamo near the airport without a penalty of $500 fee.